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February 2024 by Deanna Odle
Love the red beans and rice with hot sauce. The drive thru seems to have gotten better as far as time goes.
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January 2024 by Phoenix Holdings Group
Server (Maria) appeared to be overwhelmed working both the drive thru as well as the counter!! But with highly skilled servers like Maria, she handily kept an even keel & provided superior service regardless!!
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January 2024 by ronnie jones
Customer service was very poor.
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December 2023 by Pattie A.
Against my better judgment i stopped on my way home last night from the hospital short on time to cook dinner. Should of stopped at KFC but they had a long ling (which means ppl like) went here and there was only 1 person. Well for 55 dollars i got 4 wings 4 legs 2 breast and maybe they where thighs. WTH. The WINGS have ABSOLUTELY no meat on them so there goes 1 persons meal. Then got the large beans n rice with mashed potatoes. Not sure how many ppl they think those larges are going to feed but didn't feed 4 adults. NEVER AGAIN. Cashier was very nice and pleasant
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December 2023 by Raquel P.
To start off my rating is solely on how good our food was. Because the customer service needs help. So my group ordered 3 family meals. All together we had 40 pieces of chicken and two large Mac and cheeses, 2 red beans and rice which were put together very nicely, and 4 large mash and gravies. The biscuits were nice and soft, all the chicken was nice and fresh, however... the manager was being extremely rude, katty, hard to deal with. So we kept asking for fresh chicken. The manager kept saying no. It was the weirdest experience, I have been into other Popeyes in other cities throughout California and never encountered such a dilemma when ordering a large order of food. Then I was trying to pay with 100.00 dollar bill and the guy at the register was asking me if I had a card? I have cash, and then he had all these poor excuses for not being able to take my payment. He said he had no ones and then the manager kept speaking in Spanish, I am fluent in Spanish so I chimed in on their conversation and requested my change in quarters. I started to feel sorry for the manager she has some foolish employees that can't problem solve when they run out of dollar bills. Like I said the food was excellent but the staff, and manager need help. Good luck! Just glad this isn't my local Popeyes. I now appreciate the Popeyes on hatch road in modesto they have top tier customer service compared to this Popeyes in San Pablo
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December 2023 by Maurice Shepherd
The food was horrible the customer service was horrible. I will neve eat Popeye food again after experiencing eating here.Parking: Maybe 5 parking stallsWheelchair accessibility: One door
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December 2023 by Marisa P.
Horrible door dash service... multiple errors and no attention to details on the order. Paid for blackened grilled chicken sandwich, asked for no pickles-- got a SPICY CRISPY chicken sandwich WITH pickles. Totally WRONG Item. Never got the 2 dipping sauces requested. Also PAID for extra dipping sauces (buttermilk ranch, but NO, they sent blackened ranch), again no attention to detail. Ordered a 5pc meal... they put NO butter or honey for the biscuit in the order. We ordered 2 sodas... and they couldn't even press in the "diet" bubble on the lid to differentiate the sodas. So many issues on one simple order, NEVER ORDERING DELIVERY AGAIN. staff can't read simple order instructions. Tried to call to speak with manager and nobody answers the phone. Horrible service.
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December 2023 by Stoned Gaming
This place isn’t good anymore.They do not have all the wing flavors that they advertise on their menu… whoever the lady was at the drive thru was very rude about it saying all they had was ghost pepper … mind you it was 12 in the afternoon.
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November 2023 by Jen Green
They'll charge for a combo but refuse to give you a biscuit and they'll try not to give you your
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October 2023 by Jen G.
They'll charge you for a combo but will only give you the sandwich, and refuse to acknowledge all items that come with the combo. Completely unprofessional.
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October 2023 by F D
Today (10-18-23) I went to Popeyes in San Pablo, CA at 1:48 on my lunch break and ordered the local favorite for $10.49 which it advertised for on their sign. Get to the widow and the woman said it’s incorrect her price was correct which she quoted $12.99. I asked why was the price different and she said she was the manager and she could change the pricing. I opened my while driving to and bit into a popcorn shrimp which was hard, tried another same thing, another same thing hard as rocks. I tried the wing same thing. I tea also was horrible, it was watered down and warm with no ice. This is the worst Popeyes in the Bay Area. The woman in the window I really hope she not the manager, she was sloppy dress dirty uniform and poor customer service.
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October 2023 by NewKids 510
I usually love everything I order, but today, the beans and rice, we not good, I was unable to eat them, due to them not being good at all.They were dry, and the flavor, was not like usual. Never had this happen before at any Popeyes..I won't eat there for a very long time.
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October 2023 by Myiesha Griffin
I ordered online and my order never arrived. I called the restaurant no one answered. Never again will I spend money at this Popeyes. Now I have to wait 7 or more days to get my damn refund.
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September 2023 by Patrick Lee
This location is horrible, they always either get my order wrong, or forgot something, and are so careless when you speak to them, once I went through the drive thru and got to window to see some short Latino guy that was on the grill scratching his nuttz, with no gloves on, I say go to the location in el Cerritos, they never mess up order, always give me plenty of condiments, utensils, and are very professional
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September 2023 by Tsukinami
Always get my order wrong, dirty building, wouldn't wanna eat there. Please go to the El Cerrito location, much better service, portions, and food.
