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November 2023 by tina w.
I only bank at this Wells Fargo branch. it is by far the best Wells Fargo branch around. they just know how to deal with customers on a very professional level rather than the impersonal treatment at some other branches. Manager Jen is very efficient and helpful. Teller Josie is great and always helps me with such kindness and explains everything so well to me. Nic Pons, my banker is absolutely terrific. and I do not know what I would do if I didn't have Nic to service my accounts. Yes, expect longer wait times since less staff but that is happening everywhere -- this is a part of modern reality. When it is your turn, you will be treated with respect and given great service. I never have to wait that long in line despite less staff now than they had pre-pandemic.
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November 2023 by Sergio S.
Only one teller with 6 people waiting. Teller took about 30 mins with one person. Another one of their clients completely walked out
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May 2023 by Debbie D.
My husband and I made an online appointment at this San Marino branch. We needed assistance on one of our accounts. Lucky to have met a relationship banker named Jaime Aguinaga. He was very patient, knowledgeable, professional and explains very well. The made the process look simple and we enjoyed talking to him. He has very good people skills and his service was excellent. He is indeed an asset to Wells Fargo.
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December 2022 by Mar R.
Went to the branch to open a savings account, the service was excellent, I have bank with them long time ago and I decided to go back and I'm glad I did it they really went beyond helping me. Thank you so much for the excellent great service you've provided I recommend this branch 100%
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October 2022 by Helen W.
Been a customer of here for 30 years. Used to be good but service and attitude have gone downhill in the last 2 years. The manager there (short frizzy hair) is horrible. They really don't care about your business any more.
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October 2022 by Cristal D.
1. Cleanness & Parking- clean, no trash on floor, shared parking with other stores, need to park in the back due to limited parking in front because of main street huntington but at least no fee nor limit2. Contactless payment- yes, apple pay is used here3. Reservations/Appointment - first come first serve for tellers & appointments are recommended for sitting down with a banker4. Customer Service/Assistance - all employees have been nice5. Amenities- been with wells fargo 11 years, no issues with this bank, but this is my favorite location for customer service compared to others in my reviews each star is given when they meet all my top necessities overall, i've been most happy with this location & wells fargo as my bank
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August 2022 by Petra V.
I went in to withdraw cash out due to having car issues and I was assisted immediately. The two female teller's were nice and sat me down with Amy Yau. Amy Yau was pleasant to talk to and it felt like a friend was helping me out. I felt emphasized with about my situation and she even gave information regarding credit card plans I could apply for. I didn't feel pressured and since I have been already looking to apply for one, I felt comfortable applying for a credit card with Amy Yau. Again I was given good customer service and will most likely return here more if needed.
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February 2022 by James T.
10 years ago this branch was the best . Lot of tellers, good manager, friendly and helpful. Before the pandemic it was getting a bit less efficient, lots of employee left, new faces come In and not as good. Now even worse as day goes by. Any bank let customers wait for 10 mins or longer is not acceptable. A manager should step up and move the line with direct deposits and move customers that need special needs to desk agents. Management skills are so poor. They even direct me to use the ATM to make my deposit . Once i wanted to do a wire transfer ,I need to make an appointment like 2 days a later. They say we are booked. Ya I am sure. Even told me to do my own wire transfer online. I am buying a house not buying a potato . Seriously , if not my mortgage , my business , my merchant account and owing Wells Fargo stocks, I would have left long time ago. Maybe it's time to go.
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September 2020 by ming p.
Amy Yau is awesome! She helped my mom with 5 different things. She was very patient and went over and beyond. I can't say enough about her. Fion is great too! Superb exceptional customer service! Thank you guys for everything!
