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February 2024 by heather moore
Had a fantastic experience. The wonderful young man who helped us went above, and beyond in customer service. He was very patient and a wonderful communicator. He took extra time to help us with phone issues that we didn't understand and showed us how to do things.
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January 2024 by P M B
I had an outstanding experience at the ATT store on Northgate, all thanks to Gerson! He not only helped me seamlessly transition to a new phone but went above and beyond with his wealth of information, friendly demeanor, and unparalleled customer service. Gerson's expertise and genuine interest in assisting customers truly stood out. I highly recommend Gerson at the Northgate ATT store for anyone seeking top-notch service and a positive experience. Thanks again for making the process so smooth and enjoyable!
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December 2023 by fernanda passos de moura
5 starts is not enough for Trevor and Gerson. This guys literally saved me a lot of money by making sure I understood all the deals available and helping me to get my family a perfect phone line deal.They have the patience to call AT&T multiple times to make sure we leave the the shop with what I wanted.Also like to point that, we are new to the country (less than a month) without credit history. But they made it possible to get us lines and brand new phones.5 starts and a moon!
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December 2023 by allan moura
Trevor and Gerson were very helpful and really helped me out
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November 2023 by Mark Bechelli
Jeremy was fantastic! Helpful, patient personable. This is the first time we went to the Northgate store. I would return because of Jeremy's professionalism.The only difficulty we had was the WiFi at this store. It took over an hour and a half to make the transfer of information from our old phones to the new ones. I am surprised that an AT&T store that sells phones doesn't have an updated WiFi. I would hope that this is updated by the next time I need a new phone.
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November 2023 by Rabbit
Trevor provided great customer service and helped my mom out with a phone. Just wanted to say thank you
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October 2023 by Rob Deering
John the manager is so knowledgeable and helpful. Highly recommend his service.
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September 2023 by Martina Wilson
I came into the ATT store at the Northgate strip mall in San Rafael and was helped by the manager, John. John made adding a line and device to my business account easier and more seamless than looking up the store on google to leave the review. The store was clean, the wait time was short, the service was excellent. I would strongly recommend and am truly grateful for such a positive service experience.
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September 2023 by Amber Burke
John the store manager was very helpful in setting up my new phone and helping me discount my bill!
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September 2023 by katy bredahl
Came to the Terra Linda, Ca. Store at 7pm & the door clearly states in 2 places ,& on the website that they're open till 8pm I was trying to pay my bill
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July 2023 by Wrld Studio
Darwin is the best! I can’t believe I walk in and walk out with a whole new home service with fiber and tv!! Thank you for such an amazing worker and hopefully you get all the goods att brings to you! Amazing worker!!!
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July 2023 by Denise Ryan
Omar helped me beyond words. I am 83 and not familiar with cell phones. Omar transferred all the data from my old Samsung J3 into my new cell phone. He was extraordinarily patient with me and did everything I asked him to do. AT and T should be very proud to have Omar represent the company.
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July 2023 by Linda Giles
I went to the AT&T store on fourth street and their customer service was horrible! They did not want to help me with my problems, so I went to the one on Northgate, and Omar greeted me with a smile and was very professional and helped me with all my needs! Highly recommend this store in Northgate
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May 2023 by cytronic
After a poor experience with xfinity mobile, I walked over to the AT&T store and met Jeremy Melsh. He was very knowledgeable, helpful and was able to get me a great deal for mobile with no throttling on unlimited lines (not offered by xfinity). He was also able to get me fiber internet at home. Overall great experience.
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May 2023 by Mayra Medrano
Darwin is an absolutely amazing person! Excellent customer service! Thanks for all your help.
