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January 2024 by Poya Osgouei
Our insurance company set us up with Enterprise and given this was the closest to the dealer shop, we went with Enterprise.We rented a Chevy Malibu that smelt like smoke....I aired it out and it still smoked like smoke, not the locations fault and something to do with the actual vehicle but a heads up to avoid Malibu's if you are a non-smoker.We wouldn't care except my partners works in the operating room as a health care professional and I meet clients consistently so you can image why that's not a good thing.So I called and unfortunately they didn't have any cars nor did any enterprise location within a 10 mile radius.Nonethless, the vehicle got me from point a to point b and they also picked me up and dropped me off from the dealership.Their managers and staff were also super professional and went above and beyond. Thanks guys!
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January 2024 by Laura Salcedo
Super friendly customer service. I booked the car rental on line, they called the next day to confirm and make sure I didn't need anything else. They were able to upgrade the rental last minute. Super convenience, their location is very close to home. They had the best prices from all the sites I checked.
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January 2024 by Poya O.
Chose Enterprise through our insurance for its proximity to the dealer. Rented a Chevy Malibu with a strong smoke smell due to the type of vehicle, not the location's fault. Advising against Malibu if you're a non-smoker. Despite no replacement cars nearby, Enterprise provided transportation and the staff were super professional, going above and beyond. Thanks!
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January 2024 by A. M.
They have cars...but service is poor and so is the condition of the location. Vehicles are filthy since they operate out of a dirt lot. One associate was explaining to a customer that they have a problem with rats nesting in their cars. Took 30 min to get my reserved car since multiple customers in front of me requested additional cleaning or exchange of vehicles they were picking up. Appearance is as if it's basically going out of business.
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December 2023 by Clay Walker
Akash and Ben were super helpful and friendly. Great rental experience.
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November 2023 by Md Tariqul Haque Tuhin
I’m renting from them regularly for last 2 years. It’s been always a pleasure to work with the Hillsdale, San Mateo team. They are truly professional and always try to help in every possible way. A huge shout out to Mark, Andrea, Diana, and Ben (forgot some names, sorry). Please keep up the great service. ??
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November 2023 by Zachary Ross
Called ahead to see what I need to bring to rent the car, I take Uber there and then they say our documents went recent enough. So now i have to Uber back and to a different place. Would never use Enterprise again. I wasted $30 In Uber Fees because the lady over the phone couldn’t simply tell me everything I needed.
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September 2023 by Christopher Arriola
Had an unfortunate accident with my vehicle so with it being at the repair shop I had to get a rental. Had a pleasant time here. Staff were accommodating especially Ben. He was very detailed and friendly. Also to Andrea. Would recommend.
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September 2023 by Liz N.
I came by unannounced to bring attention to no washer fluid to window wipers of my rental and The staff were very nice to fillup washer fluid without hesitation but found the wiper was just not functioning. Agent Yogi was quick to kindly respond to inquire my visit. He readily swapped my rental to a comparable vehicle that was from San Bruno for one at his site. Mr. Yogi did not hesitate to address my concern. He checked my wipers and safety of new vehicle and was very informative about the contract such as how to avoid extra fees when crossing tolls. He and everyone were very professional and welcoming. I appreciate the care and efficiency provided and their warm attitude reflects on why Enterprise is a great company to work with. I'm getting my auto repaired by JP Auto who are also a respectable shop in Daand it's no wonder both companies work closely together. Thank you Mr. Yogi and Enterprise Team!
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September 2023 by Yufei Zhu
These people are kind and wonderful, helped me negotiate geico’s low ball rental
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August 2023 by Frank O.
I agree with several of the other reviews here that this location delivers very poor service, in my opinion. This is based on an interaction I had with one of the managers, Steve Morales. He was unaccommodating, and ultimately quite rude to me. Surprising behavior for a supposed manager.
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August 2023 by Sita H
If you need to rent a car, I highly recommend Luis, he is professional, informative, empathetic & honest. I needed to rent a car at the last minute, wasn’t sure if I could make my appointed time due to crazy schedule/day. Luis was very accommodating & generous with his time to answer questions/concerns I had over the phone. A calming & assuring voice made one less thing to worry about on a hectic day. Thanks again, Luis.
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August 2023 by Tuitofa Palefau
I always love going to this specific location because they’re so helpful with everything. Will most definitely continue my service here!
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July 2023 by Albert Verbeek
Excellent customer service. Courteous, attentive and very responsive to customer's personal preferences. Available cars somewhat limited primarily because prior reservations were not made.
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April 2023 by CJ Thiara
I’ve been renting cars from the San Mateo location on E Hillsdale for years for personal road trips. The staff is always friendly and helpful and the service is fast and easy.
