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November 2023 by Malcolm R.
I've been taking cars there (including under their prior name F. Lofrano & Son) for many years, and their work is always the best. Today I stopped in there, without an appointment, for them to look at my recently-separated right rear fender panel. Greg had his assistant Sam look at it. She spent about 1/2 hour fixing the panel about 95% perfect (I'd have to replace the whole rear bumper for a 100% fix). Sam didn't charge me anything and even refused a $20 bill I offered directly to her. What a great place.
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July 2023 by Jordan S.
Top notch work. Really, really easy to deal with. NIce, straight forward people. In life, we never look forward to body shop work, but if you need it - I can absolutely recommend these nice, competent people.
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February 2023 by Nick C.
Fix Auto is a poster business for excellent customer service. The trim on my door had broken and another shop quoted me over $1000. Feeling uneasy and unsure what to do, I called Fix Auto for a competitive quote (and on a recommendation from a friend) and Greg suggested I come by.In less than 5mins, Greg identified the problem, and after the new parts arrived, total bill was $200 (saving me over $800!!) and job was done in less than an hour.Fantastic all around. I'll absolutely be returning for my next car problem.
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November 2022 by Julie D.
I highly recommend Fix Auto in San Rafael - they demonstrate all of the best qualities that customers want in a business. The staff is professional, responsible, honest and thorough - maybe even perfectionistic. They have excellent, long time relationships with insurers & vendors who trust their assessments and estimates - factors that fast track repairs exponentially. Unfortunately I had several accidents in a relatively short period of time. Fix Auto's work each time was near perfection and they always delivered on time. They consistently demonstrate trust, thoroughness and integrity. There is no other body shop I'd trust to repair my MBZ than Fix Auto San Rafael.
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September 2022 by Toni G.
I've been waiting on them to have my car fixed. I have been waiting to be notified as to when exactly they can fix their mistake. I have to wait "since their are other cars ahead of yours".
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April 2022 by Morgana R.
Fix auto is the best! There are so few businesses these days who have such excellent customer service. I always feel taken care of at Fix Auto - it's comforting to know I can call them if anything comes up with our vehicles. Sam is always there to help and is super friendly and responsive. Greg once personally spent a morning helping me find an earring I'd lost in the depths of my center console! They are simply good / trustworthy people and they always do a perfect job on our cars.
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April 2022 by Coral W.
I was in an accident and Fix Auto was awesome! No one wanted to touch my 20 year old Disco with custom work and it was meant to be because the team did an amazing job. Sam was great! She organized and soured out all of my custom work and she was really helpful in arranging my rental car. Her and Greg were so friendly and courteous. The team definitely made the experience as smooth as it could be.
