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March 2024 by Kenny
The dude helping me at 3:30pm today was so rude. You need to leave ur personal problems at and not bring them to work. I was very friendly over the phone, but he just wants issues with customers
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March 2024 by Patrick Hill
Despite all the negative reviews, I decided to take a chance at this location and made a post-cruise reservation for a vehicle (one week rental and returning it to LAX) as it was much cheaper than other options (including taking the shuttle to LAX and picking up a rental car there). It was an easy 20 minute walk from the Princess ship to the counter. Reservation was for 8:30am and we got there at 9:00. There was only one agent on duty but only one person in line in front of me and no one came in after during the time I was there. Had to wait only a few minutes to be served and my reservation was there on the printout list for the day (along with about 10 others). I had booked the “Manager’s Special” which said it would be a compact or electric and it ended up being a Ford Edge (for the same discounted rate). No issues at all with availability of the vehicle and the agent got the keys for me right away. We were on our way within 10 minutes. So hopefully the past issues seem to have been corrected at the location now and I would not hesitate to recommend.
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March 2024 by Ariane ARchambault
Avoid at all cost. Had a reservation for a car that we booked months in advance that was to be picked up after we debarked from our cruise. We arrived to the office and waited over 20minutes with no employee anywhere in sight. Another customer informed us that they too had a reservation and that there were no cars available and they were instructed to wait. This seems to be a recurrent pattern at this location despite the pre- written response by the owner that states they strove to improve service. What a bunch of bull. We ended up renting from enterprise across the street as they had plenty of cars available and the employee there told us that this happened every single week so he was not at all surprised that it had happened to us. Again avoid unless you have hours to wait around.
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February 2024 by Hank Simon
I booked a car weeks in advance, but when I arrived on time to pick it up, I was informed there were no available cars, and no alternative solutions were provided. I was only advised to contact customer service. Coming off a cruise with a lot of luggage, this completely disrupted our travel plans. This rental service is extremely disappointing.The employees here seem indifferent to how their poor management causes significant inconvenience. Is it so difficult to send a message reminding about the absence of a car???
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February 2024 by Troy
Love Hertz however it was tricky in SanPedro to rent car. Not well organized. Staff was friendly.
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January 2024 by Frank M
I was charged for an extra day despite returning the car on time before 5pm directly to the Hertz representative who claimed he would take care of it.Also I waited 2 hours to pick up my second rental despite having reserved it months ago, terribly under staffed location.
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January 2024 by adamltw
Great location for car rental before going on cruise from Los Angeles World Cruise port.
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December 2023 by Ruthann4 Chris
UPDATED BELOW:ORIGINAL REVIEW: Make a different choice. No, really, unless you want to wait for hours, despite having a reservation for over a month, choose a different option.We arrived just before this location opened. Our reservation was for 9AM, an hour later. They did not have a car for us at 8AM. No worries, waiting an hour was not a big deal. We accepted that the first hour was our responsibility.Except, it was not an hour. 2 1/2 hours after our reservation time, they finally found us an SUV to drive. We did not reserve an SUV. We wanted smaller, fuel efficient car, with a trunk, which is what we reserved.The overworked employee manning the desk was less than helpful, but since the location was underprepared, she said there were no cars available.I might have written this off as a one time mistake by Hertz. Except that it happens often.We wasted 3 hours (plus) of our 48 hours we had to explore the area, waiting, with our luggage, in a line of people. The first few appointments of the day did have cars, but only the first 5.This is absolutely a horrible way to treat customers. And no one cared.UPDATE: What a quick and wonderful response from Hertz. It seems 100% designed to make sure someone disregards my review and mistakenly thinks that Hertz actually cares that this happened.They do not.How do I know, you might ask? As this situation was happening, during the hours of wait time, I called them. More than once. No one cared that I had no car, no one alerted the management to get me a car, and no one at the location did anything to solve this problem.At best, I imagine that they will replace the desk staff, which does not actually solve the problem, the problem is most likely with the management that they are forwarding this review to. Obviously, as described in the ratings, not just by me, this is how the location is run.Choose something different.
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December 2023 by Nanna Myllys
The worst experience ever in car rental. We were waiting over an hour to get the car. The delay caused me to be 45 min late from business meeting. Is this how Hertz work?I was booked a small economic car, and I got Toyota 4runner. Was this really the car I booked?I asked to change the drop off location when picking up the car. The cashier person promised to handle it on a same day and send me a confirmation email. You can guess whether it happened… So this caused me to drive an extra 30 miles and then take an uber for a long distance.Is Hertz planning to give a refund for this horrible experience?
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December 2023 by Bob Schubert
Avoid the San Pedro office!!! My wife and I had a reservation for a car the Saturday after Thanksgiving. We made the reservation thru the Hertz website. The office was supposed to open at 9 am (as advertised on the website as well as their door). We arrived at 9 am and we waited for nearly an hour until we found out the office was not going to open that day. There were about 30 other people who just disembarked off of a cruise ship from the Los Angeles Port who were stranded without cars for which they also had reservations.My wife and I eventually took a Lyft to LAX so we could rent a car from there. I emailed customer service politely asking how they can make this situation right and detailed my added expenses coupled with the fact that this ruined our plans for the day. I received an email from Hertz stating the following: "The information you have provided is very important to us since it tells us how our various locations are doing and where improvements are needed. Please be assured that your comments will be shared with the appropriate Hertz management." but Hertz did NOTHING for me at all including reimbursing me for my added expenses. They couldn't even give me a complimentary day for my next rental or possibly a discount on my next rental; they just did nothing.I don't know how Hertz can treat their customers like this! They could have at least tried to make this right but did nothing. I believe Dollar Rent A Car, Firefly Car Rental and Thrifty are also part of Hertz. I will never rent another car from any of these companies again.
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December 2023 by Luke Alderson
Dropped car off Sat 14th 09:00 hours as agreed when the car was collected from Vegas Airport (where we had to wait an hour due to a fault with the car)At drop off the Car was full of fuel and I told the staff member where it was parked when handing the keys over. Said no problem and he would close the account. Very busy so he then started talking to someone else and said I could go. I then left and boarded a cruise ship for a week.Got an invoice saying we had the car until Monday 16th and over $500 extra fees charged.Numerous emails later, proof of me being on a cruise ship with itinerary and photographs and not driving the car around LA, asked them to check their cameras in store.Hertz are refusing to accept their mistake and will not refund us the money. A month later and I haven't even heard back after 12 days to my latest email.Disgraceful and I would urge everyone to avoid using them.
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December 2023 by Madilyn Sparks
AVOID BOOKING HERE AT ALL COSTS! We showed up with a 9 AM reservation that has been booked for MONTHS only for no one to show up. With 50+ people waiting in line for their rental, we called the next closest Hertz only to be told that no one would be opening the store that day. They were extremely unprofessional with absolutely no notice, leaving everyone panicking and stranded. HORRIBLE SERVICE, HORRIBLE STORE. We will NEVER book with Hertz ever again.
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October 2023 by Marc Brannock
Unreliable. For my 0800 reservation, I finally received a car at 1045. The car was a five year old Corolla with 95,000 miles, no floor mats, and a non-working lighter plug. The other five families with reservations were still waiting when I left.I think Hertz has both lost their ability to manage the logistics of the rental car business and has given up the quality standard of the old #1 Hertz in favor of cheaper, high volume business. Reliability has suffered, among other things.On the plus side, the attendant at this location did his very best within the Hertz system to get cars for the people waiting. He got no support from his management or from Hertz itself.
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September 2023 by Selina A.
Thank you Genaro for making the process of renting a car so much easier and stress free. The workers here are very efficient Luis & Genaro are a great team!
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August 2023 by Lanny Brass
Great customer service and selection of vehiclesRented model y other then it being two small for 4 large suitcases its a simple inexpensive car to rent Re the cost to charge it
