-
March 2024 by Justi Dieh
Good. They no longer do alterations
-
November 2023 by Christine R.
So convenient always reliable. They used to have a drive-thru location at Larkspur Landing aka Marin Country Mart where Shake Shack took over. Glad they still operate this location as a drive-thru. Just drive up from A Street, and an employee will greet you. They are always friendly and efficient, quick in and out service. Closed on Sundays. 'Til next time ~ happy dry cleaning and see you on Yelp (SYOY)!
-
September 2022 by Ashley DeTore
We used Maxwell's to press several suits for our groomsmen and family prior to our wedding. The service was excellent, the suits came out looking GREAT and everyone I corresponded with was extremely polite. I was more than happy to return after the wedding to have my husband's suit cleaned again.Also, to reiterate what I read in another review: Thank you for meeting me at my car - you make this dropping off and picking up a fast & easy errand (especially grateful since I often have my 3 month old in the backseat!).
-
September 2022 by Ashley D.
We used Maxwell's to press several suits for our groomsmen and family prior to our wedding. The service was excellent, the suits came out looking GREAT and everyone I corresponded with was extremely polite. I was more than happy to return after the wedding to have my husband's suit cleaned again. Also, to reiterate what I read in another review: Thank you for meeting me at my car - you make this dropping off and picking up a fast & easy errand (especially grateful since I often have my 3 month old in the backseat!).
-
August 2022 by Virginia F.
I'm shocked by the low average review on Maxwell the Cleaner! We've been going here since 2015 on a regular basis and have always been VERY PLEASED with the service, quality, and value. Thank you for always meeting me at my car as I pull in - you make this an easy errand!
-
November 2021 by Jim B.
One star. After years of being a good customer, I WILL NEVER use or recommend MAXWELL the Cleaner in San Rafael again. Yesterday, the store "manager" accused me of "disrespecting" her because I had innocently dropped off my cleaning bag with laundry to do onto the floor when I was at the door entrance. At the actual door entrance, I perceived this manager lady to be busy, so I innocently dropped the bag onto the floor and was about to leave. My intention was to allow this person to deal with my cleaning at her convenience. Bizarrely, this "manager" then confronted me and stated she had held out her hand to receive my cleaning bag and this was "disrespecting her." My comment was that her statement was ridiculous. I told her I had never seen her outstretched hand, but she insisted this was untrue. I asked her if she thought I was lying. Obviously, she really felt I had trespassed upon her, and she was angry. This wildly inappropriate incident led me to ask to speak to the owner, Andy. Not possible. Apparently, this owner lives 2-3 hours away and rarely comes into the business. I subsequentlycalled MAXWELL the Cleaner that afternoon and left the owner a message to please call me about this incident. Owner Andy did not initially return my phone call, but when he eventually did call me back, he proceeded to defend his employee and suggest maybe I had actually "disrepected" her. He informed me that no one except myself has every complained about this lady before. Okay, but maybe she was having a bad day? I expressed to Andy that I have lived and worked in Marin for the past 40+ years. My own small business is located nearby in San Rafael. We have employees, customers, and understand how to interact with the public. In my opinion, I'm not inconsiderate of others and certainly recognize the importance of good human relations. Andy chose to not acknowledge my legitimate complaint. I was surprised tp read several other reviews of MAXWELL the Cleaner are quite negative. It does make sense to me now. AVOID this questionable business.
-
August 2021 by Kimberly Vargas
Good service, quick & easy ,friendly employs and accessible price
-
July 2021 by Thania B.
I can't stress this enough there drive threw is so convenience specially with COVID no need to get out your car.
-
June 2021 by Nubby Shober
Have used Maxwell's 6+ times, mainly due to location, which is frankly unbeatable if you're driving through S.Rafael via 101 to any points west. The service is not 5-star, but perfectly adequate. Other than drycleaning and laundry (I'm too lazy to iron my fancy dress shirts), have had 2 alterations done here, competently and at a reasonable price.Service: Alterations
-
June 2021 by Alexis Nacaspaca
Same day service ! Who can say no to that’s. Has great service and my clothes is always ready on time!
-
June 2021 by Thania Bravo
Best cleaners I have gone too. Great hours and friendly employees . 5 star !
-
January 2021 by Orlando A.
I just had to share this experience. I had been coming here for a few years now off and on and I came to drop off some clothes and the lady that is working at the front desk was extremely rude when accepting my clothes. I asked her is everything okay and she tells me that I promised her coworker that I was going to hire her to clean my house. I said that you are mistaking me for another person. We clean our own house. It was really strange and awkward. I just asked for my clothes back and left. Really sad about it all because it was so convenient for me here. Obviously somebody there has a side hustle and I am wondering if the owner knows about this. I hope the manager can reach out to me and has a remedy.
-
December 2020 by Erin G.
I really appreciate the same day and drive-through service here, especially during COVID when I'm trying to minimize interactions and time indoors (outside of my home), but we've had major issues with their quality control that led us to bring our business elsewhere. 1. Cleaning is really inconsistent. My husband has had items come back with things like deodorant stains completely visible and very removable with a basic cleaning, but somehow not addressed. It almost seemed like they'd used one of those at home dryer refresh bags, where the shirt smelled right, and was pressed, but clearly had not actually been cleaned. 2. The frequency that Maxwell the Cleaner damages buttons on my husband's shirts, and the haphazard efforts they make when they do try to repair them (often using the wrong size or color of button, or placing it misaligned with the button hole) is unacceptable. The damage to expensive shirts, plus the cost of the cleaning, plus the hassle of having to bring things back to them to do it right (the second time) is just not worth it. I wish I could recommend these folks, but the cost of doing business with them way outweighed the convenience.
-
June 2020 by Adam Nevitt
Excellent
-
October 2019 by Nataly Ortiz
Very good service
