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October 2023 by Sara P.
Was quoted $25 (for hemming pants) and returned to pick up my clothes and the bill was $80. Would not recommend if you are looking for a reliable/affordable tailor
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June 2023 by Tom B
What's not to like? Great service, great work, great people, and great prices...I've been using Lily's service since 2010, and still drive from Sausalito to get my shirts and suits cleaned at their shop in San Rafael...
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June 2023 by Jay Primus
Items not ready when they said they would be (the relaxed date they set, not me), so wasted my time. Also, kind of pricey.
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June 2023 by Danielle Duran
It's a lovely place where they remember your name and are helpful when you need it. Very friendly staff.
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May 2023 by Wendy Sorensen
A Miracle Tailor That Saved Prom Night!★★★★★Words cannot express the gratitude and amazement I have for the incredible Lily’s. They are nothing short of miracle workers! When my daughter's prom dress needed last-minute alterations just one hour before the big event, they were the knights in shining armor we desperately needed.From the moment we entered their shop, we were met with a warm and welcoming atmosphere. Their exceptional customer service was evident as they reassured us that they would do everything in their power to make the dress perfect for my daughter's prom. They treated our urgent situation with the utmost importance, making us feel like we were their top priority.She was an absolute professional. Their expert eye and attention to detail were immediately apparent as they quickly assessed the dress and figured out the best course of action. Despite the time crunch, they managed to skillfully alter the dress to fit my daughter perfectly, enhancing its beauty and ensuring she felt confident and comfortable throughout the night.I am still in awe of how they were able to transform the dress in just an hour, never compromising on quality or craftsmanship. It was as if they waved a magic wand and made all our worries disappear! Thanks to them, my daughter had an unforgettable prom night and felt like the belle of the ball.If you ever find yourself in need of a tailor, look no further than Lily’s. Their incredible skill, unmatched customer service, and ability to work under pressure make them the best in the business. I will be recommending them to all my friends and family, and will undoubtedly be a loyal customer for years to come. Thank you, Lily, for being our fairy godparent and saving prom night!
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May 2023 by Coley 'n Mikki Tate
They quoted us $35 for altering a prom blazer, which both of us clearly heard. Upon pickup, they charged my kiddo $45 + tax for a total of $55, and denied the initial quote. They did a good job, but didn’t appreciate being misquoted. Make sure to have them write down their quote before leaving.Service: Alterations
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May 2023 by Alden F.
I've gotten several pairs of jeans hemmed here and the owner is really nice and always does a great job!
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April 2023 by Wendy S.
A Miracle Tailor That Saved Prom Night!Words cannot express the gratitude and amazement I have for Lily. They are nothing short of miracle workers! When my daughter's prom dress needed last-minute alterations just one hour before the big event, they were the knights in shining armor we desperately needed.From the moment we entered their shop, we were met with a warm and welcoming atmosphere. Their exceptional customer service was evident as they reassured us that they would do everything in their power to make the dress perfect for my daughter's prom. They treated our urgent situation with the utmost importance, making us feel like we were their top priority.Lily was an absolute professional. Their expert eye and attention to detail were immediately apparent as they quickly assessed the dress and figured out the best course of action. Despite the time crunch, they managed to skillfully alter the dress to fit my daughter perfectly, enhancing its beauty and ensuring she felt confident and comfortable throughout the night.I am still in awe of how they were able to transform the dress in just an hour, never compromising on quality or craftsmanship. It was as if they waved a magic wand and made all our worries disappear! Thanks to Lily, my daughter had an unforgettable prom night and felt like the belle of the ball.If you ever find yourself in need of a tailor, look no further than Lily. Their incredible skill, unmatched customer service, and ability to work under pressure make them the best in the business. I will be recommending them to all my friends and family, and will undoubtedly be a loyal customer for years to come. Thank you, Lily, for being our fairy godparent and saving prom night!
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April 2023 by Tracie B.
Excellent work! I had two pairs of pants altered, and five items cleaned. They did an excellent job on my clothing and I will definitely be back.
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March 2023 by Ashlee K.
The lady here is very nice. I just became an EMT and they asked us to get our pants hemmed and told me it would be about 10 to 15 bucks. This is for two pairs of pants. I was charged $120 and I feel like they took advantage of the fact that I'm a woman and I had no idea what the fee was. She was able to get them ready for me in three days but everyone I know is saying I was robbed :(
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November 2022 by Erin S.
Lily was a gem and her work was flawless! Lily's will be my forever go to for tailoring and mending. Thank you for being so amazing, Lily, you really saved the day (and homecoming)!
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October 2022 by Ada Genavia
Dry cleaning experience is good. However, I dropped off a few of my clothing items for alterations on July 11. The manager said they would be ready in a couple of weeks. I came back in August to pick them up. They were not ready and she apologised and she stated they would be ready next week. I didn’t believe her, so I figured I would come back way later. I came back today October 20 and my clothes were still not ready! She apologised however I was already frustrated. She asked me to wait so they could do the alterations right there and then in front of me and it would take 20 minutes. I said no and I will take my clothes now and leave. Not going back for any services due to poor time management. It took MONTHS for them to suddenly do 20 minutes of work?? No thank you.Service: Alterations
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September 2022 by Russell Barry
I had made the mistake of waiting until the week prior to a Labor Day Weekend wedding to get a baggy suit tailored. I was struggling to find a spot that could get the job done in less than 2 weeks, and I was lucky enough to stumble upon Lily's.A huge thanks to Theary for fixing up my suit in 5 days! She transformed the suit into a totally new slim fit look - I wish I took a before photo so you could see the before and after.
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September 2022 by Russell B.
I had made the mistake of waiting until the week prior to a Labor Day Weekend wedding to get a baggy suit tailored. I was struggling to find a spot that could get the job done in less than 2 weeks, and I was lucky enough to stumble upon Lily's. A huge thanks to Theary for fixing up my suit in 5 days! She transformed the suit into a totally new slim fit look - I wish I took a before photo so you could see the before and after. Thanks again for dapper new look!
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May 2022 by Carol M.
As other reviewers have stated, Lily's is not reliable. If you have an important garment that you need for a specific date, do not go here. I went to Lily's based on a NextDoor recommendation. I had a dress that needed alterations for my daughter's graduation. She told me it would be completed in 2 weeks. After 3 weeks I went to pick it up and she hadn't even started on it. She told me it would be ready 4 days later. When I returned to pick it (for the second time) during my lunch hour, she still had not started on it and told me it would be ready in 1 hour and to come back! This is a nice dress that requires alterations that would take more than an hour. She then told me she would finish it and deliver it to my house that night but did not offer any type of discount for her horrendous time management skills and for causing me to trips for nothing. Since I needed the dress 3 days later, and at this point did not trust anything she told me nor was I confident in the quality of rush alterations, I had no option but to take the dress and find an alternate tailor which at this point was going to cost a lot of money for rush. luckily, Nordstrom's was able to do it in a rush for half the cost and they did a beautiful job.
