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October 2023 by Julie O.
I am so glad I found this store! I ran in one day to grab some lipstick on a lunch break because I had forgotten mine at home and my lips were pale and needed help... I ended up being recommended a lipstick that is my FAVORITE EVER lipstick I've owned (and I've tried a lot of them)! The color is delicious, it's creamy and moisturizing, and it doesn't have that bad smell that accompanies lipsticks made with cheap ingredients. I went back not just once, but two more times and ended up getting lip stains, concealer, fragrance, shower gel, and moisturizer, all of which are lovely products for reasonable prices. Tiara and Edie are the sweetest people and were both so kind and patient in helping me even if I was rushed with only 5 mins left on my break. Tiara always leads me to products I end up loving and purchasing that I otherwise wouldn't have considered or noticed. Thank you both for making my time at the body shop so positive!
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August 2023 by Dr Rishi Muni Dwivedi
Nice place for shopping
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July 2023 by Roxane Thompson
My longtime friend and I really enjoyed our shopping experience with Edie today because Edie was very knowledgable of every product, very personable and engaging, and has true business savvy. Wonderful experience!
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June 2023 by Jay Dyess
Overpriced
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December 2022 by Vijetha Vijayakumar
Great price
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August 2022 by Tine Reyes
The employees here are fabulously helpful!
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July 2022 by Christine C.
I wandered in here based on a scent recommendation a friend gave me for White Musk and met Edie the sales associate! Edie is a gem. They helped me find several perfumes to sniff (I ended up loving Black Musk) and showing me some other amazing products. Edie is so friendly, helpful, and kind. I had such a great conversation with them and felt like a friend was helping me find what I needed. Would come back just to say hi to Edie and see what's new!
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January 2022 by Ranjan P.
I'm not a girl who's much into bath and body products, I don't get off on soaps and shampoo's and such. If I get a $1 Ivory soap bar, I'm good to go, lol. The joke is that it's my husband who takes more time to get ready and groom himself :-) But these guys--the Body Shop--is a place where I make an exception: there's something about their stuff that's incredibly addictive. For example, they make four products: banana shampoo and conditioner plus ginger shampoo and conditioner--I'm telling you, it doesn't get better than this. Clean and simple, no fancy fake smelling s**** nothing artificial or perfumey, which I detest. I've been using these for years and can't imagine switching. I usually get these online but in this rare instance, because I was passing their shop and happened to be in the mall, decided to see what else they might have, and while I didn't end up buying something new, my experience in their shop was excellent. The women were friendly without being pushy and I was able to wander around feeling relaxed. They had a huge variety of body butters, which didn't seem greasy enough for me, and given I'm already addicted to my Nivea and Kiehl's Creme de Corps ... otherwise who knows, I might one day try out one of their fruit "butters."
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December 2021 by Britney V.
This review is for Edie, loooved him! I came into your very cute shop looking for a good night time after shower facial moisturizer for my skin and I have eczema and Edie was super sweet, patient, helpful and KNOWLEDGEABLE! Also he was beautiful with such great energy. Like literally I can't wait to go in again just so he can help me. Thank you Edie for your A1 customer service....I will be back!
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November 2021 by Anau
Awesome staff. Tiara and Edie were very helpful. Products are great. The company should give them a raise or something because they deserve it. I went to the one in hillsdale mall. Definitely recommend going over there!!!
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September 2021 by Karan Bhansali
Helpful staff and great customer service. They have a wide range of product offerings as well.
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April 2021 by Karla Feeley
Edie was so wonderful. Even though I was in a rush to get my hemp chapstick they reminded me it’s important to try new things and sent me home with some samples. Thanks Edie!
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January 2021 by Jensen F.
I love their products but not so much the store. The one star is for one of the sales rep. She was so nice and very patience and empathetic towards customers.The other one was a bit off on a I am too busy to be bother. The fake blond hair was a dead giveaway of her very bitchy attitude. I guessed that they have a rules to not touch any items or open it. Sorry..,didn't know and I didn't see any signs. This is what happened when quarantine makes you buy everything on line. Should have ordered on line but I can't smell the products so I am f***** both ways. If I did I would not be touching and opening things to dip a tester to smell it. No testers either but then the other girl(nice one) asked if I wanted to smell it. Simple and polite...sigh...rarer than a gem. The other star was for the items I bought. Oh by the way I bought those things I touched.
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December 2020 by Jackie B.
Pre-Covid experience. Customer service was non-existent at this store when I tried to return an accidental duplicate online purchase. There were some technical issues with the computer and the return could not be processed. The employee (who claimed to be the manager) refused to let me leave the product with the store and trust them to process the return the next day (I called the help line later and was told that would have been the correct procedure); he further insisted I return before 5 p.m. on a weekday in case they needed to call their East-coast based HQ for help. After explaining that I did not wish to make a second trip and certainly did not want to take time off work, he went into a long rant with two points: (1) he has had to take time off work to fix his car; why shouldn't he inconvenience me? (2) he has experienced terrible customer service at many other places; so why should I be spared? He also went into great detail of how he thought the Body Shop sucked. I was flabbergasted to hear that the manager's sole mission was to make their customers as miserable and bitter as he was.
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February 2020 by Raquel Guevara
This is my first time trying products from this brand. But this review is not for the products because I just purchased them yesterday. This review is for the woman who assisted me. I didn't get her full name but my receipt says my cashier was G. I just want to say that G's customer service was amazing. she said she noticed me gravitating towards skin care back and forth. And asked me what my skin care regimen was. I told her my skin care was very simple and wasn't anything special. and that I always look at skin care products but I never purchase anything because there was so many products to choose from. I get overwhelmed and I never know what would work for me. I told her a few issues I had with my skin and what I wanted to fix and she picked out a few things that she told me would work for me. she showed me how to use them and answered all my questions and gave me step by steps. She was super nice, patient and very knowledgeable on the products. If the products she picked out for me work well I will definitely come back and purchase more of the products she suggested to me. Thank you G!
