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February 2024 by Patricia Jackson
Troubleshooting cust phone who was at the ATT Store, elderly customer rec'd rude service, Sales rep hung up on me while asking him to simply change out the sim for cust. Just Very rude. They don't answer the phone when you call the store
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January 2024 by Tahereh Barnes
Great customer service. Manny was very knowledgable about products and service plans. He was helpful and patient in explaining options on which updated plans could lower costs and satisfy our use needs.
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January 2024 by MARIO JHAIRZINNO JUNIOR CRUZ GAGO
Evelyn, very bad attention on her part, made me wait more than 30 minutes and on top of that she is a bad servant, she did not want to assist me and tells me that if I want attention in Spanish I have to wait
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December 2023 by Vladyslav Karpenko
Went to open new account for girlfriend and myself. Line was really quick. Customer service is on another level! Was really surprised how helpful and nice people are. Big thanks to Koorosh!
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October 2023 by Harmony Wheeler
Daniel was extremely passive and very quiet mannered, yet still tried to push extra sales on us without listening to my answers. I had to repeat myself several times. His manners weren’t inviting at all. He wasn’t rude, but didn’t thank us for our time or show any interest or care in what we were looking for. Nor did he try to share solutions or clarify costs when we were confused… or apologize when things weren’t available. No offer to talk to manager. Nothing. It was a total waste of our time.
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October 2023 by Amberjoy Azurin
My experience was pleasant, Craig who helped me was very informative, showed me different options. Craig went over and beyond to help me!
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October 2023 by Paighton Sills
I want to express my utmost appreciation for Karla, an AT&T employee who went above and beyond to assist me with an outstanding level of dedication and professionalism. My recent interaction with Karla was truly exceptional, and her amazing customer service deserves recognition.Not only did Karla patiently listen to my concerns and provide clear explanations, but she also took it upon herself to help remedy errors that were created by someone else in the past. Her commitment to resolving issues and ensuring that I had a seamless experience with AT&T was evident throughout our interaction.Karla's knowledge of AT&T's services and her ability to find solutions to my specific needs were impressive. She not only rectified past mistakes but also helped me find a more cost-effective plan that better suited my requirements.I genuinely believe that Karla's fantastic customer service skills set her apart, and she is a true asset to the AT&T team. Her kindness, attention to detail, and willingness to go the extra mile have left a lasting positive impression on me. I am extremely grateful for her assistance and the peace of mind she provided. Thank you, Karla, for your outstanding service and commitment to customer satisfaction! You have no idea how much we appreciate you!
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October 2023 by Stephanie Cobian
Started off as a misunderstanding by receiving the wrong phones! Went back to solve issue Berenice never came out instead sent out someone to fix her issue. Lacheme then took several hours to process a return and place a new order. He removed our sims and he deactivated SIM card left us with no wifi or signal! Had to come back and fix it neither of them would come out to apologize for their mistake.Instead they sent out Genesis which provided a great help she deserves a promotion. Great service provided from her!
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August 2023 by Alejandra Vargo
I am extremely satisfied with the ATT’s help in the store at Western. Craig was very nice, patient and attentive.
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July 2023 by Charles Edwin Shipp
The ATT Store helped us speedily and expertly getting the best iPhone monthly rate. Moorish is the very best. He is talented, brilliant, and great with people. Others there are also great. Thanks, Koorish !
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July 2023 by Sam West
The store rep helped us right away, answered all of our questions and gave us a smooth and painless experience.
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May 2023 by JIM MC
Worst ATT location in Los Angeles! Customer service sucks! Wait time sucks. Jen is the worst! Don’t go! Save yourself a lot of time and frustration and call ATT up or go elsewhere! Terrible place! Seriously bad bad service!
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May 2023 by Jamal Goumghar
Great service from lash and the manager bere quickly assisted me with all my needs will definitely be coming back
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May 2023 by Jamal G.
Lash was a great help informed me on everything I needed to know as far as billing and promotion credits, he got me in and out with in 45 min which is rare when doing a transaction at one of these phone stores.
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April 2023 by Jesse L.
Daniel was a great help! We came in towards the end of the day and he was able to assist us with quickly transferring a line. He was friendly and made the whole process very seamless.
