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August 2024 by sean murphy
Walked in on a Monday after work with my new gateway & streaming device just to get a tech to confirm I was planning to set everything up correctly. I was lucky that it wasn’t a busy time so I realize I could have had a longer wait, but they helped me immediately. They were really fast at explaining everything and I walked out five minutes later with everything I needed to know. This Xfinity store is better than the one closer to home.
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August 2024 by Steven Wolf
Sales rep was absolutely clueless. Didn’t know their own products and not able to answer simple question of what the cheapest option for me would be. Save the trip and go to different store.
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August 2024 by Fernanda Vieira
Terrible attendance! ???
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July 2024 by vicky sanchez
What bad service
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July 2024 by Zhong Zhang
Is that so badly experienced 。
The staff was terrible. they don’t solve my problem, also created new problems. They mistakenly closed my account. Although they explained that it had been handled, I still cannot use the Internet since the end of last month.....
I really don’t they work for what!
Everyone is poker face…….
Now This is third time, let’s see…..
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July 2024 by Michael Siegel
We were greatly helped by Elijah, who found a clever solution for us, instead of giving up when things got difficult.
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July 2024 by Hesam Elahi
You wanna see the biggest garbage human beings on this planet just come to this store and look at the managers smfh they are the biggest waste of space you will ever see. Garbage quality just like their employees. Garbage is their value as human beings straight trash.
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June 2024 by Rebecca Emerick
Not enough desk chairs for the handicapped, only high, unstable wire stools. My husband was not allowed to use their restroom; he was sent instead to the Barnes and Noble store way down the block. A long walk for an 84 year old man man temporarily using a cane for an injury. The man at the front desk, who took near-constant breaks himself, as do most of the staff), said they "couldn't have people coming in off the street to use the bathrooms". We were customers, and we waited for over an hour, as did other elderly people. When we were finally waited on by a technician, he mocked my husband's confusion on the size of the box we came to buy.
I believe that Xfinity management is either tolerating or encouraging handicapped and elder discrimination. I haven't encountered this level of hostility at any other business serving the general public--they make the DMV look like Valhalla.
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June 2024 by Christian Ov
I arrived to pickup a modem for a new service, they take my name and was told that I’m number 3 in line and I would take 15-25 min to help me. I waited for 30 min while I saw people being taken care of and other 4 reps just talking with each other. I asked if I could just get my modem after that and I’m told I’m still third in line and just wait. I left.
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June 2024 by Nick Ni
Very poor in store services. Lack of smiles and basic “can do” attitude.
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May 2024 by Sergio Carvajal Mercado
Front desk older guy was not very nice. I told him i was handicapped that I couldn't stand for too long and he didn't care . He told me I have to wait like everyone else. Hopefully he's not I'm a situation like mine for him to understand
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May 2024 by Juan David Uribe Gomez
Worse company for Internet ever !!!!! Close these
companies already !!
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May 2024 by Irena Kalenska
Worst experience ever! I called to set up internet in my new apartment and schedule modem pick up. I just spent 1h 40 minutes on the phone with Xfinity and no one could help me! They kept transferring me to different people, at the end I spoke to 8! different people and had to provide all of my information again and again. These idiots already charged me and when I said that I don't want to deal with this company and just want to cancel the payment they lied that they didn't charge me! Although I can see it in my bank statement!!! Never use their services!
UPD: I drove to 35 Hillsdale blvd and Kenneth assisted me very fast and easy, appreciate it.
Btw, he could see that I already have modem in my apt so I didn't need a new one as person on the phone told me.
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April 2024 by John f
Great service.
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April 2024 by Michael Aragon
If I could give a zero I would. We asked for a replacement Sim. Ana didn't seem to know what she was doing. Spent 1.5 hrs waiting for her to fix what she broke. Ended up having to call Comcast phone support and spending another hour. Don't go here. Don't use xfinity if you can. Horrible service.
