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“My package was delivered. The key to the package locker was in my mailbox, but it was bent and I couldn't get the package locker open. I called the Hilltop Carrier Annex. A person answered the phone immediately and got in touch with the mail carrier for me. The mail carrier offered to meet me at the package locker in 20 minutes. Meanwhile my husband came home and got the key to work. He brought the package into the house. I called the Annex back, got the same lady on the phone and was able to tell them the problem was solved. I thanked them for the terrific response and service. And I'm saying THANKS again, here!”
“I just had my family passports renewed and I could not ask for a nicer experience. They made copies of documents I should have brought, with no fuss. We watched them greet a dozen customers by name. These guys give the Post Office a great name!”
“Ramon rocks and is the glue that holds this post office together. Not sure what we'll all do when he retires. But, I wish him the best of luck when he does and thank him for all of his helpful service over the years.”
“I have always gotten useful help from the staff here even during the hectic holiday season, there was a line that moved quickly and they handled even the most random questions. Useful to ensure we support this service.”
“I don't usually call USPS locations stunning, but I've multiple times been pleasantly surprised by how kind, helpful, and patient the staff here is. I've been to many USPS, and had to write many unkind reviews to warn others of what to expect, but here, I can only assure fellow reader that you will be repeated with respect and care no matter your state of hair in disarray and permanent Covid pajama uniform.”
“There are few things I dread more than having to walk into a post office, except maybe the DMV. I would literally look for every alternative before sucking it up and braving the lifeless, cranky, slow, sad walls of a post office. But then we moved to the Bay Area 5 years ago and just happened to land walking distance to this tiny little gem! Cendon (the post master) is hands down one of the greatest guys you'll ever come in contact with, and his post office runs like a dream. It feels like family when I go in, and truth be told, I LOVE my daily visits! I will one day have to leave this place and I'll miss everything about my post office. It is absolutely one of my favorite things about my time living here.”
“The staff here are the most helpful, friendly, and patient post office employees that I have interacted with in the Berkeley/Oakland area. They took time on a busy Saturday to help me track down a package that had, unfortunately, gotten returned to the sender before I was scheduled to pick it up (that part is really frustrating, of course, but I appreciate the effort that they put into remedying the situation). I'll definitely be returning here to mail out packages in the future.”
“As of 7/1/2023 these are the Hours of Operation at 11135 San Pablo Avenue. Having evening access to the lobby on a Saturday was / is super helpful - including the sizable drop box that fits up to a Flat Rate Medium Box #2.”
“I shouldn't be so cheap and unappreciative I got the coolest carnival celebration stamps with fireworks on them. I never have to wait long at this post office and it's right next to the Ashy BART station! The exterior is kind of unusual which is probably why it's getting 3 stars on average. It's a good post office. Don't listen to the other reviews.
Even the downtown Oakland Post Office has run out of money order forms, on occasion. They're not a bank cheapskate, they shouldn't be required to handle large sums. I've seen some people get money orders for thousands at some Post Offices. It's old school *not* dingy.”
“My experience was a pleasant one. Customer service rep was knowledgeable and polite. The lines can be long. I'd recommend calling or going online to make an appointment if you want to get in and out fast.”
“Went there around noon. No lines, quick and efficient service by “Top Dog”- thats what it said on his name badge. I was pleasantly surprised considering what I had heard about long lines and rude behavior at the Post office.”
“Great location with great hours never busy and staff always friendly and welcoming. They will help you with anything and they are opened on Saturday until 2:30pm with a huge lobby plenty of shipping supples and counters to wrap or write something.”
“I have been remiss not writing this review. This is my local PO, and they rock the system with competence and patience! Just the best of USPS. Thank you for your hard work, and helping the public more than we realize.”
“Went in to pick up a package around 1:30pm on a Saturday. There was a line but moved pretty fast. The workers were very sweet and friendly. My package was actually scheduled for redelivery, but was never redelivered. Turned out there were a couple other people who had the same issue and we all had the same zip code. The two workers behind the counter quickly divided their duties so one could help us find our mail/packages and the other one could help other customers. We waited for 5-10 minutes. I got my package, signed, and left. Overall it only took me 15 minutes.”
“I went to inquire about passport renewal today and the Postal Clerk her name is Purita if I heard it right.... very is very nice, she quickly help me right away, took my pictures right then and there and in no time my passport renewal application is done.”
“Great location. Ive never had a problem here. Staff have been friendly and I drop of 5-10 packages a week at check in bia prepaid so I skip the line and never had an issue.”
“After seeing the reviews, I was worried I wouldn’t be able to get what I needed done; however, the staff and supervisor I talked with were friendly, helpful, and got what I needed done same day!Ps: this is not a retail location, I got in following a delivery truck after speaking with the mailman”
“Went on a Saturday to check on my package that was supposed to be delivered. The staff there was extremely helpful and friendly and offered different solutions to help me. Highly recommend!”
“Really no issues at all. Despite being a small location, hidden amongst the buzz of Durant Street, the service was good and quick and to the point. Will come back!”
“This is my favorite USPS now! I went there to get a package shipped out to New York. Margarita helped me get the most convenient option, she was patient and walked me through every step of the way. She answered all my questions and helped me out through the entire process. I have never got this level of high customer service at USPS!”
“Until I lived elsewhere for a short time, I never thought about how much I rely on the excellent customer service provided by the women at my local post office. Put your feelings for the USPS aside and consider how well they help people, against all odds. Their equipment is not the best, the facilities are small, and yet people of all ages and backgrounds go there because they know they will be treated with respect and all of their questions will get answered. They are not in a rush, so if you need ultra fast service go elsewhere. But if you visit you will get excellent service so consistently that you will become their fan. That's why I decided to write this review.”
“I give this post office 3 stars because they are less than average in niceness, the floors are not very clean because the janitors are lazy and make zero efforts to pick up the trash that patrons leave on the floor when discarding their open envelopes that they stand around opening the bills. The bills seem to get taken without questioning why theyr aren't suppose to litter the floors with the envelopes. maybe the patrons are slobs in their own homes. who knows?”
“Absolutely helpful, always pleasant I adore this little post office location in Point Richmond. I find myself here more often than not, and I never have an issue with getting in and getting out in a timely manner. I'm unsure what some of the other reviewers I've read about this location being slow moving, I have not had that experience any time I am here. This post office team is the best!”
“I needed two priority mail envelopes, a 20 dollar money order and 20 postage stamps. My mind was not functioning so well. A wonderful lady named Dawn walked me through the process, and was sincerely kind, patient, and most helpful throughout. Thank you so much Dawn. May your wonderful kindness be returned to you 10 times over.”
“The staff here has always been extremely friendly. I'm here once or twice a week, and they are very helpful with whatever is needed. I've seen a couple instances where people come in mad or frustrated about some paperwork or process, and the staff does a great job of helping them get the information they need (passport renewals, etc). The staff here executes on their job, and will often go above and beyond what's needed. Sometimes there's a bit of a line, but they always move through it quickly and precisely. Glad to be here.”
“Just visited today to mail 2 large boxes. Not sure why there are bad reviews here. I was treated with respect, got helpful service with a smile from one of my Black kings ?? and was in and out in 10 minutes. They also have parking! I was there around 2:30pm. No line.”
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“I don't usually comment on places but I experienced my first male Karen moment. It was thrilling. So thrilling that I fumbled with my phone and only caught the last part as he did his walk of shame out of the door as everyone was left in silence. This man clomped up to the counter and the woman working, Phoung, kindly greeted him and asked him what he needed. The man cut her off and said, I DONT NEED YOU TO ASK ME ANYTHING. I DON'T NEED STAMPS. I JUST NEED YOU TO DO WHAT I ASK YOU TO!! He spoke to her like they were in the middle of a heated argument. This woman, mind you, had her scale to weigh packages malfunction, her computer decided that it didn't want to work anymore and had to restart it working ALL BY HERSELF on a Friday around lunchtime. She really wanted to do a good job so she managed to work it out while the line grew. If anyone reading this were spoken to the way he did you would've had to use all your God given strength not to go nuclear, hop over that counter and made him eat those words. I was on the side ready to say something but Phoung had it covered. She responded in kind with the addition of respect saying, I just asked what you needed so there wouldn't be any misunderstandings!! Then SHE apologized for the miscommunication for reasons unknown. Be kind people or you might just run into someone who will give it right back to you. Thanks Phoung!”