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November 2023 by Tawana Harris
I went here about two weeks ago to get an oil change. Upon getting my car back I noticed the A/C had been turned off but didn't think anything of it and I simply turned it back on. Upon driving my car I noticed the motor was much louder than usual, sounding almost like a motor cycle when I pressed on the gas. I also felt like the engine was going to give out once or twice when I came to a complete stop and then pressed on the gas again (something I'd never experienced before). They also didn't perform the tire rotation they advertised comes with the oil change, and upon me inquiring about it, I was told that they had a long wait at the moment, but if I wanted, I could come back Again the next day during a slower time to have it done. I went back but I'm still not sure they did it as my left back tire is still in the exact same place it was before the supposed "rotation", however the drive of my car does feel different, like they did something to the tires, but not in a way that improved it's performance. Also, yesterday I noticed the blower on my A/C/ heater was blowing air much weaker compared to before this oil change. Overall my car's performance is at a fraction of what it used to be and I don't know what they did. Now I have to spend time taking my car back to the shop that knows what they are doing (and are transparent in their performance) so that they can fix the mess this shop has created. I'm not going to bother to go back and ask this place for anything as I no longer trust them. I'm just not going to go back here again and I don't recommend their service. Go at your own your risk.
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October 2023 by John T
Visiting San Pedro from out of town and found that I had picked up a piece of metal in my tread, that caused a serious leak when pulled out. Called 'American Tire' in the morning and was on infernal hold with their automated system. Called 'American Tire Depot'; got an immediate answer, given an appointment for just a little bit later and was told there would be no charge to fix my flat! Made sure to explain to him that I had not purchased my tires from them and he said, "No problem".They patched my tire, dismounted the spare, mounted the patched tire AND hung my spare tire under the bed of the truck.If I'm in town and need tires, will definitely consider taking my business here.
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October 2023 by Angela Usher
We pulled up and completed the requisition and that was it...we waited for more than an hour. We checked at least three times and we were never serviced. We are African Americans and we left. We don't stand for bad treatment. We drove down the street and pulled right in.
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October 2023 by James W.
Total scam shop. Don't be fooled by their free inspection, it's not free and I will waist hours of your life for them to tell u nothing unless you pay them.
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October 2023 by Roxanne W.
I brought my Audi to change the right headlight bulb because they were close when the computer indicated and I had gone there before. A week later, I took my car through the car wash and water got in the headlight they changed and messed up the system which includes both headlights, day running lights, turning signals...everything. They are refusing to fix my headlights. Only take your car there if you have a car you do not care about. Also they DO NOT take responsibility for their bad work. I plan on taking them to small claims court to recoup what it has cost me to have everything corrected by their negligence.
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October 2023 by Angela U.
never again...this location was totally disrespectful. The next day I'm still very much disappointed. Down the street at Rolling Tire and Wheels is much better!
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September 2023 by E.Princess
My experience was excellent to say the least.. Sergio was Fantastic and Great Customer Service was provided.
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September 2023 by Nico A.
Popular place, interesting levels of service.Free brake inspection, suspension inspection, engine air filter inspection, tire rotation, among other free inspections.Called at 11:15 to get my tires rotated. The man on the phone said they had a 12:30 appointment. I showed up at 12:30 sharp. I waited very patiently. At 1:35 I inquired about how much longer it would be, and Sergio said they would start the rotation in about 15 minutes.Had I know that, even with an appointment, I would have been asked to wait approximately an hour and a half for a tire rotation, I would have passed, free or not.
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September 2023 by Kero
Really great place for various repairs! The prices are unmatched and the service is just as good, make sure you stop by here before anywhere else. I’m glad I did! You will not be disappointed!
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September 2023 by Joseph L.
Finished our repair Ms timely and at good price Place is clean and staff are nice and friendly
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September 2023 by LeeAnn L.
I love this place because they are honest! No pressure sales or extra needed this or that! They will give recommendations which are appreciated and welcomed!
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August 2023 by Carmen Morales
They were very polite and very nice. Excellent customer service and knowledgeable about their business.Really happy I ended up with them to fix my car. ?
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August 2023 by Mike Riso
I don't typically write reviews, and I have been going to this place for years. Up until today.American Tire Depot messed up my car 3 times for 3 different things.1) About 8 months ago I had breaks done and had to take it back for a strange noise that ended up being a loose caliper pin. (that could have caused my breaks to fail). They did fix it free and I let it go.2) A few months ago I went in for a check engine light and they were not able to find the cause and gave me the car back with a misfire. - After going to a different local place I was told the spark plugs (ATD told me were replaced) were old and they were the wrong kind for my car. - The last place to change my spark plugs was this place. - So they either lied about the new plugs and gave me someone else' garbage when I said it would take it elsewhere, or put the wrong ones in a while back when the plugs were replaced here. (I did get a refund on this work and let it go).3) Upon getting an oil change at Valvoline I was told there was a transmission leak. I then took it to a friends shop who lifted the car up and we looked under it. The seal for the axel was leaking. Guess who replaced my axles about 8 months ago. - America Tire Depot. - When I took it back in to ATD to get that fixed I was told they don't replace the seal when changing the axel, so I just walked out and will pay someone who actually knows what they are doing to work on my car and correct the problems American Tire Depot has caused.The other shop I asked for a price to make this repair was also surprised that the seal was not replaced at the time of the axel replacement. So, two independent shops stated this seal should have been replaced and yet America Tire Depot said they don't do that.Save yourself the headaches, the safety issues and your sanity and just don't go here.Again, I went here for years, but something changed and after 3 strikes... you're out.It's not the place, it's the people. Whomever is in the garage doing the actual work does not seem to have proper training or experience. - The front desk guys and the area managers are nice and try to make it right but when you have mechanics in the shop causing problems, there is only so much the front office guys can do.
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July 2023 by Elisa D.
My husband took his car here today to get his calipers replaced...and whoever worked on his car did such a shitty job... when he was about to leave he noticed his hand brake was up in the air... he was upset that the job wasn't done right.... When he left he had to stop on the side of the road to check and noticed the driver side caliper was loose... so loose he can use is fingers to tighten the bolts. THAT WAS SOOO UNSAFE! The job should have been done right the first time! He always comes here but TODAY that mechanic f**ked it up! My husband could have been in an accident!!!
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July 2023 by Sheila R.
American Tires staff are always very courteous & will be my number one for tires & I will spread the word. It's a great tire service shop!