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July 2023 by Ragnar Stefansson
HLM did an excellent job on my brakes at a very reasonable price. Other mechanics quoted me double that price.
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December 2021 by Miguel A Paredes III
I went to the Porsche Dealership and I was quoted a couple thousand dollars more than HLM to have my Clutch and IMS bearing replaced on my 996 Porsche 911. They even changed my oil. Owner knows Porsche's very well as he has owned a few himself. If you are looking for a great mechanic shop I highly recommend HLM. Thank you Kohn.Services: Transmission
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November 2021 by Hannah O.
Jim did a fabulous job on the transmission of my Mini Cooper. Much better price than the dealership.
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July 2021 by Miguel Paredes I.
I went to the Porsche Dealership and I was quoted a couple thousand dollars more than HLM to have my Clutch and IMS bearing replaced on my 996 Porsche 911. They even changed my oil. Owner knows Porsche's very well as he has owned a few himself. If you are looking for a great mechanic shop I highly recommend HLM. Thank you Kohn.
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July 2021 by Twan Fox
Was willing to take a look at an issue for a traveller on short notice. Determined an easy solution to a small coolant leak and got me on my way.
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July 2021 by Julian G.
Kohn is very knowledgeable when it comes to BMWs. I have had him do work on my 2001 BMW 330ci and he is very detail orientated. He helped repair an oil pan gasket and do all of the things necessary to make my car safe for the road again. He has also worked on my 2001 X5 recently to help maintain its reliability. He is honest and educates you along the way on how to do the best upkeep on your cars.
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June 2021 by Michael Katz
kwon is terrific-finally a repair shop thatis fair, honest, capable, reliable and timely.I have taken 4 cars to HML over the lastten years for all types of repairs/ maintenance.Kwon and his team can fix any vehicle andsolve any problem. He is exactly why youshould take your vehicle to an “independent”shop.
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January 2021 by Jill B.
Whether you are having a minor or major problem with your new, older or vintage car : diagnosis, scheduled routine service or repair, HLM Automotive in San Rafael is the ONLY place to go for the most reliable and yet so reasonable service in Marin. I have had my older BMW X3 and my husband had had his 2 classic Jaguar s types and his Mercedes convertible taken care of for the past two years. We compared any kind of diagnostic, regular scheduled maintenance as well as repair and replacement of parts as well as collision damage with dealers and other repair shops. Kwon, the kind, relaxed, low pressure owner of HLM has always been the most thoughtful and the most price conscious and reasonable automotive repair shop owner we have ever gone to. He always does what he promises and he always is eager to please and proud of his work and craftsmanship. Before you commit to having your vehicle taken care of anywhere else, please give Kwon a call:415-714-1051. You will not regret it!
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January 2021 by M M.
I've had work done here in the past and find myself once again in need of car body repair. HLM uses only top quality parts in their repairs unlike other shops that are "approved" businesses under your car insurance. You are not restricted to use those shops. If I need my car repaired I need to know the parts, supplies and paint used may be more expensive but are known manufacturers parts for my make & model, instead of cost cutting (for the insurance company not me) parts. That's why I pay insurance.
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December 2020 by Linda N.
The owner is an amazing and honest person. Our car was breaking down on the freeway and we pulled off at the nearest exit. Luckily HLM was the closet auto repair shop by the exit. We called and told the owner of our issue. He knew it didn't sound good and told us to bring it by anyway. When we got there, he immediately knew the engine was failing. Since the car is still under warranty, we had it towed to the dealership. This shop didn't work on our car but he was able to see us immediately, was very knowledgeable, and overall really helpful. Thank you!
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October 2020 by patt k.
While I know that the automotive work is good here, Tanh, his brother used to do phenomenal body & paint work. i had used him for many years with past owned vehicles. He previously owned his own business here in Marin. I'm not sure what happened but when I went to pick up once pristine BMW and it looked as though it was painted in someone's back yard. The paint didn't match, there were paint drippings, spray splatter all around the trunk and was already peeling. Ironically, the car was filthy in the hopes that I wouldn't notice. I called Tanh and he acted as though it was nothing and he asked that I come back in a few weeks to "buff it out". I've had enough paint and body work to know that this was not going to clean up the issues. BUT, I brought it back and of course, it looked as though absolutely nothing was done; nothing. Tanh probably can't understand why I am writing about this experience that happened a while ago. I didn't get response to my email about redoing the work. I went out of my way to pay you since you were unable to cash the insurance check. I've worked with you for maybe 8-10 years and this is how you treat a repeat customer who has recommended you in the past? Every time I go out to my car, I'm reminded of the terrible job that you took $4100 for. Maybe not so nice to all women.
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August 2020 by Mulva T.
**Women, please read. This guy is honest. No signs of discriminatory business practice in sight.** Five stars and I didn't even end up getting work done. The reason is that he did not use me being female as an excuse to try to sell me unneeded services. That is hard to find. He took one look the van conversion I'm in the middle of, asked if I did this myself, and told me I didn't need to pay anyone to do it for me. He explained how what I thought was happening wasn't right, showed me what was actually something much simpler, told me where to get what I needed, and when I expressed doubt due to having never done it, he said he could see from the work I'm doing that I can do this job easily, and showed me what to do. I have had the majority of mechanics and body workers be absolutely blatant about condescending to me, both cars and bicycles. When I find someone who treats women with the same respect and professionalism they show their male clients I sing it from the rooftops.
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April 2020 by Joshua L.
Highly recommend! Thank you for fixing the computer on my car and for the great service. Josh
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July 2019 by Patrick M.
Can I give 100 stars? HLM Automotive in San Rafael is where you want to take your car for repair. The place is unassuming. If you want a fancy, dealer shop, you are wasting your money. Kohn, the owner, and his staff are professional, friendly, knowledgeable and (most of all) honest! They have saved me a lot of money. I live in San Francisco and I will go to HLM to get any repair on my car. In times when trust is hard to find, it is great to know HLM is my only choice for car repair, be it major or minor repair.
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January 2019 by Phil S.
Quan and his mechanics work hard to professionally identify and repair the most complex and elusive auto problems . They work on all nameplates. Fair hourly rates. Willingness to go the extra Mike for customers. A 15 year custoner
