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August 2024 by Bob Smith
Good people, generally friendly and service responsive. They could differentiate themselves by having Associates help with the pet grooming by dropping in and out as needed to make it easier on pet parent to navigate the grooming process.
I like their setup and their willingness to respond. Better than Petco by a lot and not as good as they are capable of being.
Above all a good resourced and safe place to self groom my dog.
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April 2024 by Karoline Sieber
My experience at this shop was outstanding because of Emily - she went above and beyond for me and my pups, and I wanted to express my gratitude. I have 2 elderly little Maltese, one is going through treatment for lymphoma and the medication he’s on makes him hungry ALL the time. It was the end of the day and we were out of food, so I did a search for one of their favorite brands, “Just Food for Dogs” on google maps and the closest location was a few minutes away from where I was. I drove to the address, but I couldn’t find it, so I called the store (in actuality it was Petfood Express, but there’s a listing error on google maps). Anyway, Emily picked up the phone and she is so sweet, warm and bubbly. I verified the location, and was thankful the store was still open so I thanked her and told her I would be there shortly. She informed me that the store had actually just closed (another google maps error). I expressed my disappointment because I really needed to pick up some food. She asked how close I was (I was in the parking lot) and because she hadn’t closed out the register just yet she said she could check me out if I wanted to run in. She was waiting for me at the door, I knew exactly what I needed, she helped me pick out a few flavors and checked me out. I was so very thankful!! She truly understands the meaning of exceptional customer, and helped me (and my hungry pup) in a time of need. It’s not very often that I leave an establishment feeling like the person I interacted with really cares, but this was one of those rare moments. I would definitely go out of my way to visit this shop again because it was such a good experience. Thank you again!
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March 2024 by Julia de Graaf
Great employees. Very friendly and extremely knowledgeable. They really spend a lot of time helping and educating you. Forget about woodlands; I highly recommend this store.
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November 2023 by L. Wilson
Very helpful. My pet has a party everytime we visit. Wonderful team to service you with a smile. Rocky says hello, and see you soon
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November 2023 by Jean M.
We love Pet Food Express stores. This one gets 5 stars for being clean and 1 star for service. Maybe we visited the Northgate one on an off day because, while there were two people standing behind the front counter and my dog and said, "Hi," no one offered to help. I asked whether they had a particular flavor and type of Stella & Chewy meal mixer and was told that the Stella & Chewy things were spread all around one section on the store (with an arm wave to indicate where). We wandered around the whole store, which was very clean and orderly. My dog loved sniffing everything. I wasn't in a rush so it was nice to indulge her. No one else came in and she had a great time. Finally, I went back to the front desk and asked again for the two specific things I needed. The Stella & Chewy one they didn't carry. The other was in another section, which again was indicated with a general arm wave. The dog scale is built into a cabinet, so it was harder to get my girl on it. After 5-6 tries I got her up. Again, very little help even though the cabinet is against the front register area. When I paid for our things, my dog sat and did her best begging. Never has she been in a PFE and not been given attention or treats. They handed me a bag of very yummy samples that they got for Halloween (the day before). They said no dogs came in on Halloween. I can see why.
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October 2023 by Edd Oerline
Great service and variety
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October 2023 by rudy Robles
Everything is definitely priced and good Quality
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October 2023 by Yvonne
Great place to shop for ur pet.i have to say that I love having this store close to where I live because,1 ) if you buy anything and your pet doesn't like or want to eat what u bought ,you can go back and bring the items back, no questions ask just don't lose the recipet, and they have large selection and they know their stuff, plus they have vet on the promises, every other month ,so it's great you have lots at your finger tips with out the price,of an actual veterinary.ok good luck my cat lucky wishes you all pet lovers a very happy holiday year 2023
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October 2023 by Arlene Schultz
Great staff
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October 2023 by yvonne (snowbunny)
Great place to shop for ur pet.i have to say that I love having this store close to where I live because,1 ) if you buy anything and your pet doesn't like or want to eat what u bought ,you can go back and bring the items back, no questions ask just don't lose the recipet, and they have large selection and they know their stuff, plus they have vet on the promises, every other month ,so it's great you have lots at your finger tips with out the price,of an actual veterinary.ok good luck my cat lucky wishes you all pet lovers a very happy holiday year 2023
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August 2023 by Guillermo Quezada
It is a great place to buy pet supplies and to do basic grooming for your pet if needed. The staff is always friendly and super helpful.
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July 2023 by Chris Cavallo
Great staff helped me pick out the perfect frames
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May 2023 by Meg S.
Kristin from the Benicia store is amazing. my 7 year old chihuahua mix is a very picky eater. she took time with me and helped me find some food to give him and even told me how to introduce the new food to him. I can't thank her enough for taking so much time with me and helped me pup and me feel better. She over and beyond we will be back to that store again for sure
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April 2023 by breann dixon
The pet washing station is so convenient and the employees are genuinely friendly.
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January 2023 by rudy dunn
Everything is definitely priced and good Quality
