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February 2024 by Rock Martin
I love this place
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February 2024 by Brad R.
Atrocious customer service from genuinely lazy employees who don't want to "work". I come in occasionally to look for past gen. console games (PS3, Xbox30, Wii). I'll either get an employee who says no we don't sell those games (absolute F'ing LIE!!) or one who will tell me they are on the phone with a customer and can't help me. Another lie because not once was the phone picked up or a BT headset turned on to take a call. A bunch of Ms. Fields cookies were being slammed down that employees gullet though... One time, and one time only did I get an employee willing to open up the back drawers so that I could take a peak at the Wii & 360 games. Thats how they've earned the 2 star rating. Some of them want to work or actually make a sale. GameStop consistently excels at one thing though, me walking out without a single dollar spent because their employees make it THAT hard to complete a transaction. If it wasn't for the short squeeze on their share price years back on the NYSE it's no wonder they are a failing brand.
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January 2024 by REEK
Why have a phone and say you open at 9am and not answer? Terrible customer service
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December 2023 by Tam Nguyen
Wasted 15 minutes and couldn’t even do a simple return. There were 4 employees and only 3 customers (one was still wandering around the store). 1 employee saw me and decided he was too good to help me out (the next person in line) and he with another one of them went to help the wandering lady. Absolute worst customer service anywhere. No wonder they going down
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November 2023 by Patrick Squire
Normal shop, good selection, near a boba place
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October 2023 by Jason B.
A major shout out to Kurt and Patrick for being two of the best employees I've come across. Awesome service every time I come in.
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October 2023 by Eboni Ajayi
Horrible experience with Patrick at the Hilsdale Mall location and I’ll never be back. I hope the manager asks why.
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October 2023 by Miss B.
horrible service from Patrick and an hour wasted after work. I had to cancel my online order to I could buy it directly because Patrick got called out for letting people cut lines in a packed store. I'll never be back but I'd love to snatch another game from Patrick.
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August 2023 by Earl
Came in here during work lunch to pick up a game. Door is locked when they should be open and at least have one worker working. They’re also not picking up phone calls.
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August 2023 by Lina S.
nice staff, but the Funko pop section isn't huge, and half of them are doubles of a character they already have.
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July 2023 by Earl Villorente
Came in here during work lunch to pick up a game. Door is locked when they should be open and at least have one worker working. They’re also not picking up phone calls.
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July 2023 by Christine C.
Kurt is the reason my family comes to this GameStop every weekend. He's so courteous, kind, and goes out of his way to be helpful. He helped me daughter pick out some Minecraft toys so patiently. I also have observed the way he treats special needs customers. He's goes above and beyond taking care to explain everything, from the layout of the store to what's new at the store. It's very rare to see someone with this level of customer service. I hope Gamestop knows they have a stellar employee.
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July 2023 by Jorge Pineda
Been there before but didn't have what went in for
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March 2023 by Daniyel Garcia
With online shopping and digital downloads it's amazing this storefront still exists. Cool to relive the nostalgia of decades past and be able to see tangible objects before buying them.
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February 2023 by Kanchi C.
Trash @ss store all of a sudden closed for 60 minutes POS ... now I'll just find another one to go to and the b@&ch @ss employee had a smirk on his face
