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July 2024 by Maria McKenney
I would like the manager of the San Mateo store to know of the gem he/she has working them! Khalida in the produce department is to be commended for her hard work and kindness! She makes sure her department is clean and well-stocked with "fresh" produce! She never hesitates to go that extra mile to assist the customer and is always cheerlful and friendly. Her smile can brighten anyone's day!
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July 2024 by ronnie xie
The cashier JT is extremely loud and obnoxious
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July 2024 by ESL English as a Second Language Global Initiative
Asling + influence
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July 2024 by Bam Nath Yogi
Very nice ? easy to find and you can get almost everything ?
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June 2024 by Jackson Ribeiro
There are a lot of things scattered and messy!
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June 2024 by Angel Adam
Good prices on good variety of groceries, I agree with other customers, store is fine but cashier(managemen) seemed annoyed (catch my drift) when trying to help customer, maybe just the day i went, ill b back for good priced food, minus 1 star for staff is all
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June 2024 by Erika Galavis
Clean and well organized.
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April 2024 by Jhon Ramon
It is ok
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February 2024 by Eric D.
Generally a good place to shop. Prices are fair. Checker "D" is a bit obnoxious and less than helpful -- Likes to micro manage the people in line with how they place items on the belt, insert their card, where they stand, when they can step forward, etc. This behavior pattern is chronic and could be fixed with coaching and mentoring. Lady in produce is fantastic and helpful. My advice is to give checker "D" some behavioral and customer service training. The rest of the crew seems solid.
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February 2024 by Michelle G.
Terrible workers. Terrible service. My parents and i are hispanic and had a cart full of groceries and the workers refused to open any lanes. they made us go to self checkout instead and didn't help us when we were struggling. It's weight sensitive and wouldn't allow us to bag any of our items and they didn't even all no fit on the small self checkout bagging area. the cashier finally opened up again when a white person wanted to check out with few items. the worker then says to my parents and i "in europe there's only self checkout. you have to get used to it". it's his job to help customers, not to just stand around.
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February 2024 by Meredith B.
The assistant manager is rude. She is lazy and wants others to do her job. She keeps looking at her phone instead of working
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January 2024 by robert cobb
Best prices in town!
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January 2024 by sirvice man
Good prices, nice fruit and vegetables , groceries nice people working here.
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December 2023 by James W.
Shoutout to Jeff Goldblum at self checkout for his excellent customer service, helpful attitude, energy, and reliable leadership capabilities on Christmas Eve day, way to make the holiday special!
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December 2023 by Aulebb1968 A.
On Thursday Dec 21, 2023 I brought in my $425 worth of scratchers to redeem. I gave them to a male employee working the self check out area. He then went to scan all 16 of my scratchers. He had stopped scanning n walked away. With leaving all tge scratchers on by scanning machine and then someone stole them whilr he was away. With talking to Lizbeth, an employee that had contqcted store manager to see what they could do. She had informed me that they could not give me my einnings as the tickets were stolen. They could however provide me with the $50 in scratchers that had already been scanned plus $100. That didn't satisfy me at all, when I had a total of $425 to redeem. I had asked Lizbeth to contact the San Mateo Police and she replied with, you can contact the police. I was flabbergasted by what had occurred so I contacted the police to report what had happened. I have a police report and also looking to file a lawsuit against the company as well as the employee that was responsible for my scratchers as he took possession of them from me. I find it ridiculous that this store had no made an effort to get this resolved. I have contacted the California Lottery Office to report the matter as well. They suggested that I submit a claim form, any photos I had of the scratchers as well as the Police report. That is what I will be doing and hopefully will get the remaining $275 from my winnings. Anyone going to redeem scratchers, I would definitely avoid cashing them out at this Smart and Final. I was a former shopper of Smart and Final but this has caused me to go to other stores instead of shopping there.
