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September 2023 by Patricia R.
I was underwhelmed. The big "sales" looked like their normal permanent prices and the stock okay. Not impressive. Very few options for a California King. A four minute drive down the street to Mancini's was SO worth it for us.
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September 2023 by Lyn Klein
Romie was great and helped me find the right mattress quickly and easily. This is our third purchase from Mattress Firm and we recommend them to all of our friends.
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September 2023 by Stephanie Taubert
Kyle was incredibly helpful and patient with us as we tried a variety of different mattresses. He gave us some good suggestions and we can not wait to get our new mattress!
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September 2023 by Ralph Boccabella
Kaylin was super helpful and informative. She made picking a mattress easy. Great experience !
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August 2023 by Stacy Burroughs
This mattress store is a very easy to navigate with an extremely knowledgeable salesman David. I laid down on two different beds and both were comfortable and I found the one that suited my small apt. He helped me with a discount and easy setup and delivery. I’ll be happy to sleep in a new bed.
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August 2023 by Morgan Lasater
After a ton of online research, I finally decided to go into this store and I’m so glad I did! David was extremely helpful and made the process so much easier than I expected. He got me a great deal on exactly what I wanted and I’m really excited to receive my new mattress.
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July 2023 by Ya Han Hsu
The staff there are very patient and friendly. They quickly provided different options to me based on my request, so that I bought the second mattress there in just 20 minutes.
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June 2023 by Christi Jackson
Mattress Firm on W Francisco, San Rafael, CA sales person David was friendly, knowledgeable, listened to my specific needs and was able to offer a terrific and affordable solution. Definitely visit this store and David.
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June 2023 by Susan
I called the San Rafael location & spoke with David. He was extremely helpful, knowledgeable, accommodating. A real pleasure to work with & made making my purchases easy. Thanks
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June 2023 by Alfonso Diaz
Romie is the best!! I’ve been having neck pain from my current bed/pillow set-up and he helped me find the perfect mattress and pillow that immediately alleviated those issues. He’s great at his job and an overall good honest guy. This location tends to be overlooked with the lack of foot traffic but I’m glad we stopped by this store in the end.
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June 2023 by Cheryl Johnson
David is an awesome sales person. Knows his job very well and was very professional.
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June 2023 by Lou Perrelli
Dave was great. Located the second we needed for our rental condo. Great service.
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April 2023 by LisaFaulkner
David was super knowledgeable, and helpful to work with. We returned a mattresses and changed it out with another, and the process was seamless. Very good experience!
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March 2023 by Donna Davidovitz
David was incredibly helpful and patient with us. We needed three beds for a bunk set, and he worked incredibly hard —went above and beyond—to find us exactly what we needed at an affordable price. We were having issues finding a mattress to fit from Amazon (don’t use them) and he looked closely at the specs of the bunk bed to find exactly what would work. Best customer service I have experienced in a very long time. If you are looking for a bed, definitely ask for David!
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March 2023 by Calvin Caviness
Very friendly manager and staff. They were very Knowledgeable and answered all of our questions. They helped us dial it all in and find the mattress and adjustable frame that worked for us. They even gave us an additional discount for a delay in delivery which they didn’t have to do,
