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July 2024 by Douglas Allen
Worst Customer Service ever. I’m at the register, ready to purchase, and SHE TAKES A PHONE CALL!!!! I only had enough time to quickly buy a drink and go catch the train. But NOOOOOOOO, SHE TAKES A DAMM PHONE CALL!!!! Thanks for NOTHING. I left the drink on the belt and walked out. I guess they truly hire the lowest denominator. I will never go into this store again.
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February 2024 by pia johansen
Having done price comparisons at 3 stores, I found CVS to be budget conscious, the staff friendly and very knowledgeable about the items I was interested in. They also explained how to combine the sales prices with the coupons I had accumulated. In addition, they were quite informed about reading the ingredients when comparing store brands to the big brands, and how to know the difference. I was very impressed and left a delighted and satisfied customer.
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January 2024 by Lori M.
Very badly managed store. Always complete chaos with things mis stocked and misplaced. Long lines. Lazy employees. Manager does not honor sale prices.
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December 2023 by Jash F. (JashFath)
I moved to Marin county for work recently, and this is my favorite CVS. Mainly for the friendly staff & pharmacist. The store itself is a standard CVS. They could keep the ice pop flavor of PRIME drinks in stock a bit more.
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December 2023 by Micah Farman
I can't believe the rudeness and negligence of these people. They didn't even know that they were participants in the bridge access program, essentially turning me and probably many others away from getting their vaccines. These people are a disgrace to healthcare providers. You are supposed to be serving the community! I can't believe the state of healthcare in this country, and these people are absolutely complicit. Whoever just hung up on me after i told them to stop speaking over me, deserves to be written up by their superiors. I just cant believe it.
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December 2023 by Pamela B.
Worst pharmacy EVER! I would give them a zero, if I could . They treat people like garbage. Run as fast as you can! Go to Costco pharmacy in Novato or Safeway pharmacy in Strawberry, Mill Valley! They are a CLASS ACT!!
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December 2023 by Joshua Fathollahi
I moved to Marin county for work recently, and this is my favorite CVS. Mainly for the friendly staff & pharmacist. The store itself is a standard CVS. They could keep the ice pop flavor of PRIME drinks in stock a bit more.
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November 2023 by The Kolaitis Family
Seriously the worst service ever, pharmacy is slow, they don’t follow up and I have to keep calling to get my prescription refilled.
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July 2023 by Yoav K
Came at 22:22 and found it closed
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July 2023 by Megan Schirmer
Well I don't think they have to do anything as long as the shelves are well stocked up. The store is kept clean, and from what I could tell they gotten it to where the items are where they are suppose to be! But the employees are always busy doing things either checking people out or stocking when they can. And they are always very friendly to me with their greeting me, and polite conversation, and says good bye!
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May 2023 by Paula Davies
CVS on Las Gallinas is the best. Even with a limited staff they keep the store clean, attend to their customers and have a great attitude.
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May 2023 by Juan Munoz-McCue
Came 10 minutes earlier and the representative allowed me to get into the store realizing my urgency to buy papertoner. That to me meant a lot and give you the idea of great customer service. Thank you!
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February 2023 by Dan L.
Terrible, pharmacy wouldn't allow me to pick up prescription at 6pm on a Saturday when I'd been there 10 minutes waiting... just rude.
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November 2022 by Elke R.
Horrible service. They NEVER answer the phones!! And they are the most expensive prescriptions in San Rafael. I switched to Safeway. World of difference.
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October 2022 by Pierce
Consistently rude pharmacy staff. Recently I was told my medication was out of stock and would be restocked within 24 hours. When I followed up I was told it would take a week to be delivered. When pressed on it, the staff member was short with me and pushed me off the phone.Additionally, their shelves are always empty. I also had a cashier pester me to get him a job at my employer.It's wild how poorly run this CVS is. Trust me, go somewhere else
