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February 2024 by Xiomara Rojas
Customer service leaves a lot to be desired, yesterday a cashier originally from China, I was paying and put the card in the chip opening, she told me "YOU ARE BLIND!"and she passed it.That's no way to treat customers, very poorly done wallgreens.
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February 2024 by Nima Sherpa
Rude front cashier. I was there for buy some stuff and I was looking for a rest room but said not available even there is restroom . I left without buying anything. Horrible service and soon you will be out of business if you treat your customers like this again.
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September 2023 by Jeanette H.
This store pharmacy has poor hours as well as auto refill ordering by phone without letting you know they doubled the price but not your quantity. I was shocked to see a single order when I got home and when I inquired the clerk said I willingly paid and they didn't have control over insurance. I've gotten double refills in the past so yes I thought it was a double order and the pharmacy knows the difference in meds and prices. You don't "automatically" fill an order that's different from the previous one and say the insurance did it you say "WE DON'T" have it what would YOU like to do. So much pisspoor service these days.
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August 2023 by Monica M.
I'm not one to go run and make reviews because I am human and I've worked retail and customer service , never worked at a pharmacy but I would at least expect good customer service from someone who is handling my medications . I've been coming here for years and I don't know what has gone wrong . I understand that it might be a stressful job but for y'all to sit behind the counter acting like y'all don't see us or want to help us is wrong . A simple hello how are you Or even a smile would be nice. Walgreens hire more pharmacy techs so the ones you have don't seem so stressed out.
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April 2023 by Jeremy Stuart Michael Greeter
This particular pharmacy closes at 6PM, which is exceedingly early. As a result, this pharmacy tends to have a long line between 4PM and 6PM. Expect long wait times if you go here.
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March 2023 by Eric K.
If I could I would give this Walgreens no stars or negative stars if allowed. The pharmacy here has gone down hill bigtime. The pharmacy is no longer open evenings, and is now closed on weekends. The last time I tried to get a prescription refilled, they were working on it with the doctors office to get it renewed. Then they closed for a week, and forgot my prescription. When I called, they said they were closed, and told me on a recording to go to a Walgreens in Walnut Creek, CA. Instead of having you go to the Walgreens in San Pablo, CA on Laurie Lane, they directed me to Walnut Creek. They could have directed me to the Walgreens in Pinole Valley too which is much closer than Walnut Creek. My doctor had to send another prescription to CVS on Canyon Drive in Pinole in order for me to get the medication I needed for last month. I was told to go back to Walgreens this month for the prescription since I have a health plan that contracts with Express Scripts. Express Scripts said Walgreens is a participating provider for medications and pharmacy needs. When I tried to get the medication refilled this month, this Walgreens said I have no prescription. I had to get my doctor to send another prescription to CVS again because we cannot trust Walgreens. Then I ordered another prescription via the telephone touch system at this Walgreens. The automated system said it would be ready today for pick up at noon. When I arrived at noon, the prescription was not ready. They had to go get it and fill it while I waited. The last numerous times I have gone to this Walgreens for a refill on a prescription, I have run into this same problem. The medication is not ready when they say it will be, and I have had to wait. This other prescription will be filled next time at CVS too. I'm done with this Walgreens.When you enter this store there is trash all over the sidewalk, and in the parking lot all the time. They do not take any pride in cleaning the trash or litter from the front of this store. Inside this store it is filthy dirty. I hope Walgreens corporate looks at this location, and decides to close it. It needs to be closed, The management here is incompetent, inept, and cannot run a retail store properly. Clean up your dirty store, and get rid of the crap going on in your pharmancy. I won't be back to shop here, and I live around the corner. Go to CVS in Pinole where you enter with a clean sidewalk and clean parking lot free from litter.
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January 2023 by Genna C.
[ This review is for the pharmacy only ] Went there for my covid booster today. The pharmacy lady at the register was extremely rude and slow (full figured lady with glasses). Tbh, i was not expecting customer service from a local Walgreens, but her negativity was too much. She didn't seem to care about her job or the customers. Seriously, you don't have to work there if you hate your job. Just don't take it out on others. Be nice.The location is quiet with ample parking. The other staff are fine.
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January 2023 by Scott E.
Yet again, they send me a message that my prescription is ready. Then I go there to pick it up and they are having 'technical difficulties' and are closed. I go again and still not able to get it. Closed on weekends, so another 2 days without prescription. I go on the 9th, first day after weekend and they say its not ready. I showed them the email saying its ready. Was told well its been 7 days and after8 days they put the prescription back on the shelf. Really? You're closed for 2 days for weekend, you were closed 2 days due to 'technical difficulties'. How in the hell are you supposed to pick your prescritions up? Another excellent example of how poorly Walgreens is being run.
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October 2022 by Murph B.
Not open on the weekends, not open in the middle of the day on weekdays for lunch, that nice when you finally get there and talk to somebody, change your prescriptions go somewhere else, Somethings are just not worth the extra effort
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October 2022 by Google user
This particular pharmacy closes at 6PM, which is exceedingly early. As a result, this pharmacy tends to have a long line between 4PM and 6PM. Expect long wait times if you go here.
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September 2022 by Jeremy Greeter
This particular pharmacy closes at 6PM, which is exceedingly early. As a result, this pharmacy tends to have a long line between 4PM and 6PM. Expect long wait times if you go here.
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September 2022 by Tran A.
Terrible service in pharmacy. Always have to wait for long line and no one attending you in drive through.
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February 2022 by BAMM BAMM
Stuck on
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February 2022 by Marilyn R.
Last minute I looked everywhere for children's Valentine Day cards. I called the Tara Hills Walgreens and ask if they had any, the young man on the phone said he would go look, they had some. When I went in I asked if he was the young man that was helping me with my purchasing if he was the one I spoke to on the phone about the Valentine's Day cards, he said yes. His name was Spencer, he was very polite and helpful. SO I WOULD LIKE TO GIVE A SHOUT OUT TO SPENCER FOR EXCELLENT CUSTOMER SERVICE!
