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July 2024 by Barry Kuhn
I was at the Las Galinas San Rafael center on 6/27/24 onlyi because the lab tech at on June 26,24 at the Mill Valley location had neglected to collect both specimens I needed. In general quest is convenient but the lack of being able to contact someone or find results is depressing. My results are in my online heath chart for my MD, but in quest it states still in process.
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May 2024 by Kriz Bell
I would recommend the location I visited but I would not recommend the location in Glendale
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May 2024 by Fred Stahl (Dr. Sliderule)
Well, at least my appointment wasn't mysteriously canceled upon my arrival, but the patient registration system wasn't working right either. The phlibotomist was nice enough with me, but was absolutely horrid to the next patient. He ignored a very very old woman who was an arm sling and a foot brace and cane and bruises who couldn't use the machine and told her he was on break and went his merry way. I'm looking for an alternate place to go now.
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May 2024 by David Robinson
Great location in the back of Safeway. No wait. Friendly very experienced staff.
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May 2024 by Kelley Pullman
Rosier is one of the kindest, gentlest people I’ve met in the healthcare profession! I appreciate his warm, loving, caring presence. He goes above and beyond to help his clients. Thank you Rosier!
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April 2024 by Luna Balkanska
Very professional!
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April 2024 by Sharlena Tyler
Very professional and on time
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April 2024 by Karen Comaroto
I chose location bc of necessity & convenience. The phlebotomy was extremely rude, impatient, dismissive & dishonest. I needed to be seen as a walk-in for reasons beyond my control. I am wheelhair bound w/a personal attendant. I took paratransit to location. Woosive(sp?) argued my status as walk-in was invalid as a policy, but my attendant advocated on my behalf and my parents/conservators were called as well, so he relented. It was horrible experience & I felt discriminated against as a disabled female & person of color. Will NEVER return to that location Safeway/Las Gallinas San Rafael again. 2:15pm 4/4/24.
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March 2024 by Arthur R.
Simple blood draws. Computer system is possible. Person in Greenbrae was rude and confrontational!
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March 2024 by Ben T
There only seems to be one guy working here?? He's perfectly fine, actually friendly and helpful with the many frustrated patients, but it's not enough staff to keep up. I routinely wait for an hour when I have an appointment. I can't imagine what it must be like for those without one.
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November 2023 by Candice Williams
Very rude and they don’t want to help you! You can’t get an appointment! I’m just fed up with Quest and need another suggestion to go with!
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October 2023 by Alexandra Ward
Zero stars! Absolutely inept when it comes to drawing blood from a child. Traumatizing experience.
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September 2023 by Ronile Valenza
Had an 12:50 appointment today, at the Northgate (inside of Safeway) location. No one there. The pharmacy said the lab was closed. No explanation. Since they closed the big lab in Novato, the San Rafael location is very busy and it's hard to get an appointment. To show up and have the lab closed is a big disappointment - especially with no email or phone call to let us know our appointments wouldn't be honored. Giving one star for today. This lab is usually pretty good, especially considering they only have one guy manning the entire operation. Boo on Quest for lack of employees, Yea for the employee that runs the lab.
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August 2023 by Xxtaurusladyxx ..
I just wanted to say that Rosier is the best. He's usually there alone and always friendly. He's 1 in a million when it comes to drawing blood. Although I'm an easy stick and blessed with dream veins for phlebotomist, he was able to draw from daughter who's veins are next to impossible. 5 stars to Rosier for holding down the fort, making patients feel calm and cared for.
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July 2023 by Douglas Goodin
One of the technicians was very rude and unhelpful. The other was very nice
