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December 2023 by Rick B.
Kaiser is trying to kill my mom by giving her Abilfy for only sleeping issues! It's not for anyone especially people who have memory problems & heart problems & she's got both! No doctors help anyone they just give toxic drugs to people! They are not real doctors as they are "doctors in practice! They experiment on us like rats! A real doctor Is an aruvedic doctor! The vaccines all lower your immune system duh! It's a sleazy biZ!
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December 2023 by Margaret W.
This is the worst Medical Center I have ever been to! Coming from Orange County it's like a step child, although Kaiser has 40% of the market share in Marin County. When a person is sick enough to be admitted to ICU they run a ton of tests but no results are given. You are in pain and ask for something and they make you wait 2 hours and then bring you half a 5mg Norco. And make sure that you feel like it criminal for asking. Not asking you what your pain level is? There are loads of non Norco options out there. Instead a Morphine which is the cheapest drug you can buy. And makes you feel terrible after. I have Sepsis and I had to ask if there's an other for the antibiotic! This is patient care at its worst and the Nurses are traveler's who don't really care. You as the patient in ICU can hear them talking about how excited they are to leave.. You Greg Adam's need to spend time in Northern California Sir, this is now your legacy it's time to shape it into the standard that Kaiser has set for SoCal. Time to invest in the Communities where you provide much needed care to those you serve and it is a service we pay for. Not a gift! #GregAdams #Kaiser Permanente #Marin deserves better #Kaiser needs fixing #StandupMarinyoudeservebetter
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September 2023 by Curtis W.
Even though I got injured at work and I've been with you guys for over six years, I I can say that you really appreciate your customers and sincerity, considering you didn't even tell me that my company disabled my health coverage, even though my injuries aren't fully repaired, and they fulfilled my spot unlawfully termination, but you guys care so much when spine injury happens that you would subject somebody on adhd medicine to resort to cannabis club for the street drugs instead of helping them with their sciatic nerve issue next to issue in the spine You guys took the MRIs three different times on the same, and each doctor had the same exact look on their face when they read the other doctors examinations because they all had different examinations of it. Really good eyes Gyse thanks so much for your health coverage and your care. Oh my God thank you.
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September 2023 by Elaine B.
Kaiser dr saved my life. Pancreatic cancer survivor thanks to the diligence of all the staff. From oncology to radiation thru surgery all the best Thanks
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September 2023 by Steve K.
Kaiser san rafael 's imaging dept is pitiful. Been there twice for a 1:30 appointment- right after their lunch break. Over one half our behind schedule each time. Had to leave both times without having scan done due to prior commitments. It's more of a walk in . They possibly get to you when convenient for them.
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July 2023 by Jayne G.
I had ear lobe repair done by Dr. Malika Atmakuri and paid in full the day of the procedure. I'm not a Kaiser member but they assured me that's no problem. Now I'm being billed by Kaiser's billing office, which says it was no record of my payment. I've called repeatedly and finally drove there to get a print out of my record. So....Kaiser may work ok if you're a member, but don't use the cosmetic service if you're not a member. I'm stilling fighting with the billing office. The right hand doesn't know what the left hand is doing there.
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April 2023 by Valerie R.
I was referred to a hand surgeon at Kaiser's San Rafael Medical Center - for carpel tunnel release surgery because the surgeon at the Oakland Medical Center doesn't do Endoscopic surgery. When I went to the surgeon in SR on April 3rd for consultation told me it was a 10 minute process and he's done hundreds of them. Then he said someone would be calling me to schedule an appointment and that they were scheduling surgeries at the end of the month (of April). 3 weeks later I had not heard from them so I called them. Someone there put me on hold and then told me she would need to check and get back to me. A week later nobody had gotten back to me. So I called again today and after insisting on staying on the line until I got to someone who could schedule my appointment I finally got thru to someone called Angel who was the "scheduler" and he not only told me that now they are scheduling 2-3 months out but he could not put me on the schedule and could not tell me when I would get a call back to get on the schedule. I'm wondering why I even stick with Kaiser and pay almost $1200/month so I can get this kind of treatment. To be fair, I am officially associated with the Oakland Medical Center and I have never had this kind of treatment there. They are generally very efficient and bend over backward to accomodate the patients. But Kaiser San Rafael? I can't recall when I've experienced such incompetence. If I could give this team less than 1 star I definitely would based on this set of interactions!!
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November 2022 by David H.
Years of being a Kaiser Permanente patient experiencing all the medical services, Dr's; triage nurses, pharmacy & so much more with rarely a concern. Easily the most comprehensive, patient-focused medical service provider in the country! I love Kaiser! They care, compassionate, attentive; patient-focused & so good!
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November 2022 by Linda A.
The best. I really like Kaiser. Good attentive doctors and staff. I think Kaiser was so so years ago but they have come a long way.
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October 2022 by Ci2 M.
The worst Release of Medical Information Dept in all of Northern California! 1. They do not verify forms that the doctors complete 2. They do not want to open their doors to help patients 3. Petaluma/Novato sends all patients to San Rafael but none of them take patients in. 4. Their turn around times are 30 days to get your form back. 5. You can never speak to a live person. 6. They never return messages. 7. Petaluma employees are rude!
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August 2022 by Theresa F.
Kaiser has been failing miserably lately. I cannot, in good faith, recommend Kaiser. The reasons are numerous. I've waited for the advice nurse for 30 minutes on 2 occasions only to have my calls dropped. I ended up in emergency. Care there was decent. I was scheduled for surgery which ended up to be a nightmare. I waited 4 hours, on a gurney, with a needle in my hand , waiting for surgery. I went down a deep dark rabbit hole during this extraordinary wait. Surgery failed. Need to go again in August. I'm trying to get support, I have been given the royal runaround. The right hand doesn't know what the left hand is doing. The word Thrive at Kaiser means something different to them than it does to me.
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June 2022 by Emily N.
Each time I come here seeking help I am left with such disappointment. The recent disappointment (and the final one as I will switch insurances) was with Dr Brian Winter, ENT. He walked in the room like he couldn't give the time of day to me. Asking me questions without letting me finish or for that matter actually hearing what I had to say as he kept asking the same questions and I had to keep repeating myself. I've seen this now with many Kaiser staff, but his was the worst case and he wasn't even trying to do anything about it- autopilot mode. He knew he was on it and he just didn't care. I could tell he stopped seeing patients as human beings. I felt treated more as an object. From his demeanor, it was obvious he didn't care and that he was ok with it. I believed my issues to be more on the mild side, but I was still concerned with them because it is my body, but Dr Winter kept glossing over everything trying the minimize everything I said and I wasn't even saying much because he wouldn't let me without interrupting. I've since consulted another (outside) doctor and they have shown great concern over my symptoms playing a role in a larger condition. Something Dr Winter just wrote off as quote, 'this little thing?!' Seriously. He kept saying that over and over again. HIS BEHAVIOR IS MEDICAL GASLIGHTING. Some advice for Kaiser and Dr Winter, teach all staff awareness on medical gaslighting and have continual training on it and on awareness to listening to patients. It's ironic that Winter is an ENT because he clearly cannot hear or functionally communicate with patients. Might want to get that blockage checked by doing some self-reflection. From my experience with him, he does greater harm than good in the grand scheme of things. Would NOT recommend him or Kaiser.
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April 2022 by Kim W.
If you need behavioral health care, don't use Kaiser! I have had to wait for over a month for one appt, and can't connect my psychiatrist with my (out of network therapist) because of an inflexible communication process. It took over four months to get my first appt and then to get a second appt to confirm the subscription. Especially for mental health, this is crazy! I never offer one star ratings, but the service is really terrible. Does Kaiser really not have the ability or money to hire more psychiatrists and to enable good care team collaboration?
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April 2022 by Shireen T.
This is a review for a nurse who works in the pediatric department. She administered the Covid Vaccine for my 5 year old today - he was terrified of getting the shot, and has been crying since he found out he was going to get the shot (despite our great efforts of making it a wondrous, celebratory event!). I think the nurse's name was Dominique but not sure - she totally calmed him down, made him feel special and comfortable and my kid, who isn't afraid to shed tears at any moment, didn't even shed one tear after getting the shot. He didn't even know it happened - she was terrific and all credit goes to her! Thanks for great at what you do.
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April 2021 by Bo W.
This pharmacy may have the worst customer service I've ever experienced. I recieved a text today, informing that my medication was ready. I drove up to the parmacy and waited in a long line for about 15 minutes. Then I was greeted by an employee that asked some questions. She walked into the backroom without telling me where she was going. In 10 minutes she returned and said I had to see the pharmacist before she could release the medication. I walked down to the pharmicist window, she spoke to me for a few minutes, then she walked into the back room without an explanation of where she was going. I waited another 15 minutes, then she reappeared with a smaller dosage of my medication? She walked over to the cashier and spoke to her. By this time I was getting angry because I had been in the pharmacy for 45 minutes. I walked over to the cashier and asked. "what's the problem?". She said, "I don't know, I was just told to void your transaction." At this point, I said, "Just text me when the medication is ready".
