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June 2023 by tvliuzzi
My secret spot for suit repairs! This family is amazing for same day press and clean!
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May 2023 by Lulu D.
I love this place. Family run and they are so nice and helpful. They were able to do a pretty quick turnaround on some alterations for my husbands uniforms.
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January 2023 by Vanessa Mora
I got my jacket dry cleaned here and experienced great and speedy customer service. Definitely coming back!Service: Organic dry cleaning
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October 2022 by Lolo Nevin
Montecito Cleaners is a family-run business and a great one at that. Every time I walk in I’m greeted with a friendly hello and a smile. I’ve gotten multiple clothing alterations done and they always turn out perfect and maintain their stitching over time. I use their dry cleaning service quite often and I’m never disappointed. I should have written this review years ago but I’ve put it off for too long. Highly recommend!Services: Special care fabric cleaning
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September 2022 by Lauren K.
I'm in shock about the lack of accountability for damaging a garment and the combative nature of the staff here. I brought a jacket in over one month ago for several small stains. They said the garment would be ready the next day by 11. I came at 2 and they said it wouldn't be ready till after 4. When I came back for the jacket, it had been ironed and there was a white outline around the pockets where it looked like color had been removed. They assured me this was fixable and was from ironing. I returned a third time. They brought out the jacket. Same problem. Now the hem was also loose. They assured me they could fix it and they would make sure to address the problem. Fourth time I went, they brought it out - same problem. They said there was nothing they could do and tried to charge me. When I said this was unacceptable and that they had damaged the garment, the manager said I should contact the store I brought it from. When I explained there is no way that the store I bought it from was responsible for dry cleaning damages, she said that it was a manufacturer problem and this would have happened at any dry cleaner. I read her the "dry clean only" tag and also reminded her that they had initially tagged it as an "ironing/pressing too hard" issue that they could fix, but she maintained her stance in a combative tone. Finally, after realizing she wasn't going to get me to go away by telling me to contact the store and the manufacturer, she told me she would talk to the owner and call me back. I never heard from her even though I called several times. I finally went there. She told me she wouldn't charge me but there was nothing more they could do. I said she had damaged the garment and should pay a percentage or pay for the garment like a normal dry cleaner. She argued and said no. Then, she reactively and abruptly said, "fine, we'll pay you for it but you can't keep the garment." At this point, I just want to be done and the jacket has lost its value, so I agreed and left, but I'm still in shock at the lack of accountability, bad customer service, poor management, disorganization, and the fact that they actually took the garment after a month of wasting my time with this back and forth. I've been here before and it's fine as long as they don't ruin anything, but that's a high risk to take with designer clothes. I'm really disappointed.
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July 2022 by Nicole P.
I can not say enough wonderful things about this dry cleaners. Such nice owners and staff that truly care about their customers. Even though I moved from Corte Madera to the city, I still chose to bring my clothes to Alicia and Soon (so?) every two weeks and look forward to catching up with them regularly! Highly recommend!
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June 2022 by Nate E.
I don't get all the 1-star reviews about the staff here being rude, I've never had anything but very polite interactions with everyone. I'm writing an update because they continue to provide a great service, the prices are reasonable, the clothes always come back clean. They'll also take back your used hangers and you can ask them to remove plastic when you pick-up so they can re-use those as well - appreciate the green efforts. Furthermore, I've always appreciated that when there is something they can't clean or they know it will be something that likely cannot come out, they're upfront about it, or they'll let me know, you're better off hand-washing this or spot cleaning that, etc. Still my go to spot for all things cleaning and minor repairs!
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June 2022 by Jesse L.
The worst place to get your clothes cleaned. They charge an arm and a leg and don't clean your clothes. I dropped off basic items and they came back worse than when I dropped them off. Furthermore they lost several items of mine and didn't provide reimbursement. Very poor customer service and rude people.
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June 2022 by Marita R.
I wanted to like this place since it was close to my house and I just moved to SR. However, I've never met so many rude people, not sure if they are all related, but who I think is the owner is a very very rude man, then who I think is his wife is another rude lady and their cashier - not sure if she is their daughter but she is also rude. They lost several items of mine and returned me several pieces of clothing that weren't mine and did not provide any reasoning or explanation. I had dropped off a rug and 4 dresses/pants and they returned to me mens clothes - what is that? Then they accused me of lying and saying it was my fault. Stay away!
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April 2022 by Yuliya K.
Very bad experience, not my first time, and they are refusing to do any work I asked. To do 3 straight stitches for the pillow case they priced as $50. Absolutely ridicules. I ask today how much would be to dry clean a wedding dress, the answer was it will be worse after cleaning. Something a little different to do then man's shirt, they would refuse a service to you. Dont waist your time to go there. They Don't want to work. I hope they got out of business soon.
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November 2021 by Natu T.
Always fantastic service here. They go above and beyond supporting their customers and meet me every time with a smile. Even with their masks on! On one crazy weekend, a bridesmaids dress was left to be hemmed and cleaned and with Covid the customer was late to the pick up and would have missed the opportunity to wear the dress at the wedding on Sunday. I received the call in a panic at 6:15pm on Saturday night. After 2 phone calls to the property manager, I received a call back from John, the owner. By 7pm he had returned to the store to meet the customer and the wedding day bridesmaid dress was picked up. Customer was super super thankful. Great customer service!!
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June 2021 by Rose B.
I've been a customer of this business for 15 years until recently when I dropped off four sweaters for cleaning. There were only two ladies working at that time. A week after I dropped them off, a man called to tell me that a particular sweater had four pencil sized holes in it. I was very surprised. He described the sweater and I asked if it was made in Italy and he said yes. It was a fairly expensive sweater and my favorite that I've kept in mint condition. After we hung up, I called back and told him that "their protocol is to look at the garments prior to accepting and that they always tag stains or markings on the clothes, so I was confused how my sweater would end up with pencil size holes...." All of a sudden his tone became aggressive, which made me feel very uncomfortable and even though I told him I'd be there the following Tuesday to pick them up, I waited two weeks to insure only the ladies would be in the shop. After 15 years, this was a very disappointing and sad business experience. Accountability and courtesy could have saved them this customer. On the bright side, I've found another super place called Ana's Valet Cleaners!
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June 2021 by Matthew Kramer
Great Service!
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February 2021 by Katherine R.
I've been using Montecito Cleaners for over a decade. The quality of their dry cleaning is excellent, and their prices are very reasonable. They even offer free pickup and delivery for orders over $25. Highly recommend.
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April 2020 by Gerard C.
I miss my friends at Montecito during the Covid crisis. They're so nice. I hope the business and their health is ok. Cheers guys, hope to see you soon.
