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August 2024 by Scott Ollivier
I’ve been to the San Mateo UPS office on 41st several times. Every time the staff has been both friendly and fast/efficient in processing customers through the line. No ridiculous waits that can happen elsewhere.
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July 2024 by Daniel G
The two people who helped me were both thorough and knowledgeable. The woman taking my packages quickly and completely explained the options and charges. The other gentleman present gave me good solid advice on safety with packaging and shipping PC components. I frequently ship PCs and know he gave all the correct advice on supporting internal components.
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June 2024 by Rohita Tikoo
Ali and his team were very responsive and accommodating to our needs for shipment. They guided us with the process and even stayed late to make sure we got everything in place. Thanks for your help! Definitely one of the best UPS stores we have come across.
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April 2024 by Harriete Estel Berman
The store assistant was knowledgeable about the boxes that you had available and was very patient and helpful in finding three boxes that were suitable for my project.
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March 2024 by Aarushi Jain
Quick and easy
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February 2024 by Liza Wong
I have been a customer for over 2 years. I always found the store's owner Ali & his staff Anders, Evelyn and Isabel to be very helpful with my shipping needs. They are very professional, reliable and courteous.
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January 2024 by kirk bowman
Ali and is staff are pleasant, professional and efficient. I trust them for everything.
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December 2023 by Nenad Bozinovic
Ander, the notary, was amazing and super efficient guy.
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October 2023 by Rob Williams
This store lost the parcel we were attempting to ship and then when trying to file a claim they were providing us incorrect information.I know we’re emotionally charged but this was an incredibly important parcel and losing it has great consequences for us. More empathy for our situation would have been appreciated.
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October 2023 by Stephen
Went to drop off a package and they honestly tried to charge me to print their own label off after I told them I wouldn't pay for it. Twice now at this location we've had just really d*** issues.Prepaid shipping, sent them their label from the UPS email, they printed it, and then said it would be a charge after the fact for "print service". Talk about predatory practices. It's a UPS generated email and process. UPS deciding not to generate a dropoff QR code at the same time is absolutely a cash grab for the printing fees. I've seen it in the past but this is the first time that policy was enforced.Do better, Evelyn and UPS.Edit based on misinformation in owner response: the fee was not waived. The label was printed and then ripped up. I went to another UPS location just down the road and had a significantly better experience. So, again, based on the 0/3 quality interactions with this location I stand by recommendation to just go to another.
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October 2023 by Salomi Daftary
This is literally the best UPS store in the area!! The staff is kind, patient and always helpful. A big shout out to Isabel and Evelyn for the amazing work they do in helping customers. Thank you!
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October 2023 by Yingchi Liu
Lost my ID shipping from this UPS store. I was told to file a claim, and they gave me wrong information when filing a claim. Other than charging for labels, customer service experience is terrible.
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October 2023 by Dhiraj Kumar Dwarapudi
The employees being very helpful with my requests and getting them done quickly. The employees at the store were very friendly as well
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October 2023 by Yingqi Liu
Lost important package in this store. I was told to file a claim, and they gave me wrong information when filing a claim.
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October 2023 by Sid Roychoudhury
I was treated like a customer and the lady who helped me went out of her way to address my situation.
