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January 2024 by Michelle Rives
We took our Frenchie in for blood work to check everything because he is 11 and had not seen a vet for some time. I liked the care plan they had you pay monthly and it was a great option for our four legged boy. The vet would not see him because we did not have proof of his rabies shot. I told my son, who took him to the vet to just get him his rabies shot because it's been about 5 years. The vet would not do it. I don't understand he is at a vets office and needs it along with other things so the left. I called up my vet and got him in and spent 400.00 on all they did for him. I will never recommend this place to anyone. My dog had a gum infection and needed antibiotics and they didn't care about the health of our dog and turned us away.
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November 2023 by Joe Mo
We all know they overinflate their prices to make it seems we get a discount on services. They show you the receipt with astronomical price that other vets do for a third less if not more. I still tried because I thought it would be beneficial using a large vet service for quick resolutions, it's not. The staff behind the counter are always busy so it appears BANFIELD is just about profit and not hiring enough staff to properly care for their clients.This is about the service as a whole, customer service from their 1800 number (when you call the robot tells you their busy and to email, when you email they tell you to call so you can't cancel your plan then they stop responding), their rude vet that took over at the location and the inability to get any appointment relatively quickly to the request unless you don't work. How am I to pay services if I don't work?So if my dog needs assistance I must pay emergency vet services even tho I'm paying what 1600 dollars a year for them for this basic need for a quick pup checkup so just vaccines.Do what you will, my plans are up and it's a good time to move on after all this.
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October 2023 by Solmaz Hashemidahaj
Best customer service
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October 2023 by Noneya Bitness
Banfield is all over the country but the best in the South Bay of LA is San Pedro
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September 2023 by Niki R.
I've been taking my cats here for years. My cat flea loves the vet there he follows her out the door when she leaves lol. I've only been here for physicals and flea medicine, but it usually goes pretty smoothly. I did have one problem a long time ago of a receptionist telling me that Noone is available to come help me bring my cat in (I'm disabled) I couldn't believe it and a argument broke out. I did go back, and they got my cat for me that time so it didn't happen again and I hoped they learned from that. I like how they give 6 month supplies of cat medicine and visits are only once a year. They did raise the price now to 80 dollars a visit now though it use to be 50 but that's the economy I guess. I recommend them.
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July 2023 by Nichole
This place is great , vet is caring and my cat loves her. He usually bites everyone lol. The only thing is that the front desk ladies need to be more compassionate towards disabled. I called them prior to a visit once and told them I probably couldn't get my cat from the car to their office and can someone help me bring him in. They actually said no! They didn't have enough people to do that. That is not acceptable. How long does it take to come outside and get a cat ??? I ended up having to fight with them and they finally did it but it was stressful and didn't need to be that way. Be more compassionate and helpful we are paying customers and humans just like you... otherwise good.
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June 2023 by sandro sarich
Do your homework before signing up.Don't expect to get appointment on same day. They nice people. They shine in prevention. Take your baby for checkup and shots twice a year.
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June 2023 by L R.
This review is long over due, but better late than never! My 12 year old cat has been going to Banfield for a little over two years now. Nala (my cat) gets so excited to see her vet family. She literally runs to Alexa (front desk rep) and in return is always greeted with so much love and attention. Alexa makes us feel like celebrities with the vip service that she provides for us. Amal is another super star. She has so much patience when it comes down to explaining procedures, medications, and or treatments. I've never had anyone put so much love and care into not only problem solving but also up keeping. She has helped with all my cats surgeries. From teeth extractions to stones in her bladder. AMAL does it all!!!!!! Her professionalism is impeccable and she truly shows her love and devotion for her career.Lastly, Heather has also played a huge part in my cats well being. She's truly a gem and has a heart of gold. Her sincerity and honesty is what keeps me coming back. Never have I ever witnessed such a well round group of ladies. Thank you for keeping my four legged child healthy and happy.
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April 2023 by Jane D
By far the worst experience ever! For one the staff is not well knowledgeable at the register and made me purchase a new plan for my pet! They said nothing showed for my pet but me and my boyfriend knew we had an account for over two years now. Keep in mind we been paying monthly every month for over two years! This was 2022 and to this day they refuse to refund my money I had to call my CC company and now there tryin to send me to collections!! And forget about calling the customer service and billing because they also can’t help and you can never reach a solution or a supervisor on duty! The worst part of the business practice process to resolve issues are non existent and this has cause me to report to better business bureau and get a lawyer. Horrible experience I have ever had! I hope this review will help those who have plans and or are going to pursue one. Be careful what hospital u go to and make sure the receptionist cashier know what they are doing.
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April 2023 by lane_andrew 17
Kind understanding and very open. Definitely worth bringing your puppy too
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March 2023 by Dorothy Montufar
The place and service over all was great. The nurses were very attentive to my puppy's care and their service towards me was excellent.
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February 2023 by Randa Elaine
They are really kind and take good care of my dog
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September 2022 by Olivia A.
The doctors are great, pretty fantastic at their care. But a couple of the front desk don't keep track of who is waiting for their dogs.
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September 2022 by Jennifer
The Banfield staff look after my "boys" beyond expectations. They welcome us whenever we visit, treat my pups with kindness, compassion and professionalism. The best choice I made for them. Thank you all for taking care of our furry family members. Need at least 10 stars!
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August 2022 by Deirdre Terry
This place is awesome! The girl that did our intake was so sweet, comforted my concerned son, and reassured us they would take good care of our kitty, and they did!
