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November 2023 by Lucas Piotter
Guy changed my oil and rotated my tires in about 10 minutes…. the guy did it late night for me and the whole situation seemed weird. I was wondering how the oil change was about 40 bucks…. Well there was no mileage sticker put on my dash, and the front wheel lug nut was jammed on the driver side tire and crooked after he said he rotated the tires…Took it to another place next time and they showed me the crooked and jammed lug nut. It took a little time but it had to be broken off to be fixed and they gave me a free one and put it on. The customer experience was much better and I was not be going back to this San Mateo spot. Too good to be true. A 10 minute tire rotation, oil change and about 40 bucks…
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October 2023 by Daniel C.
Drove from Sac to SFO to drop ppl off a few nights ago and as soon as i park in the garage, tire sensor starts going off that i am slowly losing air. Every shop is closed, all roadside assistances will only tow to tire location which again are all closed. I had to go back that night. We find this one open but by the time a tow arrives, they too will close. I called them and told me to put in some air and drive over if possible. I still had some air in the tires so i Drove my car very, very slowly there and fixed it promptly. Thanks so much for friendly service, a job well done and being so available!
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September 2023 by Thomas Bebbington
Sunny (the owner and chief mechanic) has fixed several issues with my BMW 2011 328 x driveHe has become my absolute Go- To mechanic for any problems I have, large or small with my car.The prices are very fair and the service quality is unmatched. He will send you photos of your old vehicle parts and show you the old parts that were removed, the new parts added and explain how the problem occurred.Although he is a popular mechanic in the area, he will get work started on your car quickly and will often have it finished within 24 hours (depending on issue).Work done on my car: air pumps replaced, gaskets replaced, coolant line, all break pads replaced, tires replaced, brake sensors replaced, engine fan, alternator.I drive my car hard and put extra pressure on the valves and gaskets so I need a good mechanic that is honest and is there whether I need him and I found that with Sunny. I have recommended him to several close friends and know they will be in good hands.Great guy and has a good team- highest recommendation. 11/10
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September 2023 by Thomas B.
Sunny (the owner and chief mechanic) has fixed several issues with my BMW 328 x drive He has become my absolute Go- To mechanic for any problems I have, large or small with my car.The prices are very fair and the service quality is unmatched. He will send you photos of your old vehicle parts and show you the old parts that were removed, the new parts added and explain how the problem occurred. Although he is a popular mechanic in the area, he will get work started on your car quickly and will often have it finished within 24 hours (depending on issue).Work done on my car: air pumps replaced, gaskets replaced, coolant line, all break pads replaced, tires replaced, brake sensors replaced, engine fan, alternator. I drive my car hard and put extra pressure on the valves and gaskets so I need a good mechanic that is honest and is there whether I need him and I found that with Sunny. I have recommended him to several close friends and know they will be in good hands.Great guy and has a good team- highest recommendation. 11/10
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March 2023 by Steve D.
"Shell- Laurelwood" is the Shell Gas Station at the Laurelwood Shopping Center. It's address is 1400 West Hillsdale Blvd, and it's located near Hwy 92 & West Hillsdale in San Mateo. This station has a prime location right next to the freeway, and on a major street. The last time I was there, the gas prices were above average at well over $5.00/ gal. Features:- small snack shop- multiple service/repair bays- right next to freewayI'm leaving a positive review because they took the time to fix my flat tire. Nowadays, alot of places don't fix flats. Other places you have to make an appt or leave the tire overnight. No, this place fixed my tire and I was on my way. Negs: high gas prices, and snack shop with limited items.Good news, you're next to a shopping center with lots of food choices.
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December 2022 by Rebecca Longworth
Sunny took great care of our 2008 hatchback after we blew out the clutch in the hills nearby. It was a busy holiday time but Sunny was able to do the repairs - and a bunch of other minor stuff we had been putting off - quickly and for a reasonable price. He stayed in communication and was helpful and considerate from start to finish. I would absolutely recommend this shop!
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July 2022 by Andrea M.
The owner is so incredibly nice. He has worked on our cars multiple times and done a great job at an extremely reasonable price. I own a Tesla and he checked my tires thoroughly because they were making a weird noise....all at no charge. I'm so grateful to have this business in our neighborhood!!
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January 2022 by Zac Barnes
We were on our way up to the mountains the evening before Thanksgiving when we realized our tire was falling apart -- we called College Plaza Shell Auto Care in a panic -- he got us back on the road in a few hours and Thanksgiving was saved. I was really impressed with the care and the immediacy -- we could have had a terrible Thanksgiving (our cat and a brined turkey were in our backseat. Instead we were able to celebrate the with new tires and successfully getting back onto the road. Thank you so very much!!!
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September 2021 by Peter G
Mom brought in her European car for an oil change. All done at a reasonable price; the alternative was the expensive dealer. Next day, noted a few drops of oil on the driveway and so the car was returned just to be sure. All was okay but the mechanics here noticed that one of the CV joint boots was cracked and had been exposed for some time. Somehow, this red flag was not identified by the mechanics at the dealer the last time the car was there. So, the Shell mechanics replaced the boot at a reasonable price. Mom was so glad since the problem would only have gotten worse over time til the drive shaft would have needed to be replaced.
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May 2021 by Stephanie P.
This review is meant to be informative and deliver value. Please form your own opinion, but this was my recent experience. I give this business the defaulted required, 1 star. My car broke down twice after being repair here. The first time, my car broke down after 7 days from being repaired by Shell. Then after that, once more. Each time, I was advised it was another problem that was not detected in the prior diagnosis. My car would stop in busy streets as a result of the negligent repairs. This was both very dangerous and scary for me.The worst part was when I brought my car to another shop for a second opinion, they found water in the coolant tank, the described my car as "totally gutted." The repairs from Shell never fixed the issue with my car. In fact, it made my car worst. The Shell mechanic was extremely defensive when I asked for more information about the work that was done by him. He denied my claims even though he had worked on my car twice with no success. The repairs in total cost $1200. After a heated conversation, I was refunded $150. The repairs done by him did not fix my car, and even though my car broke down twice, he refused to work with me. He blamed my car for being old. He changed his diagnosis of my car in the conversation more than once. He even told me to "take him to court" to avoid discussing the issue. It's so disappointing that businesses would lie and cheat customers. During this pandemic, it has been so challenging to stay employed and earn a paycheck. I will not recommend this business to anyone because they are dishonest and unreliable.
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February 2021 by Peter Gim
Mom brought in her European car for an oil change. All done at a reasonable price; the alternative was the expensive dealer. Next day, noted a few drops of oil on the driveway and so the car was returned just to be sure. All was okay but the mechanics here noticed that one of the CV joint boots was cracked and had been exposed for some time. Somehow, this red flag was not identified by the mechanics at the dealer the last time the car was there. So, the Shell mechanics replaced the boot at a reasonable price. Mom was so glad since the problem would only have gotten worse over time til the drive shaft would have needed to be replaced.
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February 2021 by Peter G.
Mom brought in her European car for an oil change. All done at a reasonable price; the alternative was the expensive dealer. Next day, noted a few drops of oil on the driveway and so the car was returned just to be sure. All was okay but the mechanics here noticed that one of the CV joint boots was cracked and had been exposed for some time. Somehow, this red flag was not identified by the mechanics at the dealer the last time the car was there. So, the Shell mechanics replaced the boot at a reasonable price. Mom was so glad since the problem would only have gotten worse over time til the drive shaft would have needed to be replaced.
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November 2020 by DodgersSuck
Just left the station after being refused service to buy a bag of chips, as I’ve done for years. The large man in the pay booth ran out to inform me I’m parked blocking all the traffic trying to get to the pumps. The place was empty! I explained I was just grabing a bag of chips and he wouldn’t let me enter the shop. He was much larger than me and he was getting angry. This turned into a swearing contest. As I drove away I told him that he lost the company business his response was “ You are only one customer.” But I do have friends and family that I will be sharing my experience with. Lost one customer??
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September 2020 by Renee C.
I have been taking my car here for years so was sad to hear they were changing ownership. I'm happy to report that the new owners do excellent work, have very generous hours, and fair prices. I'm so glad to still have a reliable local place to take my car when it needs service.
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April 2019 by Rocco DiGioacchino
On top of being genuinely nice guys Alfredo and Sal are good, honest mechanics. Alfredo has been fixing my cars for 20 years and over that time I have found that he's able to fix ANYTHING. Pricing is competitive and you can't beat the location. Alfredo has even given my son advice on repair issues with his Bronco.