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December 2022 by Elena Chavez
Closed. Gated and no service.
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September 2022 by James Phillip
I paid for cash wash and the pump did not print a receipt. The office was closed, and no attendant around at 11:25am. I went a week later to ask for the receipt and the car wash code. The attendant was of no help. I’d avoid this gas station if I were you.
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May 2022 by Stan J
Its old. Its decrepit. And it has a loose metal panel on the mechanism along the driver side that moves back and forth, and when it does the blow dry this panel was flopping and came within a couple inches of scratching my car (which is not wide) --- this panel was missing bolts and you could tell its been like that for a long time, which makes one wonder how little maintenance is done. Also, the selection/pay machine took a couple times to work (hopefully it was not skimming my credit card info). Just stay away!
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May 2022 by Cathy C
I’ve been going to this gas station for 10+ years. I have a company car and are required to use a fuel car so I have to pay for my car wash with a different card. Eric refused to give me the car wash discount even though I got gas. This was awful and I’ve never had this happen. I politely asked him to call the manager, Regina but he refused. I was already pumping gas so had no choice and paid full price for the car wash. Ridiculous Eric. I would fire you on the spot if I could but never going here again,.
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March 2022 by Doug Ricket
This Shell is selling "blood oil" funding Russia's war on Ukraine.
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March 2022 by Darin May
Lazy owner and staff. The carwash broke and needed to be reset. No one bothers to take 2 minutes to tell the other people in line waiting what was happening. It's as if we didn't exist.Once I made it into the wash shed it was poorly maintained and filthy. No one has ever power washed the machinery. No wonder it broke down.
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February 2022 by H H
Not worth it...It give four options I chose the most expensive since it says it will wax and clean under the car....Lies...It doesn't...As I watch the front cars and then mine...Same thing no difference...In matter fact my car was somewhat clean only top half...The bottom section basically from the handle down was still dusty, plus the facility was old and dirty...There was grim stick on the machines...Wonder how long they have not cleaned this machine and it suppose to be the machine cleaning other Machines????????♂️....Not coming here again and definitely not worth not even a penny!
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September 2021 by Mike C.
Went to fill some air for the tires one day. Inserted money and thing doesn't start.Went to counter to investigate. As they used to be able to turn it on from inside for you. Employee said broken. I nicely mentioned that there are no signs anywhere saying its broken, and requested to have my money back. The nice lady quickly went to ask the manager type guy, and the poor guy was in shame with poor attitude, wouldn't look at me, would not do it. Asked again and same answer. Told me to contact the air pump company. I said you guys really should put an "out of order" sign on that thing then, even if its not from Shell. Obviously not the first time this happened, I would imagine they get several customer a day. So I am not sure what all the spectacular acting is for. I will eat the lost of low cost and lost of time. No biggie.1 star for the poor costumer service and refusal to reimburse. For the air and vacuum machine here, use at your own risk!Getting gas here's never been a problem, so they get a 2 star at least.
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June 2021 by Katwoman P.
Unfortunately I have nothing positive to say about this gas station. Everything sucks from the now new pumps that I went to two and couldn't get gas because they wouldn't go past taking your card, to the car wash, to the tire air. Complete cluster &@$! I live nearby so I sometimes went there for convenience. I stopped getting a car wash there because it's just as expensive (keeps going up) as going to a lot of other better places and your car never gets dry all the way. And you can see that the soap sometimes is dispersed unevenly because of the colors. Anyhow, once a woman with a bike rack on the back of her car went ahead of me after waiting in a long line and that broke the car wash because the arm that swivels around got caught in her bumper bike rack and must've read as an error because it didn't work after that so no car wash. Plus they have directions now that if you have a code do not put it in until the car in front of you is done or it doesn't work. And now they put in new pumps not long ago and I went to two of them and couldn't get gas because they would do nothing past trying to take your card. So when I parked and went into the station I said to the girl I couldn't get gas and she asked something like "did you go to pump number nine?" I said I don't know what pump it was I tried two different ones and she said "pump nine works". Whatever I was done with that. So then I went to put air in my tire and it wouldn't take any form of payment because if you don't get gas they can make you pay for air. Couldn't get that to take any kind of payment -credit card or coins. So I went back in and she said she would turn the air on for me. It made a little bit a noise but no air came out so if anything my tires were more flat than when I came in. Not going back there again I will go to the 76 at Fashion Island and Norfolk or the one on Delaware across from Arco. Not worth the aggravation!!
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May 2021 by Laura C.
Waited 30 mins for my turn for the carwash only for it not to turn on and head to the cashier again just for the guy to say With tons of attitude follow the instructions. There weren't any clearly posted or written on the receipt. Do better....
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March 2021 by Matt Perkins
Car wash is horrible. The owner should be ashamed. Please update it or at least get it working properly.
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March 2021 by Theodore Fernandez
Rude cashier named Lina, she's the only reason why I give this place a 1-star rating.
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March 2021 by Joe Rollo
Literally every time I come recently the doors are locked and the one employee is on break. Furthermore, the sign they use sometimes says we will be closed for 30 minutes, sometimes says just closed, be right back. You never know when they are returning. A complete disregard and waste for customers time. this time the sign they placed is backwards so most customers can't even see it. Their doors or just locked in the middle of the day for more than half hour. Today I actually sat and waited and have been here for over 30 minutes already. I saw the one employee head out the back door towards the restroom maybe 20 minutes ago.
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November 2020 by Roland A.
Worst experience! I was there November 21st to get gas and a car wash. As I pulled up to the car wash after I entered my code, the car wash broke. I went inside to the cashier, his name is Glen and he told me his computer system was down so the car wash will no longer work. I asked him if I can get another code and I'll come back later for the car wash. Well, since the system is broken he couldn't give me a code so he wrote down on a piece of paper that they owe me a car wash. Cool! When I went back to get a car wash Nov. 30th the cashier would not give me a code. Then I went to speak to the manager and she was very rude and said you need a receipt. Well, I told her I threw it way after I entered the code and that's why Glen wrote on a piece of paper that they owe me a car wash. The manager said no you need a receipt! I even showed her my bank statement that I was at Shell Nov. 21st and she still refused to give me a code for the car wash! I've been getting gas here for 15 years and I will no longer get gas and my car wash there!
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June 2020 by c a.
Car wash is closed even though Shell app list it as available