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January 2024 by Valerie Mateo
Lester and Jasmine were both amazing throughout the whole process of getting my vehicle repaired after a hit-and-run incident! They both communicated professionally and timely.My rear left door needed to be replaced, along with some panels, and then everything painted. The whole process took about 6 business days! I was very impressed with how quickly it was done!Upon pick-up my vehicle looked great! Lester explained everything that was done. They even detailed it!Also, they partner with some insurance companies so you don’t have to deal with the paperwork—they talk to each other directly.Overall, the best vehicle repair experience I’ve ever had! Bring your vehicle here! Lester and Jasmine (and everyone else) will take care of you!
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January 2024 by Mike Koontz
This is the only place to do business with when you have to have the best available service, quality, and workmanship.I experienced no delays on a job even at end of year holiday time. No games and very up front on giving professional service one would expect from a national brand.Great overall experience that is rare when getting a vehicle fixed.
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December 2023 by Jasmine Walk-Gayon
Staff is knowledgeable and attentive. They made a difficult situation a whole lot easier to deal with. Lester explained the process of repairs where I could understand what was happening and I felt confident my car would look its best. Thanks a lot Carstar Chilton in San Mateo!!
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December 2023 by Althea Avice de Guzman
Best car vendor experience I’ve ever had. Grateful insurance company has them as preferred service provider. All communication from initial review, updates in between, and final release were professional but alsoCompassionate. They’ve got a great group of people over there, like Lester! Awesome customer service. My car has not looked this new since I first bought it!
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December 2023 by Phil Thrappas
This Chilton auto body shop was like no other. The facility was clean and well kept, but more importantly the people. Chester and his staff were very professionally and went above & beyond. I had a tight turnaround with my car so they kept me up to date on the process the whole time.
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December 2023 by Catherine
Really happy with the customer service. I missed having my car but everything was done in a timely manner. Happy the insurance company is working with them. Thanks for helping me with my car!!
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December 2023 by Maria M.
The staff and owner went above and beyond in repairing my car. The repair was prompt and they even found a flaw in a previous repair done by a different auto body shop from a few years ago and went ahead and replaces a part that previous shop never even installed. Very personable and kind and deserves 10 stars. Owner even saw my key fob was broken and offered to fix it. So nice and like I said above and beyond. Also car was waxed and buffed. What!? Wow! Take your car here-you are in great hands!
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November 2023 by Colina Y.
We have always loved and used Chilton for all our repairs now we love it even more. I scrapped the side of my car and Lester had his tech guy buffed it for me for FREE! Looks great! What a nice gesture! Thank you Lester!
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November 2023 by Sarah Workman
Friendly, helpful service. Quick turnaround time! Lester found the part we needed in two days and took care of the repair in one day! Couldn’t have been easier. This will be our exclusive shop moving forward.Service: Body & Trim
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November 2023 by GLORIA
I took my Lexus 2019 UX200 to Chilton in San Mateo. I am glad I chose this place. They are very professional and friendly. The repairs were done to my satisfaction. I recommend Chilton San Mateo to anyone who needs to do any kind of repairs in their automobile. They are the best. Keep your good work guys
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November 2023 by Ayla Masters
I would give them 10 stars out of 5 if possible. I had to do a minor body repair.Lester was amazing and very professional, fast, and communicative. They completed the job very quickly and went above and beyond my expectations. The car looked brand new.I highly recommend this place to anyone looking for a professional and friendly car body shop.Services: Painting
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November 2023 by Alma Barrera
From starting to finish everything worked out fine and perfect. The way Lester handled my claim. And the turn around time and the outcome was great. Super friendly and professional. Loved everything about this shop. Thank you to everyone that worked on my Highlander.
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November 2023 by Francine Mills
Chilton is very professionally run, efficient, organized and they communicate status well! They do a great job. I've used them twice. It's the only shop I will use.Services: Painting
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October 2023 by Homeiswhereur
Amazing work , fast and professional ! I had my RAV4 fixed and looking brand new in no time! Thank you Lester , Jasmine and the entire team, definitely recommend this place!!!!Service: Body & Trim
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September 2023 by Josh Wilson
They fixed my car up as good as new after someone changed lanes into my car. They even finished early. Hope I don't need auto work again, but I'll come back here if I do.Services: Painting
