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November 2023 by Shana Larson
We have spent the last 8 years at Papillon with two children and have loved our time there! The curriculum is fun and interesting, the food is delicious and nutritious, the teachers and administration are loving and want to provide a fun, safe and clean learning environment. Both of our kids have thrived at Papillon and we cannot recommend it more! 5 stars!
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November 2023 by Jennifer Chou
Teachers and staff are amazing. Really caring and thoughtful about our child’s development. We’ve been going here for more than 2 yrs and it’s been great. Our son has really grown. Teachers like Yanet, Marisol, Melissa and Jenny have been great! Director Jenny has been a wonderful leader and so happy we got to reconnect at this BH with her.
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October 2023 by Rachelle Ticzon
Immediately upon registering my child, we felt like family. The management team and all the teachers at this school genuinely care for the children and families that come through their doors. They provide meaningful and exceptional learning experiences while giving my child a healthy and safe place to grow. I one hundred percent recommend this school!
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July 2023 by JJ M
So this is the Bay area. Why am I saying this:#1. It's expensive. Tuition is high as expected, so don't be surprised. If you can accept your high rent, high housing price in the bay area, why not the day care? Are they not supposed to make as much as your landlords or mortgage banks?#2. Teachers change. Well, I think nobody wants to leave but where do you expect the teachers to stay? On the Peninsula? How far are these 20 and 30 yr olds supposed to live to come to work everyday without breaking their bank. Overall, most teachers stay. Some dynamic changes expected. No big deal. Same thing for life.#3. They try. Snacks, meals, activities etc, very comprehensive. Most things get addressed. Problems get solved pretty quickly. Jenny is business savvy and socially responsible. Teachers Brenda, Nancy, Huriya are amazing!My son had spent one year here and leaving because we are relocating. But we never had any issues, and IMHO they are pretty good. Just wish less holidays so that parents could be more free but you know. Teachers gotta rest too.
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February 2020 by Hohyon Ryu
My kid is excited go to her preschool every day. And she learned how to clean up, wash hands, and eat properly at the table.
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February 2020 by Namitha K.
The director reached out to me to clarify basically what I already knew - that there is tiered tuition. Still doesn't change my belief that two students receiving the same quality of care should be paying significantly different fees. Increasing the rating to reflect willingness to receive feedback and responsiveness.
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November 2019 by Jo Ann B.
I had the opportunity to do training with the Director. She is amazing. So smart and professional. She is passionate about her center and teachers. If you are looking for high quality child care, check this center out!
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September 2019 by Ke Huang
We sent our 3 year old daughter to this facility for back-up care. The staff called and left a message that my daughter had tripped and fell on her own and scratched her face. I called back and the lady who answered the phone just laughed about the situation with no apologies. My husband and I both went there immediately. My husband asked a few questions about how the incidence happened and asked to see the location of incidence. They said if we’re uncomfortable with them we don’t need to go there again. We explained we just want to understand how it happened, not placing blames. The entire time, again, no apologies received from any of the staff. The next day, we received notification through email that all our reservation at this facilitate, which were all previously confirmed, were cancelled by the facility, claiming there’s no more openings. We called bright horizons customer service and they said the cancellations were isolated to my family because they cancelled reservations of no one else. Ok, so we’re blacklisted through no fault of our own. And my daughter still has a few severe scratches and bruise on her cheek today. Their staff is unapologetic, careless, and arrogant. This is not a place for any parents who need proper care for their children.
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February 2019 by Lucas R.
I can't think of a better place for my daughter to spend her days. The staff, both admin and the teachers, are phenomenal. They are kind and loving. Management is proactively communicating about any issues that arise and make sure we are informed. The teachers are compassionate, fun and really interested in making sure my kid is doing well. They have a curriculum that makes it fun to learn about math and science concepts. But of course, there is a lot of time to play and be social.
