-
October 2023 by Bret
Miguel helped me solve a problem with an order today. By the end of the short phone call he had answered every question I had and placed my order. I really appreciated his calm demeanor and clear communication. I would trust him to do the same for future orders and will call on him again.
-
October 2023 by Cathy Henson
I called the store one evening when I couldn't get the website to place in item in a cart. I was fortunate to reach Miguel, who was incredibly helpful in handling my order over the phone. He was well informed, friendly and efficient. A+
-
October 2023 by Mario C.
We recently replaced the covers for our futons. Good selection of fabrics and great customer service by Miguel. The covers came in sooner than promised and fit well our futons. The zippers are shorter than our original covers but we don't need to use them too often so we are OK with it. Covers were handcrafted in the USA, so we are happy to support local manufacturing.
-
October 2023 by Brandon Trean
Miguel did a great job helping me find the right Futon and mattress. I was very impressed by the comprehensiveness of the service as well as speed of delivery. The Okinawa Futon with Latex/Wool mattress is more impressive than I anticipated.Partly because I was trying to find no VOC furniture and this product set hit the sweet spot in both functionality (all the extra storage in the Okinawa Frame and being VOC-free) as well as aesthetics of the Japanese style of furniture. Add some wool and mulberry silk pillows and throws and you have a very nice piece. I will be ordering from Miguel and this company again in the future!
-
October 2023 by Serena Warner
Quality mattress, excellent customer service, above and beyond. I shopped around a lot, and this was far and away the most comfortable mattress with sustainable materials for the best price. The customer service is top notch, and they were willing to work with my specific needs.I have confidence that what I got was quality/the real deal. Thank you Futon Shop San Mateo!!
-
October 2023 by Kiruthika Balasundaram
Very high-quality, non-toxic, organic mattresses and bedding related products. Miguel provides great customer service as well. Have had a great mattress from them for a few years now and just purchased a second one.
-
October 2023 by Joseph Martinez
Miguel is very kind and helpful. He lets you browse around and doesn’t hound you which is nice for me especially because I like to ask for help when I need it. He explains everything very thoroughly and is great to talk to. 5/5
-
October 2023 by Melisa Zonic
My Fiancé and I have bought a few items from this store. Miguel has been very helpful and knowledgeable on the items we were looking to buy to help make our decision! Thank you for all you’re help! You have been awesome!
-
August 2023 by Nancy Harris
I had a wonderful experience shopping at this store. I was able to get exactly what I needed at an incredible discount shopping the Labor Day sale. I love my new products. Miguel was fantastic in helping me sort through my options and getting me the best price and delivery time. Highly recommend!
-
August 2023 by Shannon Doty
Miguel was incredibly helpful in making recommendations while I navigated the website on the phone with him. He answered all of my questions and even found discounts that I was unaware of. I am still awaiting my purchases but the customer services was fabulous!
-
August 2023 by Magdalene May
Thanks to Miguel this was the most pleasant shopping experience I ever had over the phone . He was patient in answering all my questions , extremely helpful and knowledgable about the products.
-
August 2023 by John Wu (bogardon)
Miguel did a great job explaining the products and answering my questions. Can’t wait for everything to arrive!
-
August 2023 by Cindy R.
We had a great experience at FutonShop in San Mateo. I wanted a non toxic mattress for my daughter. We went there in person and Miguel was very patient explaining the different mattresses and content. We went to many mattress shops and they all had a chemical smell- not Futon shop. We ordered this at the store and all the parts were delivered 4 days after shipping to Washington DC where my daughter is going to school. The timing was perfect. The bed and wooden frame were easy to assemble like Ikea, as they come in sections, but without the chemical smell. We put a wool topper on the mattress and covered it all with a dust mite proof cover. It is super comfortable and not too soft. My daughter sleeps well -like at home. We are happy with the service and mattress so far. We have old futons that are cotton that we may replace now.
-
August 2023 by Santas Elf
Bought at the San Mateo store. The staff was very helpful with the comfort exchange and spent a lot of time with us going over various options that would suit our needs.
-
August 2023 by Carole S
My husband and I just left the Futon Shop in San Mateo. This was our third mattress store, and my husband was getting crabby. We were approached by Chris, a personable and extremely knowledgably salesman. It only took 30 minutes to find the perfect mattress. The Coconut Latex COCOPEDIC. My husband was grinning ear to ear when he laid down and experienced the perfect amount of support. The price was only $1231.00 with a 10 year warranty. They deliver in a week and pick up the old mattress. I highly recommend.