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May 2025 by Anthony Luera
Overall my favorite store. Very professional, friendly , respectful , hardworking,
helpful well groomed /,dressed staff. A great model and example of how all store locations should operate . Thanks to all the employees who make shopping there fun and easy .
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August 2024 by Leonardo Rivera
Get everything
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July 2024 by Rosie L
Bad customer service!
I'm a regular customer and I was shopping on monday 7/1 in the evening. Me and my daughter purchased several items and we headed to the registers just before they closed. I forgot something, so I asked my daughter to stay in line. I ran to grab something quickly, and a very rude female employee approached me and said in a very rude way: "you need to go to the front now". I told her my daughter was in line and I that I just needed to grab something quickly. She raised her voice and told me again to go to the front. She was basically scolding me. Unbelievable!! I also felt like she was targeting me because there was another woman browsing for stuff in the same aisle where I was, and the employee didn't say anything to her. I felt insulted and disrespected! She could have been polite and respectful, but she had zero customer service skills! She also looked angry and like she hated her job. Ross needs to do better when hiring and training their employees, or they could lose a lot of customers at this rate. I would rather go spend my money somewhere else where I'm treated with respect. Most of the employees there look unhappy and they don't make an effort to provide good customer service.
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July 2024 by Bob
Had a great selection of items
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July 2024 by carlos lopez
The best
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July 2024 by Doris Warner
This is by far my favorite Ross. But today they really disappointed me by the service they gave at the register. What happened to good customer service now a days and being friendly? No smile. And the cherry on top was not folding my clothes and stuffing them in the bags. Even on on top of a hat I bought. I said something about it with no response. I called 2x to complain because I was literally folding all my clothes to put back in the bags out in the parking lot. They ended up hanging up on me and wouldn't give me the name of the manager on shift. Very dissapointing. I'll still come back because it has the best shoes in my opinion. But next time I'm going to let them really have it if the service dissapoints. I say that to say I have 20 years in customer service and in all the years I've had 1 complaint. Play at your own risk at this Ross..
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May 2024 by DJ GL
I had the worst experience today at Ross San Pedro.. It is my bday I was out to buy 3 pair of jeans and pants and 6-8. pcs of tees when I was already there for like 30mins as I was browsing and fitting the clothes that I will be buying I think it was a total of $100 more in my count.. Now I was 3 mins away from going to the counter as I’m still checking if the shirts are all in good form if there are no holes or tear when suddenly I was stopped by 2 policemen and was escorted outside this happens somewhere around 6:30-45pm as they said that one of your staff call them reporting that I have stolen something last time and that I have altercation with one of the staff and that I point a knife ar them.. Just to tell you that I only had couple of visits at your store as I’m new in San Pedro and what ever your accusations are not true as I have money to buy.. Your service is very bad given on what happen to me today is it bcos I’m asian and that’s why your accusing me without even asking me infront of my face?? that’s very terrible Ross management you can do better.. The 2 cops did a better job handling the incident but your staff Ross are very rude.. And now they are telling me that I cannot come there as I will be charged with trespassing if they see me around.. Hell not I will not force my self in your cheap store with a poor service and rude staff!! I will make sure all my friends and family and all those who know me will hear about this and will never come to your store again!!! This goes to the latino or mexican staff that call the police on me.. You know what you did was very wrong and I hope you learn from your racist behaviour!!!
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April 2024 by Tracy T.
The Woman India cashier store clerk has major attitude like you're a nuisance while paying for your goods looks like she's tired of her job
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April 2024 by James Marshall
Wide selection.
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April 2024 by Irene Nabizadeh
Long lines and very few cashiers! Ross is my favorite store and I shop there all the time but lately the wait has been too long and in several occasions I walked out without making any purchases. They will lose a lot of business if they don’t resolve this.
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April 2024 by walter audrey cardona cardona
very good parking area, clean, tidy and good prices
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March 2024 by Monica Lowery
Went with my neighbor she bought garden birds dust pan and broom, I bought phone chord and charger for the car
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February 2024 by Anthony kruzic
Clean organized easy to shop
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February 2024 by Shepherd Mutendera
Your money's worth
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January 2024 by David Y
Tons of git ideas in stock for Christmas!
