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July 2024 by Andrew Watson
A decent Petco. Not amazing, but not bad by any means. It seems to have a MUCH larger selection of food than a few nearby locations. However, I have two complaints.
First, the staff levels when I went (weekend, mid day) seemed low. There was a total of two employees from what I saw (one restocking, one at checkout). To be fair, there weren't many customers, but it was very hard to find someone to help with a question I had. Not a delay breaker, but something to be aware of assuming I didn't come right when everyone was on break.
Second, the lighting sucks. It was relatively dark when I went compared to other stores. It makes the store feel more... idk, unwelcoming? Again, not a huge issue. It wasn't pitch dark and everything like that. I could still read signs with a little effort. But compared to other Petcos (or just stores in general), this one felt like the property owner or manager cut the electricity to half the lighting. At least, that's the feeling I felt while wondering the aisles.
All in all, not a bad store. Some negatives, sure, but the wide selection of products they have on offer here, even compared to other Petcos I've been to, offset that easily.
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July 2024 by adrienne foster
Very nice and helpful staff! Even when they don't have an item they offer up how to get it or other options.
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July 2024 by DeAnna Jackson
Prices are a little on the high side. Not very customer oriented.
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June 2024 by Harrison Price
Nobody to help waited for 10 minutes, then said tank too small for the fish I wanted had bought there before with same tank size. Wanted a 1 inch fish for a 2.5 gallon tank.
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June 2024 by Chris Lign
If there’s a negative star I do it. This is the dirtiest pet store I’ve been like the poop trash is overflowing, the floors are sticky from all the pees it’s dirty I didn’t take a pic cause how badly I wanna get outta there just have to buy diapers for my babies
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April 2024 by Critter Friendly
So helpful and very friendly service.
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April 2024 by SOB Tom
Friendly staff and good supplies
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April 2024 by Shannen Sauret
Ugh, my blood pressure is spiking! What tragic customer service I've experienced online, over the phone, and in store. DO NOT utilize their Vetco "mobile vet" whom I was told does not have a contact number that I can call to modify the incorrect prescription they gave me for my dog. This is after they literally drew his blood in the middle of a store, next to merchandise and surrounded by other barking and stressed dogs waiting their turn. Truly a mess and I'm embarrassed I took my pup there - we simply needed an updated heartworm prescription. 0/10 save yourself!
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April 2024 by Terence Ortiz
Friendly staff. My dog loves coming here!
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March 2024 by Frank Z. Leidman
Petco had a dog tag making machine (for dog's name and contact info for owner), for making nice sized metal tags to attach to dog's collar, which many other pet stores simply did not have. The price of $10.99, for the tag and the engraving of both sides of the tag, was reasonable.
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March 2024 by Arlene Schultz
Friendly and helpful staff!
Woof!!!
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March 2024 by Miranda K.
I love the staff. Everyone is friendly, kind, knowledgeable and considerate. Every time I go in I see cute dogs and happy customers. However I believe America should stop selling betta fish in cups. I bought one impulsively and the staff was very knowledgeable and made sure I had everything to maintain my fishes health. Had the employees not educated me on tank size, filter requirements and suitable tank mates my dude would not be thriving. ( and he is) Ten stars for great employees. Upon my own research. I found the business practices of betta Fish as a whole in America to be unethical. I love my fish. He is happy and healthy.
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March 2024 by Sherry M.
Do not go here. They told me a 5 gallon tank just hold less fish than a 10 gallon. I bought a 5 gallon tank on Amazon and came back to get the fish and REFUSED to sell me any fish but a beta to go inside the tank. They know nothing about fish tanks here. I used to go here all the time and now I will never go back.
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February 2024 by megan
This is one of my favorite petco’s. All the staff are amazing to work with and are super cool. Anthony, Blessie are amazing and have the best knowledge and team work. I love all the pets I have from them. From fish to Guinea pigs it’s all the best experience that I do not get from other stores.
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February 2024 by E. Deg
Tried to get my dog's nails trimmed twice. Was recommended from Novato because the PetCo groomers did not have availability at Novato. Tried to call ahead for availability but their phone lines were down, but they had closed the groomer early with no noticeI scheduled an appointment for the next day and when I showed up they did not have the staffing to cut my dog's nails. I drove four hours round trip (one hour each way twice) to not get the service done despite a scheduled appointment.
