Appliances in San Rafael, CA

“We have purchased many items from M & H and have always appreciated them. A recent experience: we purchased a new oven which required repair. Their technician Fred [and his assistant Mario] were here on 3 different occasions; one part was replaced, another was required which was provided at no cost either for labor or parts. They stuck with a problem and we are deeply appreciative. In this day and age having a small local business you can rely on means everything.”

“It was an amazing experience at Ferguson Home in San Rafael. Fernando Campos was the associate who helped us and we couldn’t be more happy. We appreciate his expertise and wonderful help in choosing the right style for our remodeling. Much appreciated, thank you.”

“Great atmosphere and enthusiasm. Staff were helpful and informative. Show pieces seemed somewhat limited by showroom size and layout, but they have access to order what you need. Shop here.”

“I've not been to Home Depot in quite a few years. Today, I walked through the doors, I noticed how organized this location was. I had a quick look around and realized, I needed help with not only answering a few questions about toilets, but getting the toilet I ultimately chose to the cash register. I found a gentleman named Brock, who answered all my questions about what they had in stock. He also helped with the handle for the shower. I felt like a VIP working with this man who ultimately asked for extra assistance from David, his coworker to put it in my car. Come to find out, Brock was the manager of this location. Thank you so much Brock and David for making my experience at Home Depot pleasant!”

“I've been coming here to this location for the past 7 years. A few years ago the customer service wasnt great, downright super frustrating 3 years ago at the customers returns and online purchase pickup/returns desk; because the employees were a bit disinterested and unmotivated. In the past 2 years theres a notable improvement on the customer service at checkout area and at the returns desk. Employees are more attentive and better trained.
+++Theres a great employee, name unknown, running the tool aisle #15, he was working on fathers day early morning - kudos to him for being knowledgeable, interested and diligent in helping me find ryobi tools.
+++Stephon in the parking lot is excellent! He goes above and beyond in wrangling dolleys/carts and working hard to help customers load and unload materials. Stephon, withoout solicitation, noticed my brother Ioading 20ft pieces of lumber and literally jogged over to help him out. A+!

There could be a few more employees in the store aisles helpimg customers, and another floater employee on the returns desk when the line gets above 4 people waitimg in line.

Thanks HD!”