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March 2024 by Rikka L.
I am currently 8.5 months pregnant and made a phone appointment at 11am and it was with Alexis Aljandali. Waited 30mins for nothing. Thanks.
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December 2023 by Hector N.
Made an appointment was 5 mins earlier still had to wait because the banker took in someone who walked in... waited 30 mins horrible service what's the point of an appointment I just deposited a large amount of money that will now be frozen until Jan 9 I'm a sapphire card hold just horrible shame on you chase I would expect this from bofa
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October 2022 by Christina A.
I was having some bank account issues and I wasn't getting a clear understanding why. I went to another branch before coming to this one. That branch basically told me they couldn't help and to call chase and go to another place. I was upset and frustrated but they did me a favor. I came into the San Pedro branch and I spoke with a banker named Brandon and he was so nice and helpful. He went over and beyond to answer my questions and help me with my problem. I was having the worst day ever and leaving the branch now I am happy knowing I was helped and my issue was resolved. Thank you Brandon you don't know how much you helped me.
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August 2022 by RJ G.
A friend took a refund check from a medical office drawn on Chase Bank to this branch to cash it and was charged $10.00 to cash the check (he doesn't have an account there). This is probably a Chase and general bank-wide policy, but I find it ludicrous, in light of the fact that brick and mortar financial institutions are losing customers to online banking systems. I realize that banks must find some way to operate, pay their staff and remain open for public access, but find charges such as the above financially burdensome. All brick and mortar banks need to re-think their fee structures and discontinue gouging the public like this. To continue to do so poses a financial hardship, especially in this day and age...and particularly among the senior population, the majority of which are on truly "fixed incomes"
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March 2022 by Bric Rose
I have been banking at this for many years, approximately 8+ years. Always have exceptional service. Staff us professional and always have the answer for anything that comes Great work staff. :)
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December 2021 by Heather H.
Mel Campbell is the personal banker that you should ask for. He is so knowledgeable, helpful and efficient. He put me at ease, answered all my questions and reduced my stress level by 1000%. Thank you Mel for all that you did. About the location: The parking lot is spacious. Lots of Tellers available. You can book your appointment and come back when it's convenient. Well lit and easily accessible for the handicapped. Plenty of atms outside and indoors. This is my favorite branch.
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September 2021 by Mason M.
I am writing a review on one of the most helpful person I met here at chase bank and was able to help me get a great offer on a home loan I needed , Cinthia Rodriguez went on and beyond for me , she was very attentive and was very professional the whole time kept me updated when it was a good time to close out on a deal , if anyone is looking for a home loan and needs someone to help them I recommend her 100 percent , thank you so much me and my husband are extremely happy with everything you did for us , we wish you nothing but the best . God bless
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June 2021 by Diana C.
I wouldn't give this Chase bank gets any stars, but it won't let me post without giving at least one. Horrible service!! Claudia seemed like she had no idea what she was doing when I asked her questions. Kept going back and forth to the station. I don't recommend this bank on Pacific in San Pedro.
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May 2020 by C G.
Today was a horrible experience at this bank with first Jamie. She takes my deposit then I have a small check to deposit and she says her computer froze and can't. So she sends me to Yolanda and she starts questioning my customer's check (b of a). This is a business account. I have more than enough funds available plus pending. So now Yolanda says she can't cash it because the computer says it's suspicious activity because I went from one window to another. I told them, You told me yo come to this window because Jamies computer was frozen. Then she said her computer froze and couldn't help me WTF. So I asked yolanda for my receipts of the deposit I had just made and she said she couldn't give it to me because it was Jamie who did it OMG. I said can you ask Jamie for my receipt. She said hold on and told me to step aside. She made me wait more than 10 mins. I left B of A for idiots at CS and I'm out to leave Chase too.
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August 2019 by V M.
I have been a customer for a long time. Marta and Wes have been THE MOST HELPFUL people to work with, making things easy and stress-free for me. THANK YOU GUYS!!!
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August 2019 by Shawn B.
Sat waiting for the notary ( who is Hispanic)for over 15 minutes only for her to come in ignore my name on the list and take another customer ( who is also Hispanic). When she was told my 2 different employees I was next she ignored them too. God help her! Being African American is hard!
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October 2018 by Rey T.
Very nice bank. Courteous and knowledgeable customer service. I usually do my banking online but my recent visit to the San Pedro branch was great.
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January 2018 by Eduardo E.
My closest chase bank to me it's a beautiful building with historical drawings. Lacks drive thru a.t.m. Been going to this bank all my life great employees.
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November 2017 by Kay M.
Amazing customer service. They treat all customers with respect and the consideration does not vary. Very consistent performance with the staff and they're very attentive. I would definitely recommend going inside (even though I don't like going inside the bank, usually rather use the ATM lol). Friendly and very professional.
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May 2017 by Karen S.
I had to make an address change... First - there is a problem with homeless people approaching people at this branch like I've never seen before. An elderly woman waited next to me outside while I made a phone call - when I got off she said she was afraid of a man who repeatedly asked her for money - and followed her to her car. I walked her to her car - being a NY'er and very familiar with being approached by the homeless. When I've gone into any Chase, if I have to go and sit down with someone - they've always been more than helpful with completing whatever transactions I have - by walking up a deposit to the teller themselves (usually it's multiple things I'm there for if I'm taking the time to sit with someone)... I was told by the person helping me with the address change that I then had to go and wait in the long teller line to make a simple deposit of a check. When exiting, homeless man lingering by my car - and asking me for money - stood there and watched me till I left. I will be going to another branch next time.