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November 2024 by Marilyn Ruvalcaba
Excellent customer service and communications. I'm extremely happy with their services and with their attention to care about the people they serve. Very professional service. Thank you!
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September 2024 by B Write
Expensive with a very bad service. They must corrupt the cities officials to blackmail the home owners.
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September 2024 by Ingrid Hession
So helpful and excellent customer service. Thanks Mary for all your help.
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May 2024 by Natalia Cortes
The team at Mill Valley Refuse are dependable and communicate really well. I've worked with them on four outdoor sport events these past couple of years and have not had a problem. They deliver units in some tough to reach places. Prices are fair. Pleasure to work with!
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May 2024 by O I
They do a terrible job!
Today they didn’t pick up our recycling, again. Went through it! Made a mess and didn’t pick it up. You are a service and we are paying you money! Do your job! Last two years have been particularly bad.
Mill Valley refuse is all over the place with pick up times. Drivers go way too fast on narrow roads and at the same time somehow they are constantly causing traffic congestion all over the town, I wonder who is a genius managing schedule and routes.
Drivers disregard everything around them, pick up itself sounds like a round of explosions because it’s always rushed, sloppy and for that reason it is extremely loud, they almost always leave mess behind as well in addition to never ending problems with ever new nonsensical rules. On top of everything they overcharge and have a very difficult time paying money back.
Literally same zip code different address all new ridiculous “rules”, that don’t make any sense. Talked to my friends about this (20+ people), apparently we all have to abide by different “set of rules”, that are ever changing, we all live next to each other. Same company!
You are a service and we are paying you money. You are not doing us a favor. Again, do your job and do it well or sell your business to someone who will.
At this point it’s pretty clear that current monopoly needs to be broken down. We need a new provider, this is beyond ridiculous.
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December 2023 by Evelyn J.
My trash is frequently not picked up on the scheduled day despite the can being put out at the curb the night before the morning pick up. All my other neighbor's trash cans are emptied. I have called and left messages at least three time a month over a period of many years. I always get an agent that promises me that "going forward it will never happen again.".....and then it does. Raccoons and rodents can tip over the can and pull off the tie down band, leaving trash all over the cul de sac!! Neither I nor any one of my neighbors are happy about this situation.
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November 2023 by John Nordin
The drivers are very friendly, and the operators always pick up the phone.
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September 2023 by Kathryn Johnston
My son loves watching the garbage trucks in the morning and Ivan who collects our recycling is always so friendly to him! Shout out to Ivan who also happily collected all of our extra cardboard when it wouldn't fit in the bin- thank you!
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August 2023 by Richard Horvath
Their drives are reckless, behaving in a manner that will end up causing an accident or killing someone. After repeated complaints after repeated incidents, the company has done nothing to address the problem.
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June 2023 by Michelle T.
I recently had the pleasure of interacting with the local garbage men, and I must say that they were very friendly and courteous. One of them even went out of his way to let me dump the trash can for them. Another one honked at me when I waved at him. It is really nice to see people in public service roles being so friendly and helpful. I would definitely recommend these garbage men to anyone who needs their services.
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April 2023 by Alex Marlantes
Very frustrating service to use. Every other week is a different type of recyclable, unwilling to pickup cardboard outside of the bin, etcWill be advocating for the city to choose a new provider
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April 2023 by Erika Eesley
I cannot say enough wonderful things about Mill Valley Refuse Service. My son is the biggest garbage/recycling truck fan I know, and on the heels of his fourth birthday, he asked to have a "garbage/recycling" themed birthday party. I searched high and low for an idea, contacting over 61 different people/companies/neighbors/etc. and finally met a lovely human being named Gene Della Zoppa, one of the owners of MVRS. Gene kindly said "YES" and agreed to host my son and 11 other four-year-old boys at MVRS for a small birthday party. They don't typically do "birthday parties", so this was incredibly special. On the day of the celebration, Gene and his Team went ABOVE AND BEYOND our wildest expectations and dreams - inside the facility, they setup tables and chairs, heat lamps, decorations...they made personalized gift bags for my son and his buddies filled with loads of cool MVRS gear...they took all of the kids on an in-depth tour of the garbage "yard" and told them about all of the different trucks and waste management processes....they showed us the mechanic's shop where all of the trucks get repaired...they let each kid sit in the driver's seat of a parked garbage truck and honk the horn...they did a live demo of compost compression in the back of a truck...they let us hang a 'garbage truck piñata' off the back of the truck filled with candy...and so much more. It was one of the most special days of my son's life, and this magical experience was all made possible by MVRS because they genuinely care about the community and wanted to make a young boy's four-year-old dreams come true. A huge thank you to the MVRS Team for an absolutely OUTSTANDING experience and gift that you gave to our family. We will forever be grateful, and forever be fans of MVRS!Service: Trash removal & disposal
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March 2023 by Erika E.
I cannot say enough wonderful things about Mill Valley Refuse Service. My son is the biggest garbage/recycling truck fan I know, and on the heels of his fourth birthday, he asked to have a "garbage/recycling" themed birthday party. I searched high and low for an idea, contacting over 61 different people/companies/neighbors/etc. and finally met a lovely human being named Gene Della Zoppa, one of the owners of MVRS. Gene kindly said "YES" and agreed to host my son and 11 other four-year-old boys at MVRS for a small birthday party. They don't typically do "birthday parties", so this was incredibly special. On the day of the celebration, Gene and his Team went ABOVE AND BEYOND our wildest expectations and dreams - inside the facility, they setup tables and chairs, heat lamps, decorations...they made personalized gift bags for my son and his buddies filled with loads of cool MVRS gear...they took all of the kids on an in-depth tour of the garbage "yard" and told them about all of the different trucks and waste management processes....they showed us the mechanic's shop where all of the trucks get repaired...they let each kid sit in the driver's seat of a parked garbage truck and honk the horn...they did a live demo of compost compression in the back of a truck...they let us hang a 'garbage truck piñata' off the back of the truck filled with candy...and so much more. It was one of the most special days of my son's life, and this magical experience was all made possible by MVRS because they genuinely care about the community and wanted to make a young boy's four-year-old dreams come true. A huge thank you to the MVRS Team for an absolutely OUTSTANDING experience and gift that you gave to our family. We will forever be grateful, and forever be fans of MVRS!
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March 2023 by SF N.
I spoke to a MVR customer service rep that was short, argumentative and unkind. Disappointed because I went with them because they are a family-owned business and wanted to support them.
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March 2023 by John E.
MVR is the single biggest reason why NOT to move to Mill Valley. Maybe that's a bit much, but the huge onus that they put on residents with so very little support is out of balance. I feel like I have to become a student of trash (under independent study) to make sure that every week they take the refuse in all of the cans that are to be left out that week (and there is an alternating-week recycling pickup, which is another opportunity for mistakes). It hasn't been infrequent when I discover some can still full at the end of a pickup day. There's usually an email with a vague explanation, but come on. Listen, I care about the planet, I care about recycling, I am a conscious consumer, but the level of expectation on the MVR customer would, under normal circumstances, be met with an at-home orientation class and ongoing guidance rather than 100% rejection of a load based on a mistake. I'm left to be trash cop in my home, which is not the role I want, and I have fallen back on the mantra, "when in doubt, throw it out" rather than risk the hassle of getting a failing grade on my sorting that means I have to start over (and store paper for 2 weeks after it's already full). MVR has more interest in each article of waste than it does in its customers. Another lame monopoly.
