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March 2024 by Melissa A.
This store is way understaffed. When it takes two hours per customer, they need more than one person in the store. Store closed at 7:00 and the poor girl didn't get to me until 7:30 after a two hour wait. Fortunately, she figured out my charging issues in 15 minutes, but there was a customer behind me. Poor girl will probably be there and closing up alone until 10:00. Hope they don't get robbed again. I'm giving 4 stars because the girl was nice and fixed my problem. Would do one star if I was rating on the two hour wait. Please Verizon, the employee shouldn't be there that late alone. It's not safe. Do better. Hire another person. I don't want to see her on an episode of Dateline.
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February 2024 by Kathy
The sales person Sarah knows her stuff. EXCELLENT representation for Verizon!
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December 2023 by Beverly Rodriguez
What really made my day. Was the high level customer service, greeting and ready to help, helped with all the deals, informed about new products without feeling pushy, and left more than satisfied
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October 2023 by Renee Fuentes Campa
I have been coming back here for years, this is the 4th of 4th phone I’ve got from this store.
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August 2023 by Stacie Nicholson
What a fantastic store! Jesse was so helpful, patient and knowledgeable. His manager (forgot his name) was a strong support too. We will definitely come back to this store!!!
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August 2023 by Hilda Escobar
Maria was so helpful. Highly recommend her.
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July 2023 by Frankie Collazo
Very bad customer service. Staff is very snotty and conceited. Amber is great and friendly but all the others make you feel less than nothing. My wife and I have been Verizon customers for 18 years now and that wasn’t even taken into consideration. I still got the snotty treatment. Bad service, I will share this experience with all of my friends and neighbors around that area where the store is located.
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July 2023 by Patricia Loonam Kaminski
San Marino Verizon store is the best in the area. Maria was so professional, thorough, knowledgeable and kind. Very patient with my lack of knowledge, too. She was 10/10!
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May 2023 by Steve Gilmore
Everyone was nice and efficient. Got all my problems solved fast
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April 2023 by Jan Greteman
I would not choose any other Verizon store to go to. Daniel and Maria make the entire process simple and very pleasant. Thank you
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March 2023 by Selena S.
I ordered online to pick up a iphone 4 pro max, i get to the store for them to tell me that the phone is out of stock and that I have to cancel my order on my end. Even though it's THEM that does not have it in stock. ONLY FOR THEM TO SELL 3 OF THE IPHONE I WANTED AND COLOR to a guy that walks in 20 minutes after me. This has caused me not to be able to upgrade my broken phone until 2 days later since they made me cancel on MY END. never go to a franchise Verizon ever!
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February 2023 by Cindy Carson
Maria was fantastic! Very knowledgeable and skilled. Got my phone up and running in record time. Thank you!
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February 2023 by Matthew Kingston
The team at Verizon Victra San Marino is there to assist you with any questions you might have
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January 2023 by קגילה
Brian F was absolutely wonderful and professional. He set up my phone that the Verizon store on S. Lake in Pasadena screwed up. Brian took the time to assist me and provided pointers on my iPhone 14 Pro. I will be visiting here for all my needs from now on.
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December 2022 by Stacy P.
We went to the Pasadena location first, but they were busy and didn't even acknowledge anyone else in the store, so I called San Marino to see how busy they were. I was told it wasn't too busy and to come in, but that they may need to order the phone I was looking for. When we got there, Jesse helped us. He was great!! He helped us get a new phone quickly and with great customer service. And they had it in stock! This will definitely be my new Verizon store. Thanks!