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January 2024 by Miz Vee
I took a chance and called The Benz Doctor for my B service as I no longer wanted to go to the dealer and instead have work done by an independent business owner. Ray was great - he gave me a quote and was conscientious not to go over his estimate. He is honest and detail oriented - he even gave my car a polish! (and believe me, it needed it). I”ll be going to Ray for my services from now on.
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January 2024 by Pete von Scheven
Master mechanic who is honest, fair and a great dude.
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April 2023 by Quinn Bredl
I've been exclusively taking my car to the Benz Doctor (Ray) for the past several years, and I won't be taking my car anywhere else for as long as I own it. Even though I now live in the northern part of SF, I still make the trek down to Belmont to take my car to Ray.I used to go to Autobahn to get my car serviced and was relatively happy with them for the first couple years. However, after 2 or 3 consecutive instances of being substantially under-quoted on both fees and timing (as well as experiencing several issues that they "fixed" that would resurface a few months later), I decided to find a new mechanic and was lucky enough to find Ray.I drive a 2013 C250 (a solid car, but by no means a collector car), but Ray takes care of it as if it's a 300 SL. Since I've been going to Ray, my car has run great. When the occasional odd repair (e.g., factory ABS sensor malfunction) pops up, I take my car in to Ray who always turns it around same or next day.Ray is honest, transparent, responsive, and detailed - all the things you'd want in a mechanic. Whenever I take my car in for service, Ray runs me through what needs to be done, how long it will take, and how much it will cost. Out of the many services Ray has performed for me, he has not once come in over quote. There have even been instances when Ray quoted me an amount and had gone over, but he insisted on only charging me for the original quoted amount. Unheard of! Autobahn would never do that (and they might even charge you for the cheap coffee you drank in the waiting area!).I could not recommend Ray highly enough. He cares about the customer and the customer relationship, not figuring out how to make the most money off of someone in the shortest amount of time. Ray is a great mechanic and a great guy, and I would recommend him to anyone who values actual quality service over the novelty of a dealership courtesy car.Services: Auto engine diagnostic
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April 2023 by joan soekotjo
Ray has worked on our cars for a few years now and we have trust in what he tells us..Services: Auto engine diagnostic
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November 2022 by HanYu Zhang
Real nice and experienced people working here. Got my tire fixed in 10 min!
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August 2022 by Greggory Harrington
After multiple less than satisfactory(and expensive) ordeals with the dealership, we decided to take a chance with Benz doctor after seeing all the glowing reviews. Ray was honest and knowledgeable, two things I value in my mechanics. He took the time to explain everything he was doing and let’s you know pricing ahead of time. Quick work of multiple fixes. Ray has earned our lifetime business and my husband is even debating buying a Mercedes for himself now simply because of this great experience. Couldn’t be happier!Services: Brakes
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June 2022 by Arlene R.
I was so fortunate to have found The Benz Doctor! He is very accommodating, knowledgeable, trustworthy, and reasonable. I had been using him for awhile and then I moved to Kelseyville which is 3 hours away. I still come down to use him! It is very hard to find a mechanic that you trust so he is my guy. As long as I have a Mercedes, he will be my mechanic!
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May 2022 by Tom Burrow
I consider myself picky and detail oriented when it comes to my car. I do the easy maintenance myself, but it's been a few years since a pro looked at it. So I took it to Ray to have the brakes done and inspect it. He noticed a ton of little things right away, many of which I hadn't noticed before. Then he took the time to explain what's not a big deal and what should be dealt with (and how). I brought some parts and he was fine using the ones that were proper. Ironically, my brake pads/rotors had minimal wear so he advised just change the fluid. His repairs were well done and priced fair. He even cleaned my whole engine, underbody, and wheels. It looks like a new car inside and out.Ray is a perfectionist and I trust him to do it right. And I appreciate learning things about my car from him.Service: Brakes
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May 2022 by Kim Burks
Absolutely amazing excellence beyond anyone could ever imagine possible. Ray is a Mercedes expert sent from heaven. His work and customer service is without doubt the best in the BayArea. Thank you so much??Services: Oil change
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May 2022 by Richard Nessler
Ray is super honest and he is way cheaper than the dealership. My wife and I both take our MB’s here for scheduled maintenance and the odd repair. It is so great to finally find a competent and fair mechanic. If you are tired of paying $500 bucks for an oil change at the dealership, go see the Benz Doctor.
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April 2022 by Dick D.
Where do I start? How hard is it to find a competent, fairly priced auto mechanic that goes above and beyond? Ray is that guy. Tired of the exorbitant prices being charged by the local dealership (you know who you are) I took my wife's GLC-300 here to have the serpentine belt replaced and a new battery installed. Ray was honest and upfront about the costs, and explained fully the work involved. It was a fraction of the cost of the dealer and the work was high quality. Ray stays in touch throughout the process and to top it off washes your car when he is done. I now bring my AMG here for scheduled maintenance and the odd repair because of this experience. Couldn't recommend him more.
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January 2022 by Cleo Barbara Lopez
I bought a 2nd hand 2009 MB C300 and was looking for a trusted mechanic who can check the engine of the car. I found The Benz Doctor while searching thru Google and gave it a shot. Ray (the owner) is very professional and friendly. He responded quickly thru email telling me to drop off the car the next day for diagnostics. He did not charge me for diagnosing and checking the car. He found oil leaks and explained to me how much would be the cost before fixing it. He did B-service, fluid top-offs, fixed the oil leaks and washed the car! The service that he did has a warranty (if any issue comes up, he will do check his work again and figure out what went wrong). He's pricing is very reasonable and fair.2 weeks after he did maintenance on my car, the engine light turned on, I texted him and as always, he responded quickly. He did check my car the next day and diagnose the car with no charge. I left my car overnight at his shop just so he can run a thorough diagnosis/fix it and the next day, my car is good to go free of charge!I am a new customer and all I can say is Ray is one of the best mechanic you can trust! He did an extra mile to make me happy and satisfied and i'm sure I am not the only one who experienced his high-quality service. So if you are one of those people who are in need of an expert MB mechanic, you will never go wrong with The Benz Doctor, Ray! His service is more than the dealership!Services: Brakes
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December 2021 by P H.
Dishonest....Scammer....owner is a smooth-talker..the price he quoted me for service on my ML350 is $2,000 more than the Mercedes Dealership! He opened the hood and flick his flash light at the engine and says there's an oil leak and it would cost more to repair. Seemed like he used the same tactic for another reviewer. My auxiliary battery light was on, he said it would cost me $800 to replace that. I later took my ML350 to the dealer service department and they charged me $369 to replace the auxiliary battery. He said he would give me a good deal because he wants long term relationship and said he'd give me a discount and he quoted me $4,000 to fix my car. He also asked if I want to sell my car, I suspect he saw my car as a good car. I ended up taking my car to the service department at the dealership and the total bill was $2,000. The dealership found no oil leak and my car has a clean bill of health. He wants to overcharge me $2,000, dishonesty is an understatement here, he fits more of a description of a scammer. This is my first review on Yelp, I wrote because I don't want others to fall for his scam.
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September 2021 by Ferns
I went to TheBenzDoc for support with diagnosing my c55 which became a mini project that Ray was transparent through in assisting me with. The communication is outstanding if you really care to know what’s going on with your Benz; whether new or going on vintage like mine! Ray will see it through!Service: Auto engine diagnostic
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August 2021 by Santino G.
Stopped by The Benz Doctor because I was having trouble with my 2013 Mercedes C250. My car wasn't acting right and I took it to a local mechanic who charged me 300 and didn't fix the problem. Ray took a look at my car and knew right away what the issue was. He told me that it would cost a minimum 5000 dollars to fix my issue. He could've taken advantage of me and fixed my car, but instead he told me that my issue should be covered by Mercedes Dealership under a warranty. Sure enough it was covered, he saved me $5000. He is very trustworthy and now has my business. If you have an issue with your Mercedes, come here. Ray is very professional and will take care of you. Obviously he has my business from here on out.