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August 2024 by Gregory Zaraysky
This is our fourth time buying from Keetsa and we keep coming back.
We like the simplicity of the choices, mattress quality and the mattress prices.
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July 2024 by Joanna Ong
One year later and my mattress is starting to sag.
Update:
Customer service was friendly and I really bought into that, but after two years I’m going to have to switch out mattress. Unfortunate, I really wanted to support a local brand that was supposedly more sustainable.
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May 2024 by Melissa Anne Schwartz
Three years ago, we invested in one of KEETSA’s expensive mattresses with the expectation of quality and longevity. However, we've been sorely disappointed.
My husband's side of the bed has developed a sizable indent, leading to discomfort and back pain. When we reached out to customer service, multiple associates provided conflicting information, and it over a month and numerous calls and emails before we were able to speak to a manager.
Ultimately, we were informed that we needed to provide evidence of at least a 1.5-inch indent for warranty coverage to get a replacement. This requirement was never communicated to us during the purchase. In fact, the sales associate made it sound like if for any reason we were unhappy with the mattress we could get a replacement, which is not the case.
In contrast, I've had better experiences with mattresses purchased for a fraction of the cost on platforms like Amazon. I urge potential buyers to thoroughly review warranty details before making a purchase.
We are very disappointed and wouldn’t recommend investing in a KEETSA mattress until they update the terms of their warranty and provide better service to their customers.
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April 2024 by David
Low quality mattresses at a premium price point. We bought three about 5 years ago and all have degraded rapidly. One was in a guest room and lightly used, it’s become so uncomfortable no one even wants to sleep on it. Save your money and avoid this trash brand. Their warranty is useless, they will deny you for any reason they can
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February 2024 by Hon Faraz
I purchased two mattresses and their useful life was 3-4 years. They sagged and would not provide support as they used to, causing back discomfort. Keetsa did not take responsibility because lack of support is not covered under their warranty - they only cover permanent dents deeper than 3/4". My friends and family have other mattress brands that last 10+ years and provide support and comfort.
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November 2023 by Marin Bright
Fantastic! The best quality beds with amazing service!
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November 2023 by Wendy Sissel
Love the Keetsa Plus mattress. My mom and dad have one, my sister has one and my husband and I have one. Just bought the wool comforter. So light and cozy. Bought sheets as well. They are amazing. Bought two pillows as well. Creating my grown up bed at 55 years old! Finally.
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January 2022 by Zan M.
We bought our first King Dux bed from Barbara about ten or twelve years ago and we were so happy with it that we bought a second one, a CA King, when we moved to the East Bay. When I purchased a large bed frame, we were able to fit the Duxiana King into it with a bit of help from our contractor. But I noticed that the Dux bed didn't feel quite the same. I went to the store several times and we worked out a pattern for the components and I bought a new topper because I had not rotated mine (oops) like I was suppose to. I was still feeling like something felt odd with the King Bed, so today, Barbara came over to my house and we stripped both of the beds and I realized that at some point, my pascals (components) had been reversed. Because of the brilliant way these beds are designed she was able to check the springs and other parts of both beds and made certain that everything was working properly. This is great Customer Service! They have always been really nice at the San Rafael store, but this was above and beyond. Thank you Barbara. I would rate them 10 stars if I could.
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November 2021 by Marissa Arnold
This is the only mattress for me. After getting my first Keetsa, I immediately shared with family how amazing this bed is. Every single family member has gotten at least one Keetsa. My brother put one in his guest bedroom ... and then started sleeping in his guest bedroom. This is not your average "bed in a box" this is a quality mattress that will change the life of anyone who has trouble sleeping. Also, their candles all smell amazing and I can't help but purchase them even when I'm not purchasing another mattress.
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January 2021 by Cindy B.
Their fabric and fit is the best I have ever slept in.......we have had our Dux bed for over 20 years and it is so comfortable and we never have to rotate or turn the mattress. Their duvets are exquisite and pillows as well. They also do custom orders.....
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November 2020 by Teresa Currivan
Keetsa has consistently good customer service and follows through on their promises. We bought Keetsa mattresses about 12 years ago and a frame more recently. Thank you, Keetsa!
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November 2020 by Hyunmo Kim
Best mattresses ever!
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December 2017 by John T.
I only regret I do not remember the woman's name who waited on us - she REALLY knows her stuff! $500 for a blanket might seem like a lot, but oh. my. God. - she knew exactly what to recommend, it arrived when she said it would and it's every bit as wonderful as she assured us it would be. We really, truly sleep far better now with our amazing blanket. Thank you Duxiana! We'll be back!
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November 2017 by Tolak Besman
Very friendly and helpful staff. No pressure to buy. Love that it is a local, eco friendly business. It is the best!
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July 2016 by Carolyn K.
We recently bought a home that left their Duxianna mattresses they are fabulous. I had a lot of questions about the mattress legs, Linenn etc. Colleen at the Duxianna San Rafael store went above and beyond to help me. The customer service and product are 5 Stars. Thank you very much
