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November 2023 by Dave Koga
Very friendly and helpful staff....rented a Uhaul,Great service
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September 2023 by Trevor Thomas
You lost my reservation, when we were on a very tight time schedule. Wouldn’t let me use a truck from the closest store to me. Then wouldn’t let me return the car to my local store. Never using uhaul again and we’re moving 200 miles in 2 weeks.So glad we did a test run last weekend because you were awful. Thank God we will not use you for the actual full-scale move.
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September 2023 by Vikhyat Gupta (Vick)
It made moving much easier absolute worth of it's money, and their customer service was very friendly and quite professional will definitely be going back to this place for future rentals.
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September 2023 by Courtney Tomioka
Terrible service service. Didn't even care that I had a reservation and blamed it on the system... Didn't even help me find a replacement
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July 2023 by Paul C.
A+++++ my go to Uhaul rent place! The owners are always super friendly and they're very detailed on the service.
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July 2023 by Sal Martin
Shady!! The gas gauges are rigged so that they don’t register correctly. Rented a moving van from them and drove it exactly 4 miles. Somehow had to put 4 gallons of gas to get the gas gauge to move to the half full mark that it registered when I rented it. No way I used 4 gallons of gas driving four miles. Total scam.
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May 2023 by Thomas C.
When I made my reservations for the truck at "Auto Experts" U-Haul, I chose to come in later at 10 am so I could be assisted with the transaction even though I would have preferred coming in at 8 am to avoid the heat of the afternoon. I arrived right at 10 am but the office was closed. I waited 15 minutes and still not a soul. Finally I called U-Haul and they instructed me the procedure for doing it by using my smart phone. I wasn't pleased. It took me about 20 minutes to finish the process and get the truck. The area around the truck stunk like sewer and when I opened the truck door the inside stunk like a well used ashtray despite no cigarette butts found. I used the truck for about 5 hours and paid around $50 (I paid for the basic insurance) so it was a relatively decent price but next time I might just go to the U-Haul dealer up the street.
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April 2023 by Martin W.
Rented a 10' truck to moving some furniture today. Vanessa was very helpful and friendly on the process. Very pleasant experience of doing business with this U-Haul place. Highly recommended!
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October 2022 by Bruce Durham
Pretty painless drop-off.
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November 2021 by Christine Risso
Staff is great and easy service to use
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August 2021 by Michael C.
I had a really outstanding experience at this uhaul yesterday. The guy who helped me went way above and beyond what a typical uhaul service representative would do. He was extremely helpful in getting me the truck quickly and also was helpful when I ran into some issues with the truck return process on the uhaul website. I highly recommend this uhaul as their customer service is suberb!
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August 2021 by Kris Hall
Yep. It really is in the Valero.
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February 2021 by Jazzie A.
Quick and friendly customer service. I had a great experiencing renting a 15' truck from this location this past Sunday. I made my reservation online a few weeks in advance of my move date. When I arrived I checked in online using the link in the confirmation email to upload a copy of my license and fill in other personal information. This helped the check-in process in person go very quickly and smoothly. I got the keys, and the other add-ons that I had reserved online. The person who helped me also noticed that there weren't any other reservations for the 15' truck that day and offered to update the reservation to extend the duration for free. The tank was full and ready to go. The truck itself seemed pretty clean too. Since this location is right at a gas station, I returned the truck parked at one of the gas pumps. They told me I could leave it there, give them the keys, and they'd email me a copy of the receipt. Similar to another review, this is the best U-Haul experience I have had so far (full disclosure this was the second time using a U-Haul rental truck).
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January 2021 by Michael F.
I was helping a friend move and he reserved a U-Haul truck at this location. We found the facility clean and well organized. The clerk, Yusef, was a very friendly and informative guy--he covered all the right bases to explain the bureaucratic process and options efficiently, with no sales pressure, before receiving the keys to the delivery truck. Very upbeat, smart, and professional! Excellent customer service. This guy is going places. We found the medium-sized GMC box truck (see pre-existing gallery photos) very clean and ship-shape, too. Easy to use. When we returned the truck later in the day, a charming young lady helped us out (Yusef had left). She also did a quick, easy job completing our transaction, with no issues. She even allowed us to pay cash instead of using the card on file. If I ever need to rent a local U-Haul truck myself, I plan to give my business to this store. It is the best U-Haul experience I have had up to now.
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September 2020 by Tzvetenina N.
I had VERY, VERY bad experience with U-Haul in Belmont. But after that I went to U-Haul in San Mateo and Jusuf helped me and made everything great. He was very helpful and nice. Thanks to him I was able to make a new reservation and to move out on time. Thank you for your great service!!! All of the U-Haul employees should be like him. :)
