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January 2024 by John Nowak
I managed to pick up a nail in one of my tires. I arrived at the store early on Saturday morning. I was able to have the tire repaired quickly considering I didn't have an appointment.
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January 2024 by Frederick C.
Shout out to Don for replacing my wiper blades quickly today. He was very courteous and before you knew it, I was on my merry way. If you're in San Rafael CA and need service for your car, don't hesitate to ask for Don; tell him Fred from Cleveland OH sent you.
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December 2023 by Elisabeth DiNello
They destroyed my engine and replaced it with the wrong model--do not trust their work!I took my Kia here for a simple oil change. They failed to properly secure the oil pan when they were finished. Hours later, the oil pan completely fell off while I was on the freeway. The engine seized up, causing me to lose the power brakes and steering while traveling at highway speeds, and I was just lucky that there weren't many other cars around, or there might have been a serious accident. When I managed to stop, the engine was smoking and didn't have a drop of oil in it.I had it towed back to Big O; the next day, they replaced the oil & pan, then determined that the motor was blown and needed to be replaced. They kept my car for a week or so while they located an engine and installed it. I was told that an appropriate, used replacement engine "with the same specs" had been installed but no description of this engine was provided to me.After the oil change went so badly, I didn't trust their work so I took the car to the dealership to have some Kia specialists inspect it. They found that the installed engine was not a 1:1 replacement as I had been led to believe. I was given an engine with dual variable valve timing even though my previous engine was single. It's still unclear whether this discrepancy will cause mechanical problems, or whether the unconnected hookups, left exposed, will also cause issues.Big O made no effort to explain this change to me; in fact they actively hid it from me by lying about the engine being "the same" and refusing to give me any paperwork about it. I had to go to the Kia dealership (and pay $$$) in order to learn what was ACTUALLY done to my car. This makes me think that Big O management knows it will be a problem, and they hoped that if they didn't say anything, I wouldn't notice what they had done.This situation has dragged on for over a month, and the most I have been able to get out of Big O is a screenshot of a partial Carfax report on the VIN from which the used engine was taken. I would assume that some documentation on the engine and its mileage would be a standard part of the transaction when they purchased it from the seller. The fact that Big O has refused to provide such documentation suggests that they don't have it-- either they failed to record it and don't want to admit it, or they got the engine from some chop shop to minimize the cost of fixing their screwup. Whatever the reason, now I'm left with a car with no resale value, since it has the wrong engine AND no real proof of the engine's background.Photos show the new engine's wiring that has nothing in my car to connect to and is left exposed, and the sloppy application of sealant. Also, a bonus photo: the absolute mess of a welding job that they did as a "courtesy." Big O should be completely embarrassed by letting this poor caliber of work leave their garage, and their customer service is a joke given the way they have treated me-- especially after their initial screwup could have gotten me (and my passenger) killed! I have previously had good experiences with other Big O locations, but will not be giving this company any more of my business after the way I've been treated.
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December 2023 by Tom Graves
Thank you. I am very happy with customer service. Very pleased with price range options. I got tires that needed ordering, and made an appointment for service. The service department completed the work expeditiously and completed the job in less than the estimated time. I would recommend the opportunity for my friends to shop Big O Tire. Thanks again.
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December 2023 by Randi Thomson-Story
This is a perfect location for someone leaving Marin County heading East on the Richmond/San Rafael Bridge. My tire pressure light was glowing on the dashboard. A tech greeted me immediately, checked tire pressures all around and gave thumbs up for me to cross the bridge. He said get it checked again soon and if the pressure is low, then have someone check the tires for a leak. Otherwise, I was good to go. Wow! Great fast service. No charge.
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November 2023 by Mitch Perkins
Big O San Rafael!!! Six stars. Best attitude, best service. Seriously. I don’t hype anything I don’t believe in. Whoever put this team together did a great job. Banana splits for everyone.
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November 2023 by scottbro05
Very good experience. Made recommendations and happy with my tire choice.I take my car for most all services to Big O.
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November 2023 by Lesley Mesarchik
While out of town, my low tire pressure light came on, so I drove to the nearest big O tire in San Rafael. Don was able to get me in and out without an appointment. I was very appreciative of the excellent service!
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November 2023 by Aaron L.
WOW!!! So thankful to Mary and the entire team at Big O San Rafael - not only was the price right, they got my car in and out quickly... So very much appreciate the wonderful service. My Chevy Equinox is running smoothly.
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October 2023 by Bender L.
Love these guys and Don, the manager who is so helpful and professional! They do a great job and make it easy to get things done. I highly recommend them !
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September 2023 by Jason S.
Ordered 4 new tires for a 2018 Mini Cooper on an external website and had them shipped here for installation and alignment.After installation, I started getting an intermittent message about tire pressure not being able to be measured. Took it back in, they reset tire pressure system and gave it back to me. About a month later the whole Tire Pressure Monitoring system failed (started getting TPM malfunction errors on car console; have never seen this error prior to tire replacement).Took it into dealership to have it looked at. One of the sensors inside of the rim was broken. Replacement $120 for new sensor and $320 for labor to replace. Never had this problem before Big O replaced the tires.If you have a modern day car with tons of sensors (typically used to monitor for flat tires), take your tire changing services somewhere else. It may cost you a pretty penny if you don't.
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September 2023 by GABRIEL BRUNO
Great customer service from Don. I was in and out with a flat tire and tire rotation at no charge. I bought my tires at a different Big O Tire location but this location still honored the lifetime services.
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September 2023 by Debbie C
They were great. Made it very easy and quick. I will definitely use them again and recommend. Talk to Don. He will hook you up.
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September 2023 by Russ Lang
Friendly and prompt service, clean lobby and restrooms. My oil change and tire rotation were done faster than promised.Update 9-20-23 You're welcome, I was really impressed with your shop. The only thing more I could ask is for you to send me a burrito from that great little Taqueria around the corner!
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September 2023 by Kyle N.
Never coming here. I walk in with the most rudest pretentious workers. If you want to feel ignored and disregaded you came to the right place, they looked at me as if they never wanted to help me on the first place. They are plenty of places around this area in San Rafael to get your car done without the god awful staff running this place. I wish I never came here with my car because I used to respect this place before now. Anyone reviewing this place is a bot. Not real. Because there is no way their experience reflected the horrendous disrespectful one I had to go through.
