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April 2024 by Alex Abrahim
I will only be able to Rate & Review my experience at this Papa John's based on the X (-10 visits since Jan. 2023) amount of times I've walked in here to pick up a Delivery (DrDash & UberEats) .I will def say that they have always been Quick & Complete every order they've handed to me without any regrets.I have seen a huge improvement on the Customer Service aspect of the establishment ever since Jan.2023 by NOWADAYS getting greeted w/an inviting smile & welcoming attitude and "Hello or How is it going" vs.a rude "Can I help u.... " or The Chirping of Crickets, etc. from whomever is working the register & handling the hand off.??Thank You !!!!! ??(if U've had an opportunity to see My other reviews YET?)You will notice in "My Top 3" that initial interaction is valued at #1 or #2 because All of Us knows when walking into a restaurant or smaller grocery store and You are NOT acknowledged (within at most 15 sec 's) due to employees too busy mingling amongst each other it is not going to be instant 360 & Exit but it definitely does highly affect the End result of your visit & importantly whether U may or U may not want to revisit going forward.It's unfortunate I do not receive orders more frequently from this PJs (which is centrally located on El Camino w/equally short distance to S.Mateo/FosterCity/S.Carlos).Maybe that'll change soon enough, especially since They are the only one w/fast, reliable, worth the $ versus the other somehow still surviving* restaurants in that one block length Strip. (*My opinion only,not the public)✅Side Notes-?? Dine In not avail. But Quick Pick Up &No Wait delivery w/ DD & UE.?? Variety of beverages & sizes exceeds competition (pizza establishments).?? Friendly Service.?? Receive exactly what ordered.?? Many options for sides.?? Who needs weekly promo flyers & excessive advertising if-"Satisfaction of Hunger is achieved through Quality vs. quantity nor sacrificing fulfilling Taste for blandnesswhile respectively remaining frugal......as We All should !!!"Vegetarian options: Being that there are many sub categories within this multi-defined word, My rec is to flip through online or call them to narrow down & receive the options accommodating to your personal & customized likings whether vegetarian or restricted from certain meats or allergies to specific ingredients. ??Dietary restrictions: ?-See AboveParking: ?Way more than to be concerned about ?Kid-friendliness: ? Wheelchair accessibility: ♿?
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November 2023 by Ke Xu
This creepy store owner(or maybe employee according to other reviews) harasses anyone parking in front of his store and threats to call tow truck, although it is public street parking.
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September 2023 by Ken Wang
I will never go back to this Papa Johns Pizza. Terrible service and very bad experience with the employee!
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September 2023 by Grace M.
As previously mentioned by all the comments made about the guy with the gelled up hair, he is a complete jerk that gets into unprovoked altercations for no reason. Today my boyfriend went there to pick up food and the guy was so rude all cause my boyfriend showed his phone for the order of the names for the pick up orders and refused to give him the orders unless he says the names. I work in the same industry and whenever a customer shows us the names or says the name we still give the orders to them. Therefore I went and he had the audacity to be rude and say it's not that hard to say the name and wanted me to agree with him. So I just ignored him because I wanted to say it's not that hard to read either and show professionalism. I hope this guy gets fired because he is so unprofessional.
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September 2023 by Dzung Nguyen
I will never go back to this Papa John’s and you shouldn’t either unless you wanna risk encountering or having your pizza made by this employee who is the literal personification of the word grimey. I pulled up to ask him if I could park in this spot where he was smoking and he proceeded to say no, call me “sweetheart” a few times, and comment on my car/my belongings inside of it like an absolute creep. FYI this location is in a plaza and there is no signage that designates spots for specific businesses.
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September 2023 by Patryk
Per the other most recent review: avoid this place. The employee pictured is a genuine creep. He stands in front of the store harassing passerby’s and chain smoking all day long. This has been occurring for a few weeks now and I have witnessed this happen unprovoked to several other people as well. I couldn’t even imagine letting him prepare my food. Do your self a favor and stay far away. There’s plenty of better pizza in the area anyway.
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September 2023 by Bob Chen
The guy working there has a serious attitude problem and was a massive annoyance to work with. Would recommend other
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September 2023 by Zhirafo V.
One of the employers runs after people parking in front of the pizzeria and demands to move the car, despite it is is a public parking. He also threatens to tow the car, calls the climbing gym and lies that the car is being towed. Absolutely crazy, could not imaging it could happen in the US. I would not risk to order anything in this place - who knows what happens in the kitchen if such behavior is tolerated.
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September 2023 by P B.
Edit: This store is next to my gym so I need to walk by to get there. The previously mentioned employee is a complete creep. Whenever I walk by he does his best to get into an unprovoked altercation and I've seen him do the same with anyone he can. He literally stands out front harassing passerby's and chain smoking all day. There's several reviews on google maps from people who have dealt with him as well. Avoid this place like the plague! *original* Absolutely horrible service. Older employee w/ very gelled hair was strangely rude for no reason. Was hoping the pizza would make up for it, but it toppings were sparse and it wasn't cooked through fully. Do yourself a favor and stay away!
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September 2023 by Sergey Sergeev
insane. An aggressive dude was running after me that I can't park in front of the pizzeria.
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September 2023 by Florencia Fortunati
I ordered pizza for dinner one evening through their app, as many times before. Received confirmation with a 30’ estimated wait time. After 60’ I called to ask what happened and a guy with an attitude told me I should have ordered by phone, that wait times are a lie and that I would get it when I got it. I asked to cancel my order since it was too late for me receive it and he flat out refused. No explanation. Only that app wait times and email wait times are a lie and it’s my own fault for believing they were accurate. It’s sad. We used to order every week on pizza night and now have had to switch. The worst customer service I have ever encountered
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September 2023 by Flor F.
I ordered pizza for dinner one evening through their app, as many times before. Received confirmation with a 30' estimated wait time. After 60' I called to ask what happened and a guy with an attitude told me I should have ordered by phone, that wait times are a lie and that I would get it when I got it. I asked to cancel my order since it was too late for me receive it and he flat out refused. No explanation. Only that app wait times and email wait times are a lie and it's my own fault for believing they were accurate. It's sad. We used to order every week on pizza night and now have had to switch. The worst customer service I have ever encountered
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August 2023 by Roxie K.
Literally the rudest employees and worst service you could receive. Do yourself a favor and take your money to Domino's.
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August 2023 by Nicole D.
Bad Service, rude employees! Not surprised why they have so many bad reviews! Don't recommend, you will be waiting for a long time and then have a negative interactions with their employees who I wonder how they were even hired?
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July 2023 by Pink Lion
Very rude delivery driver, I actually left a tip in my delivery order and my pizza was delivered thrown all over the place. Picture attached!!!!!!
