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February 2024 by Steven S.
This is or local Shell Gas station and we fill 90% of our gas here. In the past, there were some issues with the pumps not auto-filling and you had to hold down the lever. For 20 gallons, this would start to hurt your hands. Thankfully they have fixed this issue. I get my car washed here also and have never had an issue. If you sign up for a car wash, you get 20 cents off per gallon. This is also a great place to buy lottery tickets or a soda for the road. My family is pretty happy with this Shell.
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February 2024 by Ashok c
We went there in emergency of air pressure in tires. Air pump is not working due to this caused flat tire to our car. What the hell.. they could have used out of service notice board .. but they didn’t. They should be mindful of their equipment status.
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October 2023 by Sara S.
Would give zero if I could. The car wash doesn't use any soap now and when I asked the woman at the front she said that's how the service is provided, despite getting 20+ washes before. She told me to purchase a more expensive wash to get soap. Don't waste your money
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February 2023 by Elena Chavez
Closed. Gated and no service.
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February 2023 by Y.
closed for renovation
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September 2022 by James Phillip
I paid for cash wash and the pump did not print a receipt. The office was closed, and no attendant around at 11:25am. I went a week later to ask for the receipt and the car wash code. The attendant was of no help. I’d avoid this gas station if I were you.
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May 2022 by Cathy C
I’ve been going to this gas station for 10+ years. I have a company car and are required to use a fuel car so I have to pay for my car wash with a different card. Eric refused to give me the car wash discount even though I got gas. This was awful and I’ve never had this happen. I politely asked him to call the manager, Regina but he refused. I was already pumping gas so had no choice and paid full price for the car wash. Ridiculous Eric. I would fire you on the spot if I could but never going here again,.
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May 2022 by Gerardo Castillo
I have work there for 7yrs and I was full-time and now they only gave 2 days too work and told me because they were training other people and gave them my hour's the old manager was moved to a higher position andIf she was still there that wouldn't have happened I was the night Guy For 7yrs only miss two days because I fell down the stairs and Liz old manager was very about me and the management did not Care about me and I was there cov-19 hit the world it show the that shell gas station didn't care forThe employee health other gas station care employee I have a contract with the company because some of customer said that I was very rude and the truth is that they were right I contract said I will never be able to be manager or asst manager but what got me my job was very loving lady who really is caring Liz told the owner of the Norfolk and hildale Blvd shell gas station that I was a hard worker THANK YOU Liz nobody has helped me More than her u could find down town San Mateo and too be honest with you I have a 9 ye son as a Dad I would never let him work there I hope the people I was rude too can forgive me and believe me new management r lairs and I have proof
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October 2021 by Darin May
Lazy owner and staff. The carwash broke and needed to be reset. No one bothers to take 2 minutes to tell the other people in line waiting what was happening. It's as if we didn't exist.Once I made it into the wash shed it was poorly maintained and filthy. No one has ever power washed the machinery. No wonder it broke down.
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September 2021 by Mike C.
Went to fill some air for the tires one day. Inserted money and thing doesn't start. Went to counter to investigate. As they used to be able to turn it on from inside for you. Employee said broken. I nicely mentioned that there are no signs anywhere saying its broken, and requested to have my money back. The nice lady quickly went to ask the manager type guy, and the poor guy was in shame with poor attitude, wouldn't look at me, would not do it. Asked again and same answer. Told me to contact the air pump company. I said you guys really should put an "out of order" sign on that thing then, even if its not from Shell. Obviously not the first time this happened, I would imagine they get several customer a day. So I am not sure what all the spectacular acting is for. I will eat the lost of low cost and lost of time. No biggie. 1 star for the poor costumer service and refusal to reimburse. For the air and vacuum machine here, use at your own risk! Getting gas here's never been a problem, so they get a 2 star at least.
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September 2021 by Mike G
No air ...Vacuum is not working...
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July 2021 by Loh Phat
Lazy owner and staff. The carwash broke and needed to be reset. No one bothers to take 2 minutes to tell the other people in line waiting what was happening. It's as if we didn't exist.Once I made it into the wash shed it was poorly maintained and filthy. No one has ever power washed the machinery. No wonder it broke down.
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June 2021 by Katwoman P.
Unfortunately I have nothing positive to say about this gas station. Everything sucks from the now new pumps that I went to two and couldn't get gas because they wouldn't go past taking your card, to the car wash, to the tire air. Complete cluster &@$! I live nearby so I sometimes went there for convenience. I stopped getting a car wash there because it's just as expensive (keeps going up) as going to a lot of other better places and your car never gets dry all the way. And you can see that the soap sometimes is dispersed unevenly because of the colors. Anyhow, once a woman with a bike rack on the back of her car went ahead of me after waiting in a long line and that broke the car wash because the arm that swivels around got caught in her bumper bike rack and must've read as an error because it didn't work after that so no car wash. Plus they have directions now that if you have a code do not put it in until the car in front of you is done or it doesn't work. And now they put in new pumps not long ago and I went to two of them and couldn't get gas because they would do nothing past trying to take your card. So when I parked and went into the station I said to the girl I couldn't get gas and she asked something like "did you go to pump number nine?" I said I don't know what pump it was I tried two different ones and she said "pump nine works". Whatever I was done with that. So then I went to put air in my tire and it wouldn't take any form of payment because if you don't get gas they can make you pay for air. Couldn't get that to take any kind of payment -credit card or coins. So I went back in and she said she would turn the air on for me. It made a little bit a noise but no air came out so if anything my tires were more flat than when I came in. Not going back there again I will go to the 76 at Fashion Island and Norfolk or the one on Delaware across from Arco. Not worth the aggravation!!
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May 2021 by Laura C.
Waited 30 mins for my turn for the carwash only for it not to turn on and head to the cashier again just for the guy to say With tons of attitude follow the instructions. There weren't any clearly posted or written on the receipt. Do better....
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May 2021 by carlos calles
terrible service
