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February 2024 by Dan
Pure Torture! This is the worst place to get medical testing done. It almost seems like they have purposely went out of their way to make visiting them as stressful as possible. It starts with check-in where you are forced to wait in line and then have a machine take a picture of your photo id and credit card. There is a very short period of time to do the check-in, so it can be nerve racking. The last time I was there the person who drew my blood refused to answer my questions (maybe she could not speak English?). Be careful when you leave because if you make the mistake of following the "exit" signs, then they yell at you!
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February 2024 by Sa Ro
Had to get blood work done. Smoothest blood work I’ve ever had, didn’t even feel the pinch. Was well informed and treated with lots of care. Thank you Anita!!!
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August 2023 by A B
Call this place twenty five times all they do just put me on hold
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May 2023 by Ross Colby
2.5 hour wait for a scheduled appointment, fasting was required. One employee came out and was panicking and trying to corral people telling them where to sit and stand , the whole crowd was calm, she was not. Really awkward scenario. She said no one could stand in the hallway due to liability, but then organized a line of people in the very same hallway to answer questions. Her orders and actions seemed contradictory. Not much ventilation in the room either. Was told it was an 83 minute wait.
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May 2023 by Sterling Baker
Super quick and easy but it was a quiet day and there was enough staff to go around. We were told it gets really busy so it's best to have an appointment before you go in.
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February 2023 by Nayana Coelho
Good attendance, all staff are so nice
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January 2023 by Gloria InMarin
Waited an hour+ - and I had an appointment. Notation says Results are now unreliable since tech testing blood got vials more than 8 hours after being drawn.Avoid this place like the plague.
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January 2023 by R C.
If you have 2+ hours of your life to blow, consider coming here so you can sit in a room with a bunch of other people while anxiously looking at a screen that advises you that the same 2 people have been helped for the past 45 minutes. I thought maybe this was an isolated incident, but in reading the other reviews it seems like maybe the location understaffs and hopes for the best? Or they keep someone on who calls off last minutes. I don't know but now I'll try to make an appointment at the one in Hercules.
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December 2022 by DANYIEL W.
Horrible service 9:30 appointment well over 30 minute wait. Wouldn't recommend coming to this location. Really should be closed
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November 2022 by L H.
I have absolutely no complaints about my experience. The service was fast, friendly and professional-- and the staff were working on a holiday weekend which I really appreciated!
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November 2022 by Judith D.
I tried to reach Quest directly but there are no human beings available by phone anymore. So here I am on Yelp with a review because there is no one to speak with at Quest.I scheduled my appointment online, arrived 10 min early, and waited 35 minutes past the scheduled appt. time. They are so understaffed that you'd think they are a government agency. In the last two weeks, I have had to go twice, scheduling a morning and afternoon appointment. And both times waited about 30 min past the scheduled time and only one Phelebotomist was on staff. I would give 5-star reviews to the Phlebotomists who are great at drawing blood. And yet when you are understaffed you are overworked. On my first appt, I had to give a urine sample. No wipes were provided to clean my self before peeing into the cup. The results came back contaminated and I had to come back to repeat the test. Quest Labs HIRE more staff. I am going to be going elsewhere in the future.
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November 2022 by Jesus M.
They will make you wait 3-5 hours before they tell you to reschedule. WORST DIAGNOSTIC PLACE EVER. Do not go here.
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September 2022 by Alex Le
My test went smoothly! The security guard greeted me as I went in, and it only took about 3-4 minutes to finish my blood work. Nai was extremely nice and helpful the whole time!
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September 2022 by Stephen Lester
So my appointment was for 10:30am. It's 11:04 still waiting.Update - And its 11:12 and still waiting.
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August 2022 by Richard Lossing
Make an advance appointment online, or you may have to wait a long time.You couldn't hope for a kinder, gentler, or more compassionate care giver than Nia S. She used to work at the El Cerrito location, and I'm always so glad when I see her.Ample free parking.
