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February 2024 by juju Torti
Great Quality clothes
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October 2023 by Sandee Tipsword
Well I go here with my Mom, and she always looks great with what she wears, so I like this store. The ladies who work here are always nice and fun to interact with good service, thanks for always being awesome to my Mom
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December 2022 by Leslee Doane
Love Chico's and shopping here.
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March 2022 by Wendy Marenco
Always well organized and good customer service
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November 2021 by Carol Batte
Love there clothes styled and sized for mature women.
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October 2020 by Mayra Ramirez
(Translated by Google) Marissa, if you need money, you should let your company know, the customers are not to blame for your poverty and less that it is not sold to them. very bad service, old to margada, customers do not have to buy anything from her, her work is here for us. don't be stupid.(Original)marissa si nesecita dinero deveria dejarle saver a su compania los clientes no tenemos la culpa de su pobresa y menosa que no se les venda. muy mal servicio , vieja a margada , los clientes no tenemos por que comprale nada , su trabajo esta hi para aterndernnos. no sea estupida.
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December 2019 by Judy P.
I like Chico's clothing, but at this store we had a horrible experience. I walked into this store with a nice top on, tried on some clothes, and decided I would buy some. Once I was done, I realized I was missing my original top (I was trying on a Chico's top). At first, I assumed that an employee had cleared out the dressing room and thought my top belonged to the store and put away. However, the employee said she didn't go in my room, and we couldn't find it hung up anywhere in the store. With it being nowhere to be found, I believed that it had been stolen while I was wandering around. I expressed my complaint to the woman in charge there, who automatically went on the offensive. I would have to go out the store naked, and this woman kept saying over and over that it wasn't her fault and that she wasn't liable. She blamed me for loosing it (even though it had been stolen) and said she would look for it later (even though we had already looked for it and this didn't address the fact that I had nothing to wear). Her lack of empathy and defensiveness makes me think that this has happened often. Not wanting to buy something from this store that had treated me so badly, I put on something I had just bought from another store and walked out. I wouldn't be angry if my top had only been stolen. However, I'm angry at how unsympathetic and rude this woman was to my situation.
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March 2019 by Linda Lowe
I am not a big fan of the Chico's in Hillsdale mall, but I love the one in Modesto. I feel slightly put off by some of their sales staff. They are very opinionated and when I asked for my free scarf that was on promotion was told that they were out and no follow up. I popped into the Modesto location to see if they had an item that the Hillsdale was out of, not only did they have it, they give me 10% off because they were out of the scarf as well and told me that they were instructed to give the customers the discount that asked for the scarf. Now why did'nt Hillsdale do that 2 days prior? So for customer service I will go to Modesto when I am in the area and just steer clear of the Hillsdale mall location.
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January 2019 by Jan B.
This is my favorite place to shop for women's clothing. It is quality clothing and accessories for women. Sometimes the clothes brand new in season are pricey but you can always find a great deal on the sale racks. I love the way the clothes fit - not sure what it is, perhaps they are just more geared towards mature women, not twenty somethings but that may be. The help they offer is always top notch and helpful. Not pushy but there when you need something. They are very good about returns with receipts and stand by their merch. Like I said... favorite place to shop.
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October 2018 by June S.
I would like to give a shout out to Sally, assistant Manager. I bought a bunch of clothes in Washington and when I got home Chico's had a sale of 40% off your total purchase. The Chico's in Pleasanton was closed for remodeling so I couldn't get my price adjustment. Then I found one in San Mateo and even though I was pst the 10 day mark at this point, she got special permission to take care of me and got me a refund. The only problem was that the refund was suppose to be$300.00 and I only got $275.00. Which is why I didn't give 5 stars.
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February 2018 by Adriana G.
I love their clothes, but try to shop on line and avoid going to this place. Very bad customer service
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May 2017 by M M.
Love their clothes, but hate their customer service. I purchased a few items at the Palo Alto store. A blouse I liked but didn't have in my size, I paid for, and was to be mailed to me. When I received it, the order was fine, but the item was something totally different, in the wrong size. I happened to be shopping at Hillsdale, and tried returning it there. What a horrible experience. Two different clerks tried returning it, but couldn't. They called the manager who said it was coming out of Palo Alto so I had to take it back there. What? You made a mistake and I have to drive 20 miles? So I called the Palo Alto store 2 hours ago, and am still waiting for a call back. By the way, I buy all my clothes there, or did
