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July 2024 by Patricia Garcia
I was a long time customer of Jack Neuhaus, who ran a top notch shop with excellent customer service and expert repairs. The crew at ATS@neuhaus is continuing the tradition. Suzanne is wonderful, and everyone is a total pro. I highly recommend this shop.
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June 2024 by Zachary W
Reviews are all true. Went in for an oil change before a road trip, but had a brake issue pop up right as I pulled into their parking lot. Keith pulled it into their driveway and had a preliminary diagnosis on the brake issue within five minutes. Put the car on the lift, and confirmed the issue within twenty minutes, all while doing the oil change while I waited.
Suzanne is the Service Advisor, she's an absolute gem. If you're their for just a quick service, she'll make sure you're well attended to and not lonely during your wait.
Didn't bat an eye when I told them I do most of my own work - no judgement, still happy to work on my car.
Keith is a solid dude that will take care of your car like his own, and he works with some like-minded people who truly care.
Go see them.
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November 2023 by Jessica Gonzalez
For the last 10 years I have been a dealership only girl. Oil changes, tune-ups, major and minor services the whole nine yards. For all my loyalty to the dealership, when my car needed real work I was abandoned; I was told to buy a new engine or a new car at full price. A family friend told me about Neuhaus and after having gone there now with 2 separate vehicles for different major issues they have changed my entire outlook on customer service, automotive repair, and competency. With regard to their customer service, when I arrived I felt immediately taken care of, there was no unnecessary waiting, there was no red tape, and everyone was on top of their game doing what they do best. I really got the feeling that they were there for me...not the paycheck. I'm not a mechanical engineer, car repair is not my thing; what I do know is women tend to get ripped off, and I'm a woman. At the dealership, I felt I had to take their word at face value; if they told me something was wrong I had to believe them. Neuhaus on the other hand, provided regular updates on the progress, findings, and even sent me pictures to help me understand what they were talking about. An attendant telling me a bypass valve is corroded vs an attendant showing me a picture of a corroded bypass valve and telling me I might want to get that fixed are 2 different things entirely. The epitome of the Neuhaus experience, however, is Suzanne! She is amazing. Knowledgeable, honest, and unwavering in her due diligence to serving the customers. As a woman I am really happy I found a place with another woman with her experience, her expertise, and her desire to see the best outcome for her customers. Her level of competence is unmatched, not only in the automotive industry, but across the board. If you are looking for honest work at an honest price look no further.LADIES THIS IS YOUR SPOT, SUZANNE IS A ROCKSTAR! =)
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September 2023 by Samantha Z.
If I could give more stars, I would. Neuhaus & team saved my vehicle multiple times and always provides reliable, top quality and honest service. I'm not a big yelp user, but I cannot recommend them enough. Shoutout to Suzanne, especially; she is the most helpful and knowledgeable in the business. She truly went above and beyond to help me save my vehicle and when another mechanic did subpar work on my car, she was committed to helping me resolve the issue despite receiving nothing in return. I really can't say enough good things about this place. I will be a customer for life!
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August 2023 by Tim Bowman
Helpful, qualified, and honest
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April 2023 by Ana Z.
ATS @ Neuhaus Service is a total life saver! I was having some car trouble with my 2009 Acura TSX and was totally freaking out, this place was very close by my job and so I decided to swing by and see if they could help me, which they totally did! When I pulled up, I was greeted by two technicians, Gelver and Keith. They were super nice and gave me a quick run down of what could be going on with my car. I then went into the little office that they had, where I was greeted by a lady named Suzanne, she was super sweet and set up and appointment for me. I left my car there for a few hours, and then boom it was all fixed and was not making the scary noises it was when I dropped it off in the morning. I have been to many mechanics and technicians before, but not one was as fast and nice as the techs at ATS!!!
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February 2023 by Rosanna F.
I was going through a rough week and was in town for the weekend, my car's check engine light went on. I needed a last minute check to see what was happening. They were amazing. Even though they were super slammed I was able to get my car checked. They are not only reliable but genuinely good people.
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January 2023 by Kimberly Ramirez
Suzanne and Wayne are life savers! My driver side window came off the tracks and would not roll up. The following days we're going to be very rainy and I was in a tough position.Suzanne was able to squeeze me in for a temporary fix. Wayne got the window back on the tracks and rolled up to keep me dry until we could get the parts we needed for a more permanent fix. I am very grateful.Thank you guys so much!!
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January 2023 by Gavan Wilhite
Super friendly, easy service.They also went above and beyond to help me diagnose an issue from a video I took, even though it was for an issue they had to refer out to another shop!
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December 2022 by Darrell M.
I had the best experience here. I was in need of a mechanic. I called them and explained my situation. Susanne said to bring my pickup in that morning. The communication was great and the work was done at a fair price and a timely manner. I highly recommend them!
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November 2022 by Vijay S.
Outstanding!! I went to Neuhaus Service for an unusual issue with my car and both Jack and Wayne's initial diagnoses ended up being correct. The issue was unusual, but both of them focused on it and found the issue and resolved it. Jack even drove to buy the necessary battery.They were professional, extremely nice and fun. They enjoyed helping me.The invoice presented to me was more than fair and I was happy to pay it.Customer for Life!
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October 2022 by Lori G.
Jack and his team are simply the best. We've been taking our Suburu and Nissan to them for years, and before that my Honda. The staff is kind, they do their best to fit your schedule and most importantly they are honest and fair. I never worry about getting taken advantage of at Neuhaus. I trust them completely to do the right thing.
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October 2022 by steve devaux
Great service. Trusted mechanics. Friendly people. ?
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September 2022 by Jojo L.
Every time I have needed service or repairs, they have done a great job and I didn't have to wait for days at a time.
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August 2022 by Chris R.
I have a 2000 Lexus RX300 and sought out an honest mechanic, found just that here at Neuhaus. They are friendly, efficient and help me get the full lifespan out of parts like brake pads and rotors, I took my car here for an inspection and fluid flush, and timing belt job, they went above and beyond. I keep going back and have recommended other friends with Japanese cars who need a trustworthy mechanic. Highly recommend
