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October 2023 by Cl M.
I've been a client to this agency since forever they know what they're doing and they are very helpful and mindful in any of their locations in Marin
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June 2020 by Jacqueline G.
These people do not understand how to help customers. Yes they have MoneyGram. But only to send money out apparently. After I called to ask if they did MoneyGram and drive to the location I found out they only send money out. Not very smart.
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February 2020 by Mike R.
Terrible customer services. I had gone personally to pick up money and got denied. After some back and fourth between a few stores, I found out that Luna Travel CAN but DO NOT WANT to give remittances. I had money sent to me and I simply wanted to pick it up. I called and asked to speak with the manager, lady on the phone said to call tomorrow.. I asked for the managers name, she did not want to provide me with the managers name... and when I asked for her own name, she just hung up on me.
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June 2019 by Adam Begay
Closed down!!
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June 2018 by Sunita E.
I would highly recommend eveyone please do not use services from Luna Travel . Specially, if you are going to send a large amount of money to abroad via money gram . The owner Paulo is very unprofessional and rude person I have ever met in my life . He doesn't know the meaning of customer service . He doesn't even want to listen what his customer has to say . I had a horrible experience yesterday. It took over 7 days to get my money back . I had send money via Luna travels $8000 to Nepal and they provided me confirmation saying that money is ready to pick up . But when my family member went to pick up the money . The Money gram said money was send back to sender and I went to talk with Luna Travel's owner. And then the show began. The owner Mr. Paulo was not happy knowing the fact that transaction had been canceled . And it wasn't my fault . Don't know whose fault is it but the way Paulo handled the situation was completely unbelievable. He told me he has limit to refund and he can just make $1000 money Order . It's very odd . He can take $8000 cash but can't refund all at once . Anyway he spoke with moneygram customer service representative on phone and told me go to Walmart of Richmond hilltop. I went hilltop Walmart waited for over an hour to talk with manager and they put me in phone and told me that I have go back to my own agent from where I had send my money and that is Luna travel . So , I went back to Luna travel again and that was my third visit for same transaction. One of the worker was helping me . She was nice and professional. While she was helping me I saw Paulo, he just entered his office . I explained him, what I had to go through and I was very disappointed and frustrated. He shouldn't have send me Richmond hilltop Walmart. When I told him, he could have refund my money without any hassle since his company is the one whom I handed my money $8000. He got all mad and angry and told me to lower my voice . When I wasn't even raising my voice. He told me he is not going to refund my money and told me to leave his office. I got mad the way he was treating me and I had to call cops on him. Cops came after waiting an hour and Paulo gave the reference number to the cops . I had to go different agent to get my money back. Cops told me this is the matter of civil case . So, he can't arrest him or have him to pay my money back . I have to go to court to file a case or just go to the different agent to get my money back. Cops did recommend me to complain to better business bureau which I did the same day . So, folks I highly recommend not to use any services form Luna Travel of San Rafael , Canal and Novato . It's the same owner with arrogant attitude with no sense of customer service . I was finally able to get my money back but I used different company . It's in Canal . I forgot the company name but the owner was very professional and was happy to help me . He did helped me to get all my money back even though I didn't send money from him. His business is located at 136 Bellam Blvd . I highly recommend all my Latino friends and everyone whoever use Luna Travel to stop using their service and go to 136 Bellam Blvd for quality service and warm hospitality from the owner . The Owenr is very happy person with great smile and posivite vibe .