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November 2023 by Vivian Timmins
Time after time, the owner is such a jerk. If you own a business aren't you happy when people walk into your establishment? Isn't that the point? Customers come, look, inquire, find, like, buy. Cha Ching! That's where the profit is, the sale of what ever it is you offer from nuts and bolts to mirks... Or hey CELL PHONES. He acts like you are annoying him and he has to get up and walk over to help you. My mom's dying any day and I need my phone, I had called first to see if they had the model of phone I was going to get and they said yes. So when I'm there he wants me to call and get my account number for the trade up, told him I didn't have my phone that's why I'm there to get another, can I use your phone( since they answered their phone when I called) the jerk tells me he doesn't have access to a phone I can use to make that call,!!!!!! Liar!!!!!
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July 2023 by R B
The store clerk, Leslie, was playing games on her iPad and cussed me out when I asked why was she being so rude and abrupt. She then told me to get F out and gave me the finger.Please check your surveillance cameras and you'll see that she gave the middle finger.This happened at 230p on Monday 6/12/23.She should be fired immediately. I've been with cricket for almost 5 years and have never been treated this way.I will write/call corporate and reach out to the store general manager as well.
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July 2023 by Karla Florian
(Translated by Google) I had a very bad experience, I wanted to change and get a promotion for Father's Day, the representatives have no experience or professionalism, everything went wrong, apart from they charged me and they did not give me the phones, I wasted money, my time, and the representative Lesly laughed at me. me and I confronted myself in a very rude way they should fire her do not go to that store 6/15/23(Original)Tuve una muy mala experiencia quería cambiarme y agarrar una promoción por el día del padre, los representantes no tiene experiencia ni profesionalismo, todo salió mal aparte me cobraron y no me dieron los teléfonos, perdi dinero mi tiempo, y la representante lesly se rio de mi y me confronto de una forma bien grosera deberían despedirla no vayan a esa tienda 6/15/23
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May 2023 by Emanuel Konig
This place seems CLOSED ! Closed Tuesday Apr. 25., and Wednesday, Apr. 26., with no note on the door, no one answering the phone or responding to voice messages on either day, and an old UPS delivery notice pasted to the door. CLOSED ?
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November 2020 by Diego FTR
I had a good experience in that place, Evelyn was a good she attended me in a good way. Nice ?
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July 2020 by crystal t.
Evelyn is SO Terrific!! She deserves Major recognition for her above and beyond customer service and great attitude! Evelyn is so helpful and kind and truly the best customer service rep I have ever connected with, none the less at cricket! Thank you Evelyn for making my Cricket experience so memorable! You deserve a raise!!
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July 2020 by Roy Carls
Needed to get a phone and the associate working was very helpful. Walked out with a new phone and all data from old phone was transferred to new phone with no hassle.
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March 2020 by San Rafael
Cricket Wireless is giving us something to smile about!
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September 2019 by Kelli M.
Wow, what a great experience with Martha and Evelyn. They were soooo helpful and fast. I got an awesome new phone for switching from boost mobile. I highly recommend cricket, it's been so reliable and it's the same network as AT&T. Thanks ladies that was soooo painless.
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September 2019 by julisa portugal
(Translated by Google) Excellent attention and service
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July 2019 by Ernesto, Ernie Biera
I couldn't listen to any music on their Android phones.
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July 2019 by M W.
I have a lot of good things to say about switching to Cricket. But my favorite perk of all is the great customer service at the San Rafael store. Evelyn is beyond helpful and utterly patient with us late adopters. I have saved myself a lot of time & effort by stopping by the store for help instead of trying to do the research myself.
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February 2019 by Rain McKenzie
Helpful but a bit of a wait time. Just depends on when you go in.
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January 2019 by Roberto Brown
Talk to Evelyn she's the best. Fantastic customer service. This store goes out of their way to do everything they can for their customers.
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December 2018 by GusLee
My favorite phone company in US. Very good price and services.
