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February 2024 by Henry G.
We had a gold chain that had a broken link. Brought it in for repairs...was promised to be done within the next day or two. Went back to get it but the shop was not opened even though we waited per the sign saying when the owner will be back. We tried calling...no answer. Called multiple times thereafter, for two weeks and left voicemails...no response. We finally were able to get our chain when we just happened to be in the store's vicinity and found it, to our surprise!, to be opened. BTW, no apologies from the owner for his non-response. After a couple of weeks, the same chain broke again!!! Exasperating!!! Should have gone to Steiners, only a couple blocks away.
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January 2024 by Mona M.
Stopped in yesterday for a quick and easy jewelry repair and Ed kindly fixed it while I waited, for a very reasonable price. He was friendly and helpful, a pleasant experience altogether. Thanks, Ed!
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January 2024 by Michael Carrillo
Galati Jewelers always took care of me, live in Concord now and need my Italian Gold Necklace/Pendant worked on, Here in Walnut Creek prices are of the hook u know my peice and i trust u see u soon-Mike
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January 2024 by Christina Roca
Galati Jewelers was very quick in fixing my sterling silver necklace chain. It was done in less than 15 minutes when I walked into the store for $45 (very reasonable price for the speediness and quality of work). Ed and Natalie were both very kind and attentive. It’s the only place I found nearby that does silver repairs! Thank you so much for the great repair and friendliness. New customer gained!
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January 2024 by Christina R.
Galati Jewelers was very quick in fixing my sterling silver necklace chain. It was done in less than 15 minutes when I walked into the store for $45 (very reasonable price for the speediness and quality of work). Ed and Natalie were both very kind and attentive. It's the only place I found nearby that does silver repairs! Thank you so much for the great repair and friendliness. New customer gained!
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December 2023 by Michelle M.
Good things come to those who wait. My review is going to be a unique one. See, I purchased a pair of costume earrings that I absolutely loved! However, they were changing color from skin contact, and developed a rust color. I went to two jewelry shops asking if they could just coat the earrings in gold? Every time they said, no! A girl working at Shane Co told me there is a guy in San Mateo, Galati Jewelers does custom jobs. I went in March of 2022 and picked them up in December of 2023. Ed is a one man band. He has a LOT of customers. Works all night past his closing time. If you are the type that needs things now, don't go here. If you are patient and believe in something magical, go now! To find a real jeweler is hard. Just to give you appreciation, Ed made a mold out of my original earrings, then used that to create what my vision was. Amazing! Some tips for success. Give Ed a call from time to time. Make a point to be in downtown San Mateo and pop your head in to ask about the progress is going. It's a journey with a beautiful reward at the end.
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October 2023 by Linda R.
A diamond fell out of my anniversary ring that I've worn for 27 years without removing. Ed had to cut the ring from my finger and re-size it. The repair workmanship is excellent and well worth the wait. Addressing other reviewers commenting on delayed response: this is currently (2023) a single-person business with occasional part-time counter help. If you want superb craftsmanship, bring your business here. Just, be prepared to wait for it.
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July 2023 by Helen S.
Always friendly and helpful service. Thanks for taking great care of my jewelry needs over the years!
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June 2023 by Grace Woll
I found Galati Jeweler's and I am ecstatic about the work that was done for my engagement ring! I have a pear shape ring with a slim setting and I had managed to knock it pretty good making the stone point towards the right. Upon inspection from Ed he recommended to add some more metal to the front prong and adjust some of the other prongs as well to ensure more security for the stone. He walked me through the different ways in which he could fix it and helped me understand the process of what he would do and why it was important for the integrity of the jewelry. I felt comfortable that this was the jeweler for me. Ed was able to do a rush repair for me knowing how important this piece of jewelry is to me. I brought it in about 3 pm on a Saturday and he had it fixed polished and like nothing had ever happened to the ring by 6 pm that same day! Not only is the quality of work great, but he does custom jewelry and works with vintage jewelry as well. I plan on bringing some of my family pieces here that I have been meaning to have worked on and look forward to working with Galati Jeweler's and Ed in the future. If you are looking for unique jewelry, repair, or something custom made definitely go here!
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June 2023 by Dorrie Paynter
Does anyone know what's happened to this place? I left my ring there to be repaired 5 weeks ago and since then they never answer calls, the voice mail is now full and they were closed when I stopped by one day when they were supposed to be open. Did they go out of business? I want my ring back. :-(
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June 2023 by Lovetoshop W.
When I went to other jewelers to have my ring resized they refused to because of the gems in it. They referred me to Galati's Jewelers. I found out it is a one-man jeweler shop, with inconsistent assistance. Hence, the reason it takes a long time for repairs. Edward took over two months (and not the 1-2 weeks he said) to resize my gold wedding ring of 20+ years. I called multiple times and left messages, with only a couple return calls. Finally, the last time I called he said he would be done (though I still had to wait over an hour) and he was. AND my ring fits exactly how I wanted it too, AND the stones were not harmed (soft gems), AND the entire ring looks wonderful. So, the price and the ring resized and prongs replaced was as specified. Which is 5-star. The wait and constant checking is 1-star. Would I go again? Yes, for something like this! Thank you, Edward!
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May 2023 by Sean Weiss
Best place to go to for all of your jewelry needs. Very fair pricing. Ed and karen are very friendly and always very helpful.
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April 2023 by Hyun Kim
This is a horrible place. I brought my watch in for a simple band. Feb 18th and they said should be a week. I go on a work trip and 2 weeks later call them and they say oh it's being delayed because of shipping. A month goes by and still no band and I have to call them to check on the status of the watch. They never called me even when they said they would. Finally after 2 montha I got fed up with it and went in person to get my watch. Had to go 3 times because even though supposed to open at 11am. They had the door closed at 11:30am 2 days in a row and finally on the 3rd day they actually honored the busineas hours. All they gave me was the yellow copy of an invoice and they said I needed a receipt to get my money I paid them when I first left the watch. Bunch of crooks. I even talked to a local lady who said she left a ring with them in October and didn't get it back til January. Do not go here unless you want them to forget about you and steal your money. Ridiculous business.
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April 2023 by Hyun K.
This is a horrible place. I brought my watch in for a simple band. Feb 18th and they said should be a week. I go on a work trip and 2 weeks later call them and they say oh it's being delayed because of shipping. A month goes by and still no band and I have to call them to check on the status of the watch. They never called me even when they said they would. Finally after 2 montha I got fed up with it and went in person to get my watch. Had to go 3 times because even though supposed to open at 11am. They had the door closed at 11:30am 2 days in a row and finally on the 3rd day they actually honored the busineas hours. All they gave me was the yellow copy of an invoice and they said I needed a receipt to get my money I paid them when I first left the watch. Bunch of crooks. I even talked to a local lady who said she left a ring with them in October and didn't get it back til January. Do not go here unless you want them to forget about you and steal your money. Ridiculous business.
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March 2023 by Le G.
Very disappointed. Been coming here for YEARS for jewelry repairs. This time not only did they take twice as long as promised, but I was quoted $25 for a repair via phone by Ed himself and they wanted to charge me $110 when I picked it up. Because I didn't want to deal with them anymore, we settled on me paying $70, but that's still double what I was initially quoted. Turns out they did not do the repair that I agreed upon but a way more expensive one. Needless to say, they lost a customer today :(
