-
November 2023 by Annabelle Abba Brownell
Great, friendly, professional and fast service. You don't have to get out of your car. I will be back!
-
November 2023 by Henry Page
The team is always in a positive mood. They are always professional and attentive. Although they were very busy, they still stayed in control. So I did not mind that it took a little longer than 15 minutes.
-
November 2023 by John Sousa
Professional and fast! Explain everything they will do with your permission.
-
October 2023 by Michael M.
I recently just got my car serviced by some of the most competent and polite mechanics I've ever encountered. The guys were incredibly helpful and kind even when I rejected some services I could do myself for cheaper. I really appreciated how thorough they all were. Calling out their actions was very insightful.
-
October 2023 by Denise Reid
Didn't tighten my radiater cap so my car lost antifreeze and over heated whike driving ..
-
September 2023 by Richard Boston
Great service! Very professional, helpful and very nice staff: Bailey, Danny, Omar. Great teamwork. They did a full inspection. Gave me a free quote on the upcoming maintenance requirements for my vehicle. I highly recommend this location. I will most definitely be coming back for my other cars!
-
September 2023 by Candace T.
The did a great job! They forgot my air filter but those guys are so friendly and knowledgeable!! I’ll be coming back in the near future ?
-
August 2023 by terp science
Super friendly and knowledgeable staff. In and out fast and efficiently. Thanks again to the team for the help! Devonte is a major assist to this location!
-
August 2023 by Alfredo Gomez
If you value your time, do your oil change and basic maintenance at Valvoline. I love that I can just decide in the middle of a busy day to swing by for an oil change. Valvoline also does a good job of maintaining consistent quality and service across the franchises. You have to ask for it, but they can pull up your service history from another location.
-
August 2023 by steven garcia
Always on point, makes you feel like you're in a Nascar pit.. lol
-
August 2023 by ERIK F.
The problem with this place is not just the terrible line and wait times, that you have no chance to escape because of the one way in and out...it's the lack of supervision. Lots of people there doing different jobs, but not sure who's in charge of making sure things are done correctly. My wife took her car there last week. 3 people in line in front of her, 2 bays to choose from, and it took over an hour. For the next week, My wife was complaining the car smelled like engine everyday and I finally decided to take a look. They forgot to put the dipstick back in and left it under the hood.. I found all of this after opening the hood to take a look myself. I have no idea where actual king portion of the dipstick is, I only found the top plug portion. Hopefully they didn't break it and let it fall down into the engine. Thanks a lot guys! Great job.That's sarcasm by the way. Very unhappy with a $160 oil change.
-
July 2023 by I P.
Christine and Juan were my heroes today. I was experiencing a bad smell from my AC and wanted to checkout the cabin filter. After pulling out the filter they could see a dead rat. Juan got the rat out with no mess and they cleaned up the filter area. I live on a canyon so I need to be vigilant and check for clues that rats are making a nest under the hood. They can do a lot of expensive damage. Anyway, thank you Christine and Juan !
-
July 2023 by Harley G.
I honestly have no idea how this place is rated so well, when every time I've come here... there is always a problem. This last time however, sealed the deal for me to not only leave a negative review on Yelp and Google, but to also never return.I went in for a headlight replacement. I ask if they can replace the bulb and if they can also do an oil change, they said yes, and then charge me for it. I see them pull out a bulb, but never actually see them switch or not. In either case, they verify it's on again, show me the oil, so I leave and I go about my day. Then come evening I get home only to see that my front headlight is still out.So I go back and this is when it gets out of hand. I pull in, let them know that the bulb they changed or didn't change is out and needs to be replaced. The guy calls over a girl-she's short, has gauged ear plugs... First shes tells me that my car must have wiring issues, because a bulb would never go out that quick unless there was something else wrong. I said, I don't see how's that's possible, as Subaru recently checked my car out with no issues. However I asked, don't they have cameras we can see, because I wasn't allowed to get out of my car and verify the bulb was replaced. She says, yes, they have cameras (and now getting snappy with me) she says they will play them back to prove that they changed the bulb and it being out again is something they can't fix. I said, yes, please go run the cameras then. Let's see.Then a tall shaved head white guy starts yelling out, "we locked ourselves out of the room - so no bulb or whipper changes happening anymore"... the girl then tells me that there isn't a key, so I have to go to Lomita location and get them to fix the bulb. Mind you, all of this being said without ever popping my hood or looking at anything. I seriously can't make this circus up.So I'm now upset and ask if there is a manager I can speak to, she tells me no. I said well then get me the managers contact detail so I can call them. I also ask if she's going to go run the cameras, so we can see if they really replaced the bulb. She then walks away and starts whispering with the tall white guy. They then go walk in their front office. They then come out and suddenly have a key to the room with the bulbs. Then the tall White guy comes over to me and says, "what seems to be the problem?" I say, you all said that you replaced my bulb, but it is still out. I need to get it replaced. He then asked me to pop my hood, and so I do. He then asked me for my receipt, so I showed him the email receipt that I got. He then looks under the hood and says, oh I found the issue. This is not our bulb, this bulb was not replaced. I said great, proof, so please replace the bulb. He then blankly stares at me and says he can't do that and then walks away to talk to the girl. Girl comes back over and says you didn't pay for the bulb replacement. I said I showed the receipt to the gentleman. Here's my receipt right here. She said that's not the bulb that was out. Another one went out. They replaced the fog light, but your headlight is out. I asked why they replaced the fog instead of the headlight? When I came in, I asked for the headlight... my fog light was never out. She said, I don't know. I said, it's not my fault you all replaced the wrong bulb. She then walks away and goes back into the office with everyone. Then a gentlemen with dreads comes out and goes into the office. He then comes over and says, hi, I'm the manager, what seems to be the problem? I literally laugh, then say - you don't know already? Also, they said there wasn't a manager here today, are you seriously a manager? He says, sorry I don't know why they said that, but they told me you paid for a fog replacement but your headlight is out? I said, no, I asked for a headlight replacement - you all replaced the fog light. The receipt only says "Bulb replacement", yet you're telling
-
March 2023 by Marcey T.
This is a good place, they're very thorough and keep you updated on everything that's going on as they're doing it. Downside is that it's ALWAYS PACKED, I mean that's a good thing for them but since my first time, every time I go they're always up to the roof with cars and I just don't have the time to wait so I've had to go elsewhere:( their space is so reduced that it doesn't help with the jamming.
-
February 2023 by Amanda Brimmage Dudley
The staff here were so nice and FAST! I couldn't believe how quick I was in and out. I got an oil change, tire rotation, battery replacement, and filter replacement and they finished in less than 30 minutes. Highly recommend!Services: Battery
