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January 2024 by Michael E
BUYER BEWARESo,I needed an ECU for my 2003 GMC Diesel. This is a discontinued part, so I called around to multiple wrecking yards in the Bay Area with no avail. I finally called Santa Clara Truck and low and behold they had one. I was surprised/excited they had one in stock, as the only other one I was able to find was in Roseville. I went down to San Martin (SC Truck moved from Santa Clara to San Martin), picked up the ECU, and took it to the dealership to have it programmed/installed. I get a call from the dealership later that evening stating that the ECU was not communicating properly, and that it had some sort of internal defect. I was a little disappointed, but it is what it is, as I knew I was taking a chance buying it from a wrecking yard. The next day I take it back to Santa Clara Truck to return it. The guy at the counter (I believe may be the owner) says it’s going to be a 25% restocking fee. Mind you, there is nowhere in the office that states anything about a “restocking fee”. I asked, so you’re telling me that you are going to charge me a 25% restocking fee for a defective part. He said yes and tried to change the subject by saying, “if you didn’t give us the right service number it wouldn’t work”, as if I didn’t know that, and was ignorant. I assured him that the service number matched exactly and that I had matched it to the one that was pulled off my truck. I went back and forth with this guy for a bit about the restocking fee. He finally that said I could exchange it for another one witch he conveniently didn’t have, or I could get credit for other parts. Reluctantly I asked him about some parts I needed for another vehicle, and conveniently didn’t have those parts either. Not wanting any more aggravation, or to waste any more of my day, I told him to just give me a refund. After pretending he was having difficulties with the machine to put the money back on my card, he finally printed up a refund receipt (minus restocking fees),handed it to me. then proceeded to put it back into inventory for resale. Really? I just told him I paid $200 an hr. for the dealership to program it, they tried, and it was deemed defective, and he is still willing to resell it to the next guy/gal that walks through the door looking for this part. Now I know why these guys where the only one in the Bay Area with that specific ECU. They just keep reselling the same defective one and charging a restocking fee. This guy is super greedy, and this place is a total scam. I will never do business with them again.
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April 2023 by Marbella Barrios
Rude!!! Call for a part and was charging more than a new part!! He was so rude!!!
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February 2022 by DEREK FERNANDES
ALWAYS GREAT SERVICE FROM DAVE, I RUN A TRUCK ACCESSORIES SHOP IN DALY CITY CA ANY TIME I NEED A PART DAVE FINDS IT AND SHIPS IT AT A GREAT PRICE. QUALITY SERVICE
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January 2022 by Derek F.
always great service from dave, i run a truck accessories shop in daly city ca, whenever i need a part for one of our trucks or try to help out a customer get something they can't find we get a lot of help from these guys. fast shipping great pricing.
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May 2021 by Zar's Car's
Very help guy in that place I would definitely go there if I needed something for my truck...
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March 2021 by Dan G
Excellent selection, professional and friendly staff, great prices.
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July 2020 by Kim Z
Really appreciate them! My dad needed an old, cheap, random steering wheel for a teaching project for kids (don't ask...nothing to do with cars). I walked in, asked, and 30 seconds later walked out with a wheel...no charge because it was "for your dad"! We'll be back to ALF for paid for parts in the future for sure!
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January 2020 by Esther perez
(Translated by Google) Excellent Place Always Buying The Necessary For Our Car
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September 2019 by Alejandra Perdomo
(Translated by Google) Only one star deserves and the reason that tends to be very bad is too bad they have no education and do not teach the merchandise that is needed NOT RECOMMENDING IT
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August 2019 by Alfredo Montano
Most of. Imported. And domestic. Auto Reckin. Yu find. Most.the part yu needed. A good price.
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July 2019 by Kristina C
Great place!
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February 2019 by frank Pollesel
The staff is always friendly and helpful and had what ever I needed and thier prices are great.
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January 2019 by Saibaba Renukunta
Good response, though its pricey .
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October 2018 by Gavin DesBois
ALF wasn't there. 0/10
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June 2018 by Pete Arias
Great service, got the parts I needed,